iPhone message tone notifications inconsistent

Ever since updating to iOS 11, my phone is inconsistent in giving me tone notifications on received text messages.


That is, I don't always get a tone alert on my lock screen. The banner still shows when I wake my phone. But, I don't always get a tone alert.


All settings are correct (no changes from before when there were no issues).


[Re-Titled by Host]


Anyone else having this problem with the new iOS? Any solutions?

iPhone 7, iOS 11

Posted on Sep 21, 2017 5:56 PM

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Posted on Nov 20, 2017 12:05 PM

An update: bluetooth was the culprit in my case. Apple's fakakta decision to only disconnect bluetooth and wifi from the control center, not disable them, muddied the waters. Going into Settings and truly turning off bluetooth got my audio text notifications back 100%. I stream music daily via bluetooth so this is a pain to implement.

58 replies

May 2, 2018 1:47 PM in response to thorium234

I have a brand new iPhone X. Apple replaced the old phone (which was only five months old) because of the text tone problem, but the new phone does the exact same thing. I only intermittently get a text tone. When my husband texts me from his Android phone, my iPhone will make a text sound but, in order for it to make a sound the next time he texts, I have to back out of the text so only the header shows. This is not the case when others text me. Most of my friends have iPhones, and backing out of the text doesn't remedy the problem. Whether it makes a text tone or not is totally random. I have wasted hours on the phone with Apple Support, and they all say they've never heard of this problem. I find this hard to believe since over 1,000 people have posted that they have the same problem. Another of my friends said her phone worked fine until she did the last update, and now her phone doesn't make text sounds either. I'm totally disgusted with Apple and the fact that they deny the existence of this issue, and I don't know what to do except continually check the phone to see if there are text messages on it. There is no point in going back to the Apple store and getting a new phone or wasting more time with Apple Support because the problem is in the software.

Oct 7, 2017 3:49 PM in response to jdo_apple

My problem with message tones is this: when a new conversation is started I get a notification tone, but for subsequent messages the tone reverts to a kind of Swoosh in reverse, not audible unless you're looking out for it. If I make any changes in the course of the conversation such as choosing a new tone, the next incoming message sounds it correctly, then subsequent messages lose that tone again. I have checked Messages, Notifications and Sounds settings, have restarted and hard reset, and re-installed iOS11. Any ideas?

May 30, 2018 8:30 AM in response to hasenpfeffer2

Just finished upgrade to iOS 11.4 and tested 2x SMS which alerted on locked iPhone with BT on (and signed in on Mac). Then got 3 automated SMS login codes from Apple: First one didn't sound but showed up on unlocked iPhone, second one alerted on Apple Watch, third (with Watch in Airplane Mode) did not sound or wake iPhone.

* * * *

Well, I just turned on Messages in iCloud on iPhone, waited for upload and tested again. All I can say is that SMS alerting is still unreliable. Can't figure out a pattern. Some alert, many don't.


I just activated SMS Forwarding to my Mac mini, tested SMS and got alert on iPhone and Mac. A second test came through to Mac only while using the Mac. A third test alerted on iPhone while Mac was asleep. I


** Messages in iCloud does not seem to be enabled in macOS 10.13.4. Maybe 10.13.5 soon....

Jan 10, 2018 12:17 PM in response to b747200

Turning Bluetooth off does nothing for me. Still am not getting any audible alerts, just vibrations. This issue just started on my iPhone 7 yesterday 1/9/18. Nothing has been changed or updated on my phone. Still at iOS 11.2. Have not updated to 11.2.2 because a friend of mine had to wipe and restore his iPhone 6 after applying this minor update.


I powered off my phone yesterday and turned it back on. Notification sounds returned for a few minutes, then disappeared again????

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iPhone message tone notifications inconsistent

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