Level 1

91 points

Photos app on iPhone not syncing in iOS 11

I upgraded my iPhone7, iPad AIr and iPad Pro to iOS 11.

The iPad Air had stopped syncing Photos properly, reboots did not correct it, turning off ICloud Photo Library and Upload to My PhotoStream, rebooting and then turning them back on did not work. I finally logged out of my iCloud account and back in, and it seems to be resolved on that device a few days back.

But now the iPhone 7 is doing the same thing. I repeated these steps of turning off ICloud Photo Library and Upload to My PhotoStream, rebooting and then turning them back on, and I did get the Photo to sync partially, but it stopped at 38,880 (photos and videos), whereas the Mac on Sierra, and the two iPads all show 57.755 (photos and videos).

I've made sure that I'm on wifi (I did have it set to allow cellular too).

With the Photos app open and the phone on the charger, I can see periodically that something is working briefly (the swirl next to the wifi signal) but the photos count is stagnant at 38,880.

I've also tried resetting the Network Settings.

I guess my next step is to log out of my iCloud account on the iPhone entirely, reboot and log in again.

Anyone else with this issue find another less painful fix?

iPhone 7, iOS 11, null

Posted on Sep 22, 2017 5:47 PM

Top-ranking reply

KLPBklyn

Level 1

4 points

Posted on Mar 10, 2018 11:57 AM

After reading some of the answers, I decided to log out of iCloud on both iPhone 7 (iOS 11.2.6) & Mac (High Sierra 10.13.3). I shut down iPhone and logged back into iCloud. I logged back into iCloud on iTunes on Mac. Clicked Sync Photos check box. The albums I had previously selected to sync where still showing. I clicked Apply. All photos copied!

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774 replies

Dec 16, 2017 10:45 PM in response to Ranger111

That figures...give us no control over our Mac!

burdell1

Level 1

34 points

Dec 18, 2017 5:10 AM in response to 2wonders2

Dumb question...where is the 'Reset Sync History' option?

Dec 18, 2017 6:21 PM in response to audiomixer

Audiomixer. My experience is almost identical

Dec 18, 2017 7:16 PM in response to Roth91

roth, I was told something similar weeks ago so I hope you are correct.

Dec 19, 2017 1:21 AM in response to Ranger111

neither this option solves our problem...

Dec 23, 2017 12:41 AM in response to FrozenRabbit

i can feel the pain too!!! seems more people are experiencing this problem but why Apple didn't help fix it sooner.

Dec 24, 2017 6:46 AM in response to Roth91

Exactly, Roth91. It's good to know it is not the hardware/iOS 11. But Apple, iTunes is part of your Ecosystem and if it's not fixed it won't help the hardware.

Dec 24, 2017 2:45 PM in response to dagaus190

Well if it's indeed itunes, why would there be 25 empty albums on my ipad that are essentially locked.

Embedded to the ipad by itunes program maybe?

Grrr

Dec 24, 2017 3:45 PM in response to FrozenRabbit

My guess is that iTunes is the one managing adds and deletes in devices and it is misbehaving. Whatever ends up in the device gets managed by iOS and that is what we see.

Dec 24, 2017 5:04 PM in response to DavidDavid

And there may have been some common use software routines between iOS app management and photo management that were deleted along with the iOS app management function.

Dec 24, 2017 5:22 PM in response to kennethpm

"If" you have a Mac... lol

Dec 25, 2017 11:46 PM in response to gazzaa_54

Thank you for your reply Gary, I was wondering why everything went off my Iphone 7. I will just wait for a fix. At least the photos are in Icloud.

Dec 26, 2017 10:43 AM in response to nolten

Glad it worked for you! Adding a folder with a pic seems to do the trick

Dec 26, 2017 10:50 AM in response to nolten

I tried it (PC) with all the latest updates. Never worked. Nolten and KennethPM, was the lates itunes update over the past couple days?

nolten

Level 1

4 points

Dec 26, 2017 10:59 AM in response to FrozenRabbit

I installed the new iTunes on Dec 14th. Just updated the IOS today. I can't say which update fixed the issue.

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Photos app on iPhone not syncing in iOS 11