Since I upgraded to iOS 11....I have one contact with a special ringtone that reverts back to the default ringtone. How can I change this so I can select the correct ringtone. I go to Contacts, to the correct contact, select Edit...go to Ringtone and select the ringtone I want to use (it rings correctly when I do this) then I click on Done. However - when the phone rings from that caller it is my default ringtone.
iPhone 6, iOS 11
I have solved the problem of all my missing ringtones after upgrading from an iPhone 6S Plus running iOS 11 to my iPhone 8 Plus running iOS 11.
I have a PC so these are instructions work on a PC. I do not know if they work on a Mac.
Connect your iPhone with the missing ringtones to your PC that is running iTunes 12.7
After it connects, you will see your iPhone listed in the left menu, click on it to open it up. Scroll down to where you see TONES and select TONES. A window will open up and it will most likely be blank.
Now, in the upper left corner, click on FILE and then click on ADD FILE TO LIBRARY.
This is where the hiccup is with iTunes. In the Windows window that opened, find your ringtone, click on it once and it will be shown as the selected file. Then...do not click on Open yet. Select the file again and this time, drag it to the TONES area and drop it. Nothing will happen. Go back to the windows window and click OPEN. The file will now appear in TONES.
After you have selected and added all the missing ringtones, click on SUMMARY, then SYNC the phone. Wha la, your ringtones are back and everyone that had a special ringtone will once again have them unless you have not moved that tone yet.
There was nothing in the 11.0.1 update to address ringtone issues. It apparently was all about the major issue many were having with Exchange Email servers. While Apple never discusses what's going in the background in terms of updates and fixes, we can rest assured they are indeed working on this. When will they release an update that will specifically address this, we won't know. But I have every confidence one will come.
Greg, that's a great suggestion, but it at least on the one phone we have with the ringtone issue didn't work. I hope it does for others, but for us, it didn't.
Is this on my phone? When I go to Settings...it only shows Sounds....does not say hab...
Downgrading iOS is not supported by Apple. There may be ways to do it, but the outcome could cause you more angst than you may have bargained for.
Wow! Way to go with customer centric focused service Apple! Keep it up!
Thanks my dear, but sadly, I think my comment didn't go over too well. 😉
Apologies for the insertion - wanted to ask #EcoGreg if he would be willing to check out this response on another thread.
Apple called last night to advise and update to ios 11.0.1, it didn't work. Ringtone issue still there.
I have all my ringtones but the problem is when the assigned caller calls, it defaults to 1 ringtone and not to the one that is assigned to that particular caller.
Have you tried this? Thank you.
No, it doesn't because many of us created custom ringtones. They now don't work and we're stuck with "Opening" as our ringtone. **** poor Apple! Please fix - it IS a big deal. I need to know when my 87 year old mother calls or when I have an emergency on the job etc.
Ringtones
