Since iOS11 Bluetooth keeps disconnecting

Since I upgraded to OS11 my iPhone 6 keeps disconnecting from the Bluetooth in my car, a Mazda 6 2015 vintage. To reconnect I have to select the phone on my cars infotainment unit and off it goes working for a while longer until it again disconnects mid song. This didn’t occur prior to OS11, any ideas?

Posted on Sep 22, 2017 6:28 PM

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366 replies

Mar 23, 2018 8:46 AM in response to Mbrentlinger

Exact same car and year, here. iPhone X with iOS 11.2.x. Worked beautifully on my old iPhone 6s-- to the point that I canceled SiriusXM service. I'm not sure what iOS I was on when I got the new phone, but it hasn't worked since. I don't stay connected for more than 2 seconds. Specifically, my CX9 Grand Touring GUI shows via icons that the phone is connected, but the music is not. Well, it IS... then it ISN'T... then it IS... then it ISN'T... Please Apple, don't make me go back to paying for Sirius. I just wanna listen to music. I'm a musician. Slowly dying on the inside listening to overly obnoxious drive time DJs or über depressing news radio.

Mar 23, 2018 1:18 PM in response to Lawrence Finch

This was the first thing I looked for. I did delete my wife’s iPhone 7 and my iPhone X then re-added only my iPhone X.... No Joy. This weekend I will spend time trying to verify what brings on the failure mode. Is it time or my Air Pods? Remember if works reliably after a reboot. Also interesting to note that this is my second iPhone X the first one did not have the problem. This one has the problem but I am not convinced it is a hardware issue because my Air Pods remain rock solid always.

Apr 2, 2018 10:14 AM in response to Pathfineroz

Hi Everyone,


Did it get fix for anyone? I have been contacting with Apple for almost 3 months. No one is responding. I have been having issues only with Music YouTube and VLC apps. I don't have disconnection issues with either FaceTime or Phone Calls so far. They have kept asking me to reset the iphone as New and it should resolve. Even after doing that, I am having issues. It is iOS11 upgrade issue . I did not had this problem before but these Apple Support guys are not accepting that as issue. It is frustrating. Did anyone take action legally on this? These guys are asking that they have to do service my phone which costs around ~350$. As this is related to their software why would I have to pay from my pocket. Unless someone take action legally these guys don't fix this issue it seems. This is the same problem with Battery also. Please let me know how to proceed legally to sew on this issue.


Thanks

Apr 2, 2018 10:19 AM in response to cxm8745

You make it sound as if everyone has this issue. That is total nonsense. As you don't seem to be thinking rationally there's nothing that anyone in this user-to-user forum can do to help. To be clear: It is NOT related to software, or to the update. If it were there would be tens of thousands of complaints, and it would be major news in all of the trade press, as well as Forbes, who go out of their way to report everything wrong with Apple. It is a problem with your phone.


As you only have the problem with 3rd party apps you should contact the app developers.

Apr 2, 2018 10:25 AM in response to Lawrence Finch

I had this issue with Apple provide Music App itself. If it gets disconnected from the other third party app it make sense. Apple Engineering team have got the analytics from my phone and they said everything good. Also, if it is my device why I was not having issues with my Phone Calls and Face Time Calls. How could you say this is Device issue not the software issue

Apr 2, 2018 10:37 AM in response to Lawrence Finch

Hey,


Do you think people does not know how to use their device and simply coming here and complaining about their issues. It is not right. Why does someone waste their time and come here and ask for solving issues. It is not fair. We have been wasting time with Apple representatives to provide them the logs, and we have been trying different options what they are suggesting. Still it is not working means it is issue with OS. How come someone say people doesn't know how to use the iphone .

Apr 3, 2018 5:28 PM in response to cxm8745

I first noticed this problem a couple of weeks ago but maybe it happened before and I was just unaware. It’s happening with the Bluetooth connection between my iPhone SE and my Toyota. It randomly drops the Bluetooth connection, sometimes reconnecting by itself, sometimes needing manual reconnection, and sometimes just refusing to reconnect. I noticed it during phone calls and while using Google maps directions. My settings are correct, it just sometimes randomly disconnects, repeatedly. I updated to iOS 11.3 last night, but today the problem recurred a dozen times on a single one-hour drive. Very frustrating!

Aug 19, 2018 1:32 PM in response to Sean_W.

Has anyone had a working fix for this yet? It's still happening on my iPhone 5s connecting to a UE Megaboom speaker, sometimes every few minutes. iPhone drops the bluetooth connection and stops playing music or streaming.


The response you posted Sean was about not connecting the first time, and didn't seem to address the question asked by others.


Is there a response on why this is still occurring with iOS? Like other commenters have said, this didn't occur before iOS 11, but no system upgrades have fixed it. Is Apple doing anything about this, is there a fix or do we just have to accept that apple phones are a bit rubbish for using with bluetooth devices now?

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Since iOS11 Bluetooth keeps disconnecting

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