The ipad cannot be synced. An internal device error occurred.

Hi Sunshine4a

Yes it would remove the photos but I had already removed them by resetting the iPad. I did that because I thought there was a fault on the iPad and that resetting would clear it!! What a waste of time and now photos gone from iPad!!

GAZZAA_54,

Thanks for the information. The way that I see my options right now are, 1) back up to iCloud (which I don’t want to do) or 2) leave Apple all together. Currently, several of my iPhones are due for an upgrade. My family and I have 4 iPhones, 2 Macs, 3 iPads, and 5 Apple TVs, so this is a big decision for me. For now, I guess I will wait a little bit longer to see what happens. Thanks again!

Interestingly, the 11.2.2 upgrade seemed to fix the problem with my iPhone that would not receive the photos stored on my Mac (not iCloud) but no go with the iPad. Get the "iPad cannot be synced. An internal device error occurred."

As I have said in another post, I have become very disenchanted with Apple. I have been using Macs since 1984 and also have a bunch of old macs around the house doing various things. I got very angry when my iPhone 6 became unusable with 11.x. It was a great web browser but as a phone, it was terrible. I figure they were trying to push me to upgrade. I have suspected that for years but with this upgrade, they went too far.

Hi,

Thanks, Paardesager.

I am part of that thread so I saw his post. Can’t wait until it is released and this nightmare is over, hopefully. I always wait to update because of issues. In fact, the date that I started my thread is when I finally updated so it’s only been 2 long months for me. Thanks again!

Paardeslager

I doubt that it will resolve this issue also. I refuse to use iCloud. Currently, I’m using Photo Manager Pro 5 app to store my photos. It’s not as easy as syncing through iTunes, but since that’s not an option, it’s my only choice. Soon, I will be buying a note pad from some other brand. I never thought that I’d leave Apple.

Pity Apple put so much effort in to supressing comments about this problem and so little in to either acknowledging it or fixing it.

Clearly there is a problem; but if you 'google' the problem you mostly get pointed to the Apple site and on the Apple site there is no mention whatever that there is an issue; just the usual suggestion that you re-install your device and your iTunes on the Desktop and copy all your stuff to iCloud and let them look after it for you.

Of course if an Apple product stops working correctly it must be the fault of Microsoft - seriously that's what their support people told me. "It happens on two different iPads and you have the latest iTunes installed, so it must be Microsoft".....

If they spent half the effort they expend on pretending there isn't a problem on fixing the problem they would have much happier customers.

Remember giants like Wang and Honeywell, the all but disappeared because they lost sight of the fact that they survive by serving their customers.

Apple's 'Mother knows best' attitude and thier insistence that they control everything (even data that belongs to the Customer) will not serve them well....

There is a lot of choice out there and customers will only forgive for so long. My next purchase will be far more considered and Apple are now on a list of things to evaluate rather being my first choice. I cannot be alone in feeling like this.

Apple, stop being so arrogant - admit there is a problem and fix it.............

11.2.5 update is very dissapointing , i still get the message that my ipad cannot be synced because of internal error.
ipad air 2 11.2.5, when will motherfu**in apple fix this shi* already ????

iphone 8 plus works okay tho.

Same problem here and it also managed to delete all the pictures from my albums. Its the wifes ipad and shes not happy. I moved to a note8 this year somethings are worse but on the whole no apple handcuffs so i dont get the sync problems just copy and paste. So when this ipad is told to die by apple the i think it may be time to get an android tablet. Don't get me wrong when itunes works its the best and the easiest thing out there but when it doesn't Hmmm. I bet Steve is spinning in his grave at this level of professionalism.

Likewise - been tracking this error since September. My 9.7” iPad Pro has exactly the same symptoms - and with 20,000+ photos I wasted many hours. The first sync after the latest iOS 11 update failed again. This is getting incredibly frustrating, particularly when you see updates adding useless emojis etc. but not fixing this. Seems like Apple have already moved on from supporting quite recent iPad models. It does only seem to affect a relatively small batch of ipads though, so I guess there are too few people ranting to move this high enough up their priority list. The general quality of iOS software releases is starting to drive me away from being an avid Apple user to looking elsewhere.

I have an iPhone 6 Plus and none of my NEW photos will sync post (Oct 2017 >). I have an iPad mini which l bought Sept 2017 new and just about ALL of my photo folders don’t sync. The folders are empty on my iPad.

I have reset both devices to factory settings and that didnt help either. I went to the Apple store and it’s a waste of time.

In the meantime l’ve stopped using my iphone to take photos - l have over 60000 photos and l’m not wasting any more time with new Apple products. Once these stop working l will be changing platforms. I used to take over 500 pics a week with my phone and now nothing.

Apple has always been user friendly in my experience, l shouldn’t have to spend hours syncing without success. I’m fed up.

I’m following this thread in the hope that a solution will be found but l doubt Apple even cares.

The simple fact is that they want us to use cloud and that would be fine if it was fast and reliable. I’ve tried using the Cloud and it doesnt do what l need it to do.

msresinhead

I have an iPhone 6 and an iPad mini plus. My iPhone has the photos that I synced prior to the iOS update. My iPad is empty of photos since I reset it to factory settings. I also have over 60000 photos. However, most of mine were taken with a canon camera. I am not planning on investing in any additional Apple products either. I have not and I do not plan on ever using the cloud.