apple tv 4k hdr washed out colours

Hi, I have a Apple TV 4k, tried it on both my samsung tvs (2016 and 2017) and the picture is washed out with muted colors in HDR mode except for the screensavers, which look great. The SDR mode looks way better with more brightness than HDR mode for all menus and content except the screensavers.

The screensavers all look great like I'm used to from other HDR-sources.

This must be some kind of bug? Please dont tell me to adjust the TV settings, I've turned all enhancements off and the fact that the screensavers look great tells me this is an issue with the Apple TV and not my Samsung TVs.

Posted on Sep 23, 2017 2:49 AM

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56 replies

Oct 27, 2017 9:50 PM in response to Aaron Smith9

I think you're right Aaron Smith9. DV content looks bad on HDR10-only TVs and the labeling of what is HDR and what is DV is all over the place. I've seen movies I bought on iTunes change from HDR to DV after a while. I have only one movie, Kingsman, on iTunes that looks good. All the others look bad no matter what they are labeled. This is such a mess. How could Apple not have seen this in their testing?

Oct 19, 2017 9:31 AM in response to MortenTG

Same issue here using a 2015 LG OLED (EF9500). It supports HDR10 but not Dolby Vision. Just as the OP mentioned, everything SDR looks dark if HDR is enabled. However, the screen savers and iTunes movies with HDR look amazing. Hopefully they can figure this out soon. I too would like to see the ATV only enable HDR when the content support it, just like my Xbox One and the apps on my TV do.

Oct 24, 2017 4:02 PM in response to Jmetyo

I have same issue on New Sony KD65A1.


All output from Apple tv 4K is washed, pale, dull.

Using the Belkin HDMI 2.1 câble from Apple Store ...


Same video streamed through vlc on Android tv looks amazing. Apple TV was sepia effect over the entire movie.


Extended range for HDMI 2&3 are enabled.

Oh and is it correct that Apple TV doesn’t support 4K 60hz 4:4:4? It only shows 4:0:0 and 4:2:2

Oct 30, 2017 11:20 AM in response to MortenTG

Having the ATV automatically switch HDR on/off and choose the correct frame rate is huge for me. Fixing the DV issue with non-DV sets is the next big step.


BTW, with my ATV set to 24Hz HDR output Stranger Things on Netflix looks great. It's the only HDR content on Netflix that has looked good to me so far. So it might just be an issue with how some content is flagged as to why DV stuff sometimes looks like crap on non-DV TVs?

Nov 3, 2017 11:34 PM in response to Wallace Roe

Yes! This is what I am experiencing, it is showing Stranger Things 2 as Dolby Vision which I know is not supported on my Samsung KS8500. I have been wracking my brain to figure out a solution, because this is truly awful. The HDR setting on the AppleTV itself is causing the dark areas in the image to flicker from posterized over dark and banded, to a lighter version of the same, all the while it looks crummy and lacks the detail that is supposed to be there. This is really unbelievable.

Feb 26, 2018 9:38 PM in response to MortenTG

I have a 2017 Samsung UN55MU630D 55" TV and I'm experiencing much the same issue as the rest here. I've got it looking fairly good with Netflix content (did Netflix adjust its app?) but the Apple TV Shows and Movies from my new Apple TV 4K have blacks that are completely too black. When I watch Apple-streamed Videos, I need to turn up the Brightness, the Backlight, and the Gamma all the way on the TV to get it looking almost correct ...almost ...still a little dark in the blacks, often showing little to no detail in the blacks compared to other sources.

Oct 8, 2017 6:06 PM in response to MortenTG

I'm having the same issues, matter of fact when I exit ATV 4K the picture on my Samsung UHD TV is really dark. I've checked the video setting on both the ATV and Samsung but that doesn't appear to be the issue. I shut the TV off and waited about a minute and when I turned it back on the TV wasn't as dark. I agree I believe there is a software issue with the ATV 4K and hopefully a fix is coming, the sooner the better.

Oct 25, 2017 1:10 AM in response to Wallace Roe

Great work! This is in line with my own findings. My problem though is that ONLY the screensavers look good in HDR, all other content is muddy and dark unless adding dynamic contrast in the picture settings on the TV, which as you say is a cheat and not a proper solution. I've tried several movies from itunes, both those marked with DV and HDR and none of them look good. I have the same problem with Netflix content, both from ATV and from the native Netflix TV-app. I see that you refer to manually changing the HDR output type on the ATV from DV to HDR10. I can't find seem to find this setting?

Oct 25, 2017 1:24 AM in response to Wallace Roe

Waw!


Thank you for the extensive insight. It sort of reassures me there is nothing wrong with Sony's A1 Oled TV. But the issue here is apple's choice of image processing. I can think of one hick-up that could solve the image due to the fixed output choice of the Apple TV (either HDR10 OR DV)


The A1's Dolby Vision yet needs to be activated through firmware upgrade, curious when Sony is FINALLY ready with this.

When the update with DV support happens, it might solve the Apple TV output signal for the A1 and give proper image in fixed DV output.


I think apple does great work and I have no problem with buying into a closed system, if it WORKS! But there should be a way to select either HDR10 or DV from the Apple TV manually, if I'm missing that setting please tell me where to find it.


Regards

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apple tv 4k hdr washed out colours

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