Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

86 points

No custom ringtones on iPhone 8 Plus/iOS 11

After receiving the iPhone 8 Plus today, backing up my iPhone 6S Plus (running iOS 11), there are no custom ringtones.

This link does absolutely nothing to resolve the issue. It seems to have been written for earlier than 12.7 iTunes.

Use tones on your iPhone, iPad, or iPod touch - Apple Support

If I try to drag anything on my PC from the window with the ringtones open to iTunes, I get a circle with a line through it as I try to drop it (meaning you cannot do this). If I go to File - Add File To Library in iTunes, it places the files that are M4R format into the regular music song list. You cannot drag them from there to the Tones or any other spot in iTunes.

hmmmmm.... seems Apple might have a hiccup here.

iPhone 8 Plus, iOS 11

Posted on Sep 22, 2017 8:25 PM

Best reply

kk5do Author

Level 1

86 points

Posted on Sep 28, 2017 2:00 PM

I have solved the problem of all my missing ringtones after upgrading from an iPhone 6S Plus running iOS 11 to my iPhone 8 Plus running iOS 11.

I have a PC so these instructions work on a PC. I do not know if they work on a Mac.

Connect your iPhone with the missing ringtones to your PC that is running iTunes 12.7

After it connects, you will see your iPhone listed in the left menu, click on it to open it up. Scroll down to where you see TONES and select TONES. A window will open up and it will most likely be blank.

Now, in the upper left corner, click on FILE and then click on ADD FILE TO LIBRARY.

This is where the hiccup is with iTunes. In the Windows window that opened, find your ringtone, click on it once and it will be shown as the selected file. Then...do not click on Open yet. Select the file again and this time, drag it to the TONES area and drop it. Nothing will happen. Go back to the windows window and click OPEN. The file will now appear in TONES.

After you have selected and added all the missing ringtones, click on SUMMARY, then SYNC the phone. Wha la, your ringtones are back and you can now set all the tones up.

This also will work to restore all your missing PDF's

View in context

57 replies

slmcanal

Level 1

12 points

Oct 19, 2017 6:05 PM in response to imnokid

You were the last thread I read before it all came together for me. so thanks! But most of the posts before you were helpful too. Thanks to all, I have my ringtones back!

Oct 29, 2017 8:09 PM in response to kk5do

so how do we finally delete the tones u dont want and i also have some tones on my phones list of tones but it doesnt appear on my iphoen either!!! going crazy

baskeep

Level 1

4 points

Nov 2, 2017 11:59 PM in response to kk5do

Great and thanks kk5do for your great advise. I just break my head since 3 weeks to fix this small issue.

Nov 17, 2017 9:20 AM in response to kk5do

Thx for the solution. It worked perfectly!

Nov 29, 2017 1:26 AM in response to kk5do

Worked perfectly. Thank you.

Dlira

Level 1

20 points

Dec 9, 2017 3:30 AM in response to kk5do

Thank you very much! (A solution that was not easy to guess!)

Dlira

Level 1

20 points

Dec 9, 2017 3:33 AM in response to tropdetremblay

Just FYI: Using USB didn't solve the problem for me. But kk5do's method did.

Dec 13, 2017 4:55 PM in response to BaileyClover

This is exactly my issue. Must beOS 11 as same problem on previous iPhone and now on iPhone X

Dec 13, 2017 4:57 PM in response to Barbara Passman3

sorry. My issue is like Bailey’s. Custom ringtones on my phone,selected but they don’t play when call comes in

Axtionau

Level 1

4 points

Jan 15, 2018 12:49 AM in response to kk5do

I have tried everything to no avail. I hope Apple is listening. This is a deal breaker. Either restore ability to have customised ringtones or my next phone will be a Samsung.

AidoMan

Level 1

21 points

Feb 2, 2018 12:19 AM in response to kk5do

As of now this does not work

AidoMan

Level 1

21 points

Feb 19, 2018 1:34 PM in response to kkbrown1

Very easy with GarageBand to turn any sound or song into a ringtone

No custom ringtones on iPhone 8 Plus/iOS 11