The ipad cannot be synced. An internal device error occurred.

I tried Photo Manager Pro 5 as well, and I transferred many of my photos, but not all thst I wanted ontomy iPad. Photos met my needs before iOS 11, but Apple is no longer supporting it. I’m ready to try a different brand.

I too, am having this same syncing problem with my device. I took my iPad Pro into the Genius Bar and they inspected it, finding it to be in perfect shape. I showed them some pages from this Apple Community discussion, but they completely dissed it. They acknowledge no problem with either iOS 11 nor iTunes and seemed unmoved by what was said here.

The problem is that I have no reference number to link what I’ve read in this thread to show them. I wish Apple would assign a case number to the admitted to problem with iTunes that one of the submitters heard about from a call-in help request. I would have had something to point to. It was very discouraging.

I just installed a patch to my iPad and iTunes, neither of which helped in the least. I'm wondering if the Apple admission of a known problem reported here elsewhere in this thread is really true.

The fellow at the Genius Bar suggested that I bring my computer and iPad both back in, but since I have a large desktop, that’s not an option. I wish I had thought to ask them to remote in to my computer and accomplish the same thing. That’s been very successful for other issues I’ve had with computer problems. Questions:

1. Will the Genius Bar at a local Apple Store remote in to investigate a problem? Will Apple phone-help remote in to solve an issue?
2. Does anyone have any concrete evidence that Apple has acknowledged a sync issue, either iTunes or iOS11?
3. Is there another product that I can use to put photos (i.e. sync just pictures) on my iPad or is iTunes my only option? It must do this without screwing up music, contacts, etc. which seem to be syncing fine.

Thanks.

Hey Sunshine4a,

Is Photo Manager an app for a Mac? I have a PC. Don't I need a program on my computer to move the photos to my iPad or does the app reside on the iPad and pull photos from your computer somehow?

Thanks!

I tried to synch my 17,000 photos again today.

Latest IOS version, latest iTunes version, iPad reset, deleted iPod cache, so everything fresh and ready to go. Got as far as 340 photos then usual "Internal Device Error".

I wasn't expecting it to work having read all the messages on this forum but still disappointing.

Again, I am pleased I found this forum so I know I am not alone and also I am not wasting my time trying to find my own solution.

Andrew9717

After much hesitation in purchasing additional Apple products, I broke down and purchased an iPhone 8. My husband’s old iPhone broke, and in my family, I always get the new phone and my husband takes over my old phone. Anyway, I was able to sync all of my desired photos onto my new iPhone 8. So, even though I can’t sync onto my iPad, at least I’m back in business with my iPhone. This has me thinking about something my Apple Advisor said, even though the problem is with iOS 11, it is not on every device which I believe is what is making this issue more difficult resolve. Now, just waiting on the fix for my iPad.

Sounds like BS to me.

Apple tell us that they have just invented the most complex processor ever imagined. They tell you they have just produced the most advanced screen ever, the most complex camera system ever and all the other superlatives they throw around.... They have done all of this but they can't figure out how to move a photo from a computer to a phone?

Maybe copy Samsung or any of the other manufacturers, you highlight it on your computer and then drag it to your phone; not much invention needed for that now is there!

I think this is like the fall of Rome, the Senators (Cook et al) will keep saying all is well while the company goes down in flames.

An overpriced and over hyped every day item. Apple get over yourselves, it is just a phone.............

I bought Photo Manager Pro 5 but this won't suit at all. I have my photo collection in about 110 folders and PMP is presenting them one at a time in a small window not even in sequential order. Is there not another app that will allow me to select all folders that I want imported and walk away until they are synced?

Hey Paardeslager,

My photos are already organized properly in folders on my PC and the folders naturally sort in order. For whatever crazy reason, these folders appear in the app window in a completely random fashion. I just want to pull them over in the same way. It happens seamlessly in iTunes, when it worked. Sigh.

I have the same problem.

If I scroll down to the bottom of my albums, or in an individual album, I see the word "Syncing..." even when my ipad isn't attached to my laptop...and it's not set to sync over wifi or icloud.

Spent hours with support on the phone but they were clueless. I restored my ipad to factory settings and started fresh and it didn't help. Hard to get excited about ever buying another Apple product as this is so frustrating.

exactly the same problem I have I did reset a few times the iPad but to no avail, I even did a complete new installation of Windows on my Pc but noting changed

I spent also some time with apple support the only reason they told me was that the memory of my iPad had some problems.

After that I did a reset on my iPhone and tried to sync my photos to it same problem as with the iPad so the memory problem is in my opinion not true and no solution

Just bought a new iPad mini and discovered this issue too. Plus, the touchscreen has been semi-responsive or slow to respond, for a brand new product right out of the box. I've already returned one of them to the store as faulty, before I found this discussion thread. Same sync failure issue with the replacement that they gave me. So tomorrow the replacement one is going back too, for a refund this time, and my money will go to a competitor's product. It's no consolation to owners who've just discovered this symptom on an older device and don't have the option of returning the hardware, but maybe if enough new purchasers start returning their product to the store, Apple will start to pay attention. Disgusting that this issue has been ongoing for seemingly 5 months without a resolution, and this is not exactly a minor issue either. I've never liked iTunes to begin with. Find it very cumbersome, confusing and non-intuitive to use, and can't fathom why Apple can't make it more user friendly - but at least it did the job - until now. I'm done wasting countless hours trying to get a brand new purchase to work.

That's ridiculous. At first I also thought that was possible a solution (crappy and time consuming, but a solution) but for over 11,000 photos, it just is maddening. Every sync takes several minutes, and delivers only around 200 new photos.

I seriously can't put this bug in any "Good News" category.

I have the same problem and talked with the helpline of Apple, they told me that a picture was corrupted but that is not the case because I checked every photo with Lightroom and the pictures are perfect. With an older version of iTunes and iOs it worked perfectly, and as you are saying syncing with my old iPad running iOs 10 there is no problem.

So please APPLE FIX THIS PROBLEM

I'm having the same issue now. However, I never stopped syncing my photos from my iMac. Apple disabled this and now I have to sync the entire library over to my iPad again.

How is it that Apple has so many programming errors today. What happened to the stable system that was here when Steve Jobs was in charge?