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Level 1

91 points

Photos app on iPhone not syncing in iOS 11

I upgraded my iPhone7, iPad AIr and iPad Pro to iOS 11.

The iPad Air had stopped syncing Photos properly, reboots did not correct it, turning off ICloud Photo Library and Upload to My PhotoStream, rebooting and then turning them back on did not work. I finally logged out of my iCloud account and back in, and it seems to be resolved on that device a few days back.

But now the iPhone 7 is doing the same thing. I repeated these steps of turning off ICloud Photo Library and Upload to My PhotoStream, rebooting and then turning them back on, and I did get the Photo to sync partially, but it stopped at 38,880 (photos and videos), whereas the Mac on Sierra, and the two iPads all show 57.755 (photos and videos).

I've made sure that I'm on wifi (I did have it set to allow cellular too).

With the Photos app open and the phone on the charger, I can see periodically that something is working briefly (the swirl next to the wifi signal) but the photos count is stagnant at 38,880.

I've also tried resetting the Network Settings.

I guess my next step is to log out of my iCloud account on the iPhone entirely, reboot and log in again.

Anyone else with this issue find another less painful fix?

iPhone 7, iOS 11, null

Posted on Sep 22, 2017 5:47 PM

Best reply

dlaynmore

Level 1

14 points

Posted on Oct 1, 2017 2:54 AM

An IOS 11 bug. IOS 11.0.1 isn’t synchronising pictures between Photos on an iMac (running MacOS 10.12.6) and IOS devices running IOS 11.0.1 (two in use - iPhone 6S and iPad Air2). iCloud photo sync is not in use, this is cable connection. iTunes is running on 12.7.0.

The devices receive some (but not all) of the “selected for sync” photo folders but all are without photos. No photos are moving to the IOS 11 devices. Existing photos on the devices - from pre-IOS 11 installation - remain in place, and photos do move in the other direction; exporting from IOS to iTunes/Photos.

A test sync using an IOS device running IOS 10.3.3 synchronises folders and photos without a problem.

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774 replies

Jun 11, 2018 5:05 PM in response to Logarithmic

Any insights you stumble across Logarithmic, please do share. I am exhausted by unsuccessful attempts.

Jun 18, 2018 6:13 AM in response to tijc

Thats the same for me too, ever since I updated my IPAD to 11.4 the sync of my photos thru iTunes is now working, (at long last)!

Jul 10, 2018 6:20 PM in response to stephenfromtavistock

Does anyone have experience with the new upgrades if iOS and OSX? Do photos still synchronize?

neilberg

Level 1

4 points

Jul 11, 2018 9:44 PM in response to neilberg

Bump

Jul 12, 2018 4:58 AM in response to neilberg

I’m probably going to try this today.

Oct 1, 2018 10:55 AM in response to Matti Haveri

Which version of iTunes are you using?

I updated to iTunes 12.9, and I can’t sync pass the back up stage. It won’t backup

my devices, and just gets stuck on that stage until I cancel the sync.

jwlussow

Level 3

769 points

Oct 1, 2018 2:55 PM in response to Sunshine4a

That is exactly how my phone was acting in iOS 11. I hope you get that fixed. Mine is working great now but I know that this can go south at anytime.

Oct 2, 2018 3:54 AM in response to Matti Haveri

i will give that a try. Considuring that it appears that I am the only one with this problem, it probably is something wrong with my backups. Thank you so much for your help.

wmalden

Level 1

10 points

Dec 3, 2018 2:32 PM in response to wmalden

I have now updated my MacBook Pro to OS X 10.14.1 (Mojave) and still my iPhone 6 with iOS 12 is not syncing new photos, contacts and updated contact information.

Photos app on iPhone not syncing in iOS 11