iPhone 8 GPS problems

On both Google Maps and Apple Maps, the gps doesn't seem to keep up. The apps start up fine but once I start driving the GPS becomes erratic and loses me. Both navigation apps can't seem to locate me unless I re-start the app over and over again. I thought it was a buggy iPhone 8 so I took it back to Verizon (where I bought it) and it was swapped out for a new one, and the new one started acting the same way the moment I hit the road. I haven't used any icloud backups, I set up both phones as new iPhones each time I activated them. I also factory reset my day old iPhone twice before taking it to the store for replacement. The replacement (new) phone has the same issue. Help!

iPhone 8, iOS 11

Posted on Sep 23, 2017 6:01 PM

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Posted on Oct 16, 2017 5:13 PM

Just went out a few miles drive to test the replacement phone. Drove over a mile with the phone not on the magnetic mount and it worked perfectly on waze and apple maps. On the way back i put it on the magnetic mount and low and behold waze had red No GPS error and apple maps location was way off and wouldnt right itself. I dont think new phones are supposed to be bothered my magnets but thats seems to be the case for me. I know that some people on this thread have it happening when walking or on a non magnetic mount and i hope you find a solution but for others out there using these mounts, try taking it off. Im gonna buy a cradle mount, too much hassle to get phone replaced so User uploaded fileim taking the easy option.

756 replies

Sep 30, 2017 3:20 AM in response to JRAG24

iPhone 8 Plus here - doesn't sound as bad as your experience, but accuracy is significantly worse than my iPhone 6, to the extent that it sometimes puts me on the wrong road while navigating. Last night (indoors) I watched it slowly drift 200 metres away over a couple of minutes. iPhone 6 doesn't exhibit the same behaviour in the same environment.

Oct 9, 2017 12:31 PM in response to CupawnTae

OK so I went to the Genius Bar at the Apple store. They suggested that I do a full reset leaving my data on the phone which still did not work. The next step was to erase all data and settings and factory reset back to zero. This time set it up as a new iPhone and do not restore from backup. That was a no go for me. I restored to my old phone which is still working fine and I returned the stupid iPhone 8 Plus.

Oct 16, 2017 3:20 PM in response to CupawnTae

I was working with Apple on this and they enabled debug logging on my phone for a day and then collected about 500MB of log files. They also wanted some screen shots of the maps showing my location and wanted me to mark up on the screen shot where I was actually standing so they can see how inaccurate it is. I sent this to them a week and a half ago and as of yesterday they are still working on it. I'm tempted to try IOS 11.1 beta 3 to see if there is a difference.

Oct 17, 2017 4:58 AM in response to Philly_Phan

While indoors, the gps satellites can not be accessed

That's an invalid generalization. Depends on many factors, such as building materials and surrounding environment. For me, it was upstairs in a 2-storey house in a suburban setting, where I typically get a weak but usable signal from several satellites. Here's a screenshot from a GPS diagnostic app in the same place this morning to illustrate.


User uploaded file

Whether it's diagnostically relevant is hard to say as there are so many other factors - base-station triangulation, Wi-Fi-based estimation, etc. but I can say some things for sure:


- it initially had my location quite accurately, whichever way it obtained it

- it drifted slowly but steadily to a point 200m away

- I have been using location-based apps in the same location indoors for years on iPhone 6 and have *never* seen a drift anywhere close to this magnitude


So whether the difference is in the GPS hardware, different weighting of the various location mechanisms (due to software, hardware, relative quality of antennas or other reasons), differences in power saving policies, Galileo support on the new phone doing something hinky, or none of the above I can't say, but I mentioned it in case it might point someone in the right direction.

Oct 31, 2017 7:03 PM in response to JRAG24

Update from last.


I've attempted the troubleshooting suggested in this thread, and I've also discussed it with apple support again. They've said to go into the apple shop to swap over the phone (to be on my third iPhone 8).


This morning I also updated to iOS 11.1


I went for a drive, and with an iPhone 6 sitting right next to the iPhone 8 recorded a couple of videos showing that the GPS on the iPhone 8 is still unacceptable.


Thus so far, the new iOS update, and all the trouble shooting suggested in this thread, and by apple, does not fix the GPS problems. I can't help but think that due to being an early adopter, there was a dodgy batch of GPS chips put into the phones.


I'm going to the apple store in an hour to get ANOTHER swap out - or just a refund, I'm sick of this in a premium device.

Nov 13, 2017 5:30 AM in response to JRAG24

FWIW, I've found the opposite where I can sometimes replicate this issue ONLY by putting the phone in landscape mode while portrait mode may be working fine. Just another interesting data point.


And I wholly agree that this is far more widespread than they are letting on. People are still being told to just replace their phones when Apple engineers 100% are aware of this and (purposely?) not filtering word down because they haven't even be able to figure out the cause of it let alone a solution.

Nov 13, 2017 8:21 AM in response to JRAG24

Yes, I am also in correspondence with Apple support regarding this. I think it is starting to look more and more like a hardware problem. I used Google maps on a long drive and although it remained accurate for some of it, it acted wildly erratic at a crucial motorway junction. I previously had the iPhone 5s - no problem like this. Am I correct that Apple has used a new GPS module in the 8 and X phones? If it is hardware, I can't really see how Apple can avoid recalling all 8 and Xs currently out in the wild.

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iPhone 8 GPS problems

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