iOS 11 Mail push notifications problem

Since upgrading to iOS 11 I only get Mail push notifications when in Mail or the Home screen. Otherwise all my queued up messages appear when I open Mail. I see the same behavior on my iPhone and iPad. Is this a known problem, and is there a workaround?

iPhone 7, iOS 11

Posted on Sep 21, 2017 4:14 PM

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Posted on Oct 4, 2017 7:47 AM

aghkzn wrote:


I have the same problem. I am using Gmail account with ios mail app. No push notifications!

That's because gmail does not support Push, except for the gmail app.


In general, Push requires that the email provider supports it. Google, Yahoo and Microsoft have decided that they will not support it for their free services, except when using their app instead of the iOS mail app.


Google and Microsoft will support Push on iOS mail for premium (paid) accounts. Microsoft will also support Push for Microsoft Exchange email accounts.

185 replies

Oct 7, 2017 11:55 AM in response to katesapps

katesapps wrote:


Since Push for iCloud.com email stopped working on both my iPhone or iPad, I'm guessing it's not a device problem. Both were working fine. Both stopped working at the same time a few days ago without me changing any settings.


As it IS working on my iPhone 7 Plus and iPad Air 2 (both 11.0.2) I'm guessing that it is a device problem for you.


Have you tried deleting the iCloud account, restarting, and adding it back?

Oct 10, 2017 12:22 AM in response to deh2k

I have exactly the same problems. My old iphone 5 with deactivated sim and all apps closed pings instantly when email comes into my macbookpro. As it always did. My new very expensive iphone 6s - with all the correct settings as delineated above - does nothing until I manually open app. It is infuriating. Like walking around with a mobile that does not ring. After countless hours eating into my work day spent scouring forums I then spent three hours on the phone with Apple Support. This has them stumped too and they told me to go in and get a new phone at Apple Store. For pity's sake.

Oct 19, 2017 1:31 PM in response to darinr80

If you access the account from another device or Office365 on the web do the messages show as read? If they don't then the Exchange server is not recognizing that the message has been read, and won't turn off the notification.


One easy thing to try is to delete the account from the phone, restart the phone, and add it back. The restart is needed to clear any data associated with the account.

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iOS 11 Mail push notifications problem

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