Apple Notes keeps crashing in iOS11

I’ve tried something today that seems to work. I always have my phone in battery save mode. This actually turns off background refresh.

I’ve made it a point to stay out of this mode, and so far I have been unable to get the program to lock.

Okay, thanks for responding. I tried that right away as well, but did not disable iCloud on all devices and then re-enable on one at a time; letting the notes app fully populate on each device. After I did that, it solved the issue. I hope a solution finds you soon.

General->reset->reset all settings is working for me. I am doing everything in my power to get notes to hang up, and so far, it just won’t do it. I really feel like this is the solution, but only time will tell. I previously let iCloud restore my notes so that also may be part of it. If the program locks again, I will come back, but as of now the problem is solved on my phone. As I said previously, my iPad has no problems with notes so this is not an iCloud problem, it is a device problem!!

It’s now been 8 days of heavy usage with no hang ups or locks after I removed broken imported links from Apple Notes. I used to be able to hang up the program 10 times a day without a problem. Now I can’t lock no matter how hard I try.

My iPad and iPhone are now running the latest Beta software. I updated to beta on the iPhone and iPad in hopes of fixing Apple Notes syncing and crashing. iPad still refused to sync, instead downloaded empty folders that would not populate. I have deleted the notes app multiple times, and also turned iCloud notes syncing on and off multiple times. Finally this morning I reinstalled Apples notes on the iPad, turned on iCloud syncing and it immediate showed the same dozen folders I have on my iMac and iphone - but it again refused to populate the folders. For the first time I then deleted all of the note folders on the iPad , and it immediately started to put them back, but this time with all notes synced as appropriate. Now my 3 devices are pretty much in sync. A test note from the iMac was quickly copied to the iPhone and to the iPad. So far, no crashes. The one question I have is iCloud.com = notes on there are not in sync, and I'm convinced that the website iCloud.com which contains notes is not the same location from which the iMac, iPhone, and iPad call "iCloud" for syncing. iCloud.com notes are not the same as on my 3 devices - and I'm not sure it matters. (I have over 600 notes, many with multipage documents, links or full web pages, and with pictures - most of the notes were originally imported from Evernote several months ago)

I had this problem for months. Notes freezing or crashing every time I used it. What worked for me is 1) turning off icloud for Notes; 2) Deleting Notes app from my iPhone; 3) Reboot; 4) Reinstall Notes; 5) Turn on icloud Notes syncing. It took a little for all Notes to sync up but it has not worked flawlessly for a few weeks.

Hi, I too am one of what seems to be many people who migrated from Evernote to Notes when iOS 11 was introduced (I have 2962 notes, many of which are images converted from stylus-written penultimate notes). I too am experiencing frequent systematic temporary freezing (anywhere from 2-45 seconds), app crashes, and glitches with stylus input (either pen marks, or eraser marks not visually being reflected, but upon restart of the app, actually appear).

Two months back I was on a chat with Apple support on this issue. He recommended numerous tips that temporarily reduced the frequency and severity of the problems, but importantly did not fully and permanently resolve the issue. But these tips are still useful for me when I'm walking into a meeting and need to ensure the best chance that my Notes are usable for note-taking.

The steps Apple Support told me to take are as follows:

1. Turn off background app refresh for Notes (under settings->General).

2. Turn off background app refresh completely

3. Force close all background apps (theoretically the way apple implements iOS multi-tasking, this shouldn't matter, but the Apple Support told me to do it, and it actually seems to have an impact).

4. Finally with all the above steps taken do a hard reset

This significantly helped to the extent that I thought the problem had been completely eliminated. But alas the freezes resumed, though with less frequency and severity. But the trade-off of not having background refresh for Notes was proving problematic for versioning reasons (I use notes on my phone and on my macbook), and having background app refresh completely off was a non-starter.

In practice, I now routinely close all background apps (something that used to annoy me when I see others doing it), especially when I am using Notes. Ahead of a meeting where I plan to take notes in Notes, I temporarily shut off app refresh (and I bring a physical pen and notepad as backup).

This still falls short of being acceptable for a consumer that has literally spent tens of thousands of dollars on apple products over the years, but it's a stopgap, _assuming_ that Apple intends on resolving these bugs (which, given how they are pitching the iPad Pro as a professional working platform, I'm shocked that they haven't been more proactive at it).

After updating iOS 11.2.5 on my iPhone 7 and iPad Pro, I took the chance and turned on Notes again.

I have over 2,200 notes with nearly 1,900 imported from Evernote earlier last year.

After 24 hours, both my iPhone and iPad seem to have downloaded all my notes and folders via iCloud. Sync is working across devices including to my Mac’s Notes app and via iCloud browser access.

I even scanned in some new documents — I have been missing the use of Notes new doc scanner — and everything saved and synced fine.

I am hoping that some iCloud fix was done in the iOS update. It looks like you don’t have to wait for iOS 11.3 for a Notes fix if you want to try the current 11.2.5 update.

Is anyone else seeing similar success with Notes stability and the current public iOS update?

Spend an hour signing up to Apple IOS Beta. Downloading 11.3 Beta2 has fixed this problem. Instantly running as normal now. 11.3 is due in a few weeks for those willing to wait.

https://www.digitaltrends.com/mobile/how-to-enroll-in-the-ios-beta-program/

So for me a temporary fix is this. All notes not protected by password open fine. It's some that are protected, when authenticating crashes the app. However, for me, i go to the password notes that does not crash upon authentication, then authenticate, opening all the others. That way i can then view the notes that crash the app. I hope the next update fixes it thou. Am also a heavy user of the notes app.

Yes, this iOS Notes problem is a mess and has been for a couple of months now. I still find it remarkable that Apple hasn't corrected it in one of the 11.2 iOS updates and is delaying the fix until 11.3. My work-around is to use Pages. I created a Pages document in the Pages app on my Mac where I can make more changes in document characteristics than in Pages iOS. I made the paper size 4 inches x 110 inches and set the font to 14 pt. This makes viewing the document on my iPhone perfect and very much like I see in Notes. Pages has been flawlessly stable using it for notes this way and I can enter photos and hyperlinks as well.. When the iOS Notes app is fixed, I'll simply copy the notes I've created in Pages over to the Notes app. Hopefully, then, this nightmare will be over.

Yes, thanks to all that contributed to this thread. Everything fixed itself w/ iOS 11.3... It's like it never happened ... Regardless, I am glad we stuck together and kept each other abreast of any info we could gleam. Cheers to all.

Được gửi từ iPhone của tôi

Vào ngày 6 thg 2, 2018, lúc 21:01, Apple Support Communities Updates <discussions-updates@apple.com> đã viết:

Apple Support Communities

Daniel Hui has posted in the Using iPhone community.

Apple Notes keeps crashing in iOS11

Hi, I too am one of what seems to be many people who migrated from Evernote to Notes when iOS 11 was introduced (I have 2962 notes, many of which are images converted from stylus-written penultimate notes). I too am experiencing frequent systematic temporary freezing (anywhere from 2-45 seconds), app crashes, and glitches with stylus input (either pen marks, or eraser marks not visually being reflected, but upon restart of the app, actually appear).

Two months back I was on a chat with Apple support on this issue. He recommended numerous tips that temporarily reduced the frequency and severity of the problems, but importantly did not fully and permanently resolve the issue. But these tips are still useful for me when I'm walking into a meeting and need to ensure the best chance that my Notes are usable for note-taking.

The steps Apple Support told me to take are as follows:

1. Turn off background app refresh for Notes (under settings->General).

2. Turn off background app refresh completely

3. Force close all background apps (theoretically the way apple implements iOS multi-tasking, this shouldn't matter, but the Apple Support told me to do it, and it actually seems to have an impact).

4. Finally with all the above steps taken do a hard reset

This significantly helped to the extent that I thought the problem had been completely eliminated. But alas the freezes resumed, though with less frequency and severity. But the trade-off of not having background refresh for Notes was proving problematic for versioning reasons (I use notes on my phone and on my macbook), and having background app refresh completely off was a non-starter.

In practice, I now routinely close all background apps (something that used to annoy me when I see others doing it), especially when I am using Notes. Ahead of a meeting where I plan to take notes in Notes, I temporarily shut off app refresh (and I bring a physical pen and notepad as backup).

This still falls short of being acceptable for a consumer that has literally spent tens of thousands of dollars on apple products over the years, but it's a stopgap, assuming that Apple intends on resolving these bugs (which, given how they are pitching the iPad Pro as a professional working platform, I'm shocked that they haven't been more proactive at it).

To post a reply, go to the discussion in Communities.

You are receiving this email from Communities. You can change your email preferences in your Communities Profile. Please expect a slight delay in visibility of points awarded.

TM and copyright © 2017 Apple Inc. 1 Infinite Loop, MS 96-DM. Cupertino, CA 95014.

All Rights Reserved | Privacy Policy | Terms of Use | Apple Support