Since I've updated to Pages 6.3, each time I open one of my old pages document I get this message.
Regardless of which of the two latter options I choose I get the same result ie. Pages closes and I get an error
If I click OK Pages closes and if I click Reopen I get the same screen again.
I still believe that you have run software on your Mac that has aggressively stomped on valid applications, or removed parts of them.
Mac Cleaner may still remain part of the problem, even though you believe that you have removed it with another "cleaner" application that you call DetectX. You should avoid all so-called "cleaner" applications as they have caused no end of problems for Mac users over time.
At this point, you might consider reinstalling Pages v6.3 from the App Store. I normally do not recommend this, but if it is damaged, then do so.
Another tool that we recommend, and is written by a frequent contributor to the support communities, is Etrecheck. Preserving your privacy information, it will produce a detailed report (which you can post back here) of what is installed on your machine, including any detected Malware, and the option to remove it. It will also detect if you really cleaned out Mac Keeper, or just parts of it.
If you did not obtain Adobe Flash directly from the real Adobe Flash download site, then that may also be a source of malware, but usually would have no bearing on fixing the Pages v6.3 issue that you report.
I still believe that you have run software on your Mac that has aggressively stomped on valid applications, or removed parts of them.
Mac Cleaner may still remain part of the problem, even though you believe that you have removed it with another "cleaner" application that you call DetectX. You should avoid all so-called "cleaner" applications as they have caused no end of problems for Mac users over time.
At this point, you might consider reinstalling Pages v6.3 from the App Store. I normally do not recommend this, but if it is damaged, then do so.
Another tool that we recommend, and is written by a frequent contributor to the support communities, is Etrecheck. Preserving your privacy information, it will produce a detailed report (which you can post back here) of what is installed on your machine, including any detected Malware, and the option to remove it. It will also detect if you really cleaned out Mac Keeper, or just parts of it.
If you did not obtain Adobe Flash directly from the real Adobe Flash download site, then that may also be a source of malware, but usually would have no bearing on fixing the Pages v6.3 issue that you report.
If your file is less than 1GB, try starting collaboration on it either in the Finder with Share > Add People then choose "Anyone with the link" and Copy Link, or on iOS or the Web. Once it's in collaboration mode, you'll be able to open it with Pages 6.3 on the Mac. Then make an edit and stop sharing the document by clicking on the Collaborate toolbar button > Sharing Options > Stop Sharing. If you save after that and get the Single File / Package sheet, the app shouldn't crash. You can go directly to the File Menu > Advanced > Change File Type and choose a file type to avoid getting the drop down sheet.
I cannot reproduce your issues with Pages v6.3 on macOS Sierra 10.12.6. If I also open an RTFD package in Pages v6.3, it will save as a single-file format Pages document without any dialog challenge.
When you state old Pages documents, were these created by Pages '06, '08, or '09 — or a more recent version of Pages? Are they already in package format? In Finder, right-click on the document. Does it offer to show package contents on the secondary menu?
I have opened single-file format, and package folder versions of Pages '08, '09, v5.1, v5.2, v5.5.3, v6.1, and v6.2 documents, and when saving (Save As...), Pages v6.3 just does it without dialog. All releases of Pages since v5.5.3 have automatically opened and saved earlier Pages documents in their original {single-file, package} format — even after converting older formats to new. The default save format for new documents is single-file format.
Quit Pages v6.3 from its Application menu. Press and hold the shift key while launching Pages again. Now, attempt to open that same document as before that caused the previous dialogs. Any change?
If the previous paragraph did not solve the problem, then shutdown the Mac, and boot into Safe Boot mode. Repeat the preceding paragraph test. Any change? Reboot normally, and again, repeat the preceding paragraph test. Any change?
So far, only two people have reported this issue in the Pages for Mac Support Community. If there were a pernicious bug in Pages v6.3, then far more posts would appear here, and I would have no problem reproducing it. However, I can't reproduce it on either Sierra 10.12.6, or the update to High Sierra 10.13. This does not suggest that that Pages v6.3 is bug-free...
The OP continues to have a known piece of crap/malware (Mac Keeper) that remains installed, despite attempting to remove it with another so-called cleaner application. It is not impossible for so-called “cleaner” applications to wrongly remove parts of applications, or anti-virus applications to do the same thing on false positives. This is why we advise users to avoid these classes of products, which routinely interfere with normal system functionality.
The OP has not replied to my suggestion to reinstall Pages v6.3 in case it has been damaged by these cleaner applications.
RTFD is a rich text format directory that contains a rich text format (RTF) document, and images.
Posting a Pages crash dump here is usually not worthwhile.
What did you install, run, or restore just before these Pages v6.3 issues began? So-called “Mac cleaner,” and unnecessary anti-virus products can potentially damage existing applications, or prevent their normal operation. Remove these cleaners and anti-virus products per vendors removal instructions.
With Pages quit, If your home directory has a Library folder visible, double-click on it, and locate the Caches folder in it. Double-click on that Caches folder. Locate the com.apple.iWork.Pages item, and drag it to the Trash. It may be corrupted, and the source of your Pages v6.3 issues.
The hosts have removed your previous duplicate post.
Some suggestions and workaround here
Your best source of help will be here in the Pages for Mac support community, as the problem is with Pages v6.3.
You might download the free Malwarebytes for home (mac) anti-malware application, and run that. It will report any malware, and offer to remove it. You do not have to purchase an annual subscription, and when the trial runs out, it will just work anyway. I use it, as do a great many others.
You never acknowledged whether you have so-called Mac Cleaners, or anti-virus software installed. ???
Thank you for your response. I also work on macOS Sierra 10.12.6. I’m not sure what RTFD stands for I’m afraid
The documents were created on ipads. I work with young children and keep individual files on each child, which we update daily. Each staff member has an ipad and when a file is updated on one ipad it automatically updates on both the imac and on other ipads. Ocassionally if two staff comment on the same child within a few minutes of each other, we end with duplicate files. The best way to merge is open both together on imac and copy and paste. I’ve been working this system for two years without problems. The Ipad Pages version is 3.2 and is updated according as updates are suggested.
Today is the first time I’ve had a problem, as outlined in previous message.
I’ve tried the 'Quit Pages' suggestion and there is no change. I’ve also tried the ‘Safe Boot’ option and the same thing happens.
ps. The problem presents when I open some files but not others. It presents when I open files that are not duplicated also. Here is the report I get.
Path: /Applications/Pages.app/Contents/MacOS/Pages
Identifier: com.apple.iWork.Pages
Version: 6.3 (5046)
Build Info: Pages-5046000000000000~3
App Item ID: 409201541
App External ID: 823499039
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Pages [696]
User ID: 503
Date/Time: 2017-09-24 19:55:28.247 +0100
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: 0F811223-170E-9FEF-8484-344C696624E0
Time Awake Since Boot: 360 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x000000011a364d42 __pthread_kill + 10
1 libsystem_pthread.dylib 0x000000011a4bd457 pthread_kill + 90
2 libsystem_c.dylib 0x000000011a272420 abort + 129
3 com.apple.iWork.Pages 0x000000010f7e2199 0x10e5e5000 + 18862489
4 com.apple.iWork.Pages 0x0000000110cfb69d 0x10e5e5000 + 40986269
5 com.apple.iWork.Pages 0x0000000110c2ee52 0x10e5e5000 + 40148562
6 com.apple.iWork.Pages 0x0000000110e0d13c 0x10e5e5000 + 42107196
Thank you for your advice.
On 19th September I installed Safari 11 update. Is it possible that I don't have a com.apple.iWork.Pages item. I can find a com.apple.iWork.Numbers.plist file but not a Pages one?
I downloaded Malwarebytes and ran it but it made no difference I'm afraid.
I have subscribed to MacKeeper Premium for a 2 year subscription at the beginning of September as I was afraid of getting a virus on my iMac. They remotely checked my iMac for virus' at the time.
Report from Etrecheck
EtreCheck version: 3.4.5 (455)
Report generated 2017-09-26 00:48:50
Download EtreCheck from https://etrecheck.com
Runtime: 1:49
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 (i7-3770) CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 1.48 GB available
Video Information: ⓘ
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
iMac 2560 x 1440
Disk Information: ⓘ
APPLE SSD SM768E disk0: (751.28 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 750.42 GB (28.30 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: about one hour
Configuration files: ⓘ
/etc/hosts - Corrupt!
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Applications/Smart Switch/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.42 - SDK 10.6) [Lookup]
[not loaded] com.devguru.driver.SamsungACMData (1.4.42 - SDK 10.6) [Lookup]
[not loaded] com.devguru.driver.SamsungComposite (1.4.42 - SDK 10.6) [Lookup]
[not loaded] com.devguru.driver.SamsungMTP (1.4.42 - SDK 10.5) [Lookup]
[not loaded] com.devguru.driver.SamsungSerial (1.4.42 - SDK 10.6) [Lookup]
/Library/Application Support/Malwarebytes/MBAM/Quarantine/MacKeeper/AntiVirus.app
[not loaded] com.mackeeper.kext.AVKauth (2.14 - SDK 10.12) [Lookup]
[not loaded] com.mackeeper.kext.AVKauth.Legacy (2.14 - SDK 10.12) [Lookup]
[not loaded] com.mackeeper.kext.Firewall (2.14 - SDK 10.12) [Lookup]
[not loaded] com.mackeeper.kext.Firewall.Legacy (2.14 - SDK 10.12) [Lookup]
/Library/Extensions
[loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]
/System/Library/Extensions
[not loaded] com_sony_driver_dsccamDeviceInfo00 (1.2.0.03040 - SDK 10.7) [Lookup]
Startup Items: ⓘ
HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 177 Apple tasks
[running] 101 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 39 Apple tasks
[loaded] 176 Apple tasks
[running] 104 Apple tasks
Launch Agents: ⓘ
[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2015-01-25) [Lookup]
[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-09-25) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? d5435647 be93c7fb - installed 2017-01-25) [Lookup]
[running] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd 799630a7 - installed 2014-06-01) [Lookup]
[running] com.teamviewer.teamviewer.plist (? ? ? - installed 2017-09-25) [Lookup]
[running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-09-25) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]
[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-04-18)
[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2014-10-29) [Lookup]
[running] com.huawei.mbbservice.plist (? d59902d6 7d8d1 - installed 2016-10-15) [Lookup]
[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-09-25) [Lookup]
[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-09-25) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-25) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 7ca9944 - installed 2015-06-04) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-12-13) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-02-03) [Lookup]
[running] com.teamviewer.teamviewer_service.plist (? ? ? - installed 2017-09-25) [Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 42be8009 - installed 2016-02-09) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[running] com.nero.HSMMonitor.plist (? 625a221d 9a1a045d - installed 2017-09-25) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-09-25) [Lookup]
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2017-09-13)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Spotify Application
(/Applications/Spotify.app)
Fitbit Connect Menubar Helper Application (? 0 - installed 2017-08-20)
(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
fuspredownloader Application - Hidden
(~/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-08-09)
AdobePDFViewerNPAPI: 11.0.14 (installed 2016-02-09) [Lookup]
AdobePDFViewer: 11.0.14 (installed 2016-02-09) [Lookup]
Flash Player: 27.0.0.130 (installed 2017-09-12) [Lookup]
SharePointBrowserPlugin: 14.7.7 (installed 2017-09-25) [Lookup]
Silverlight: 5.1.41212.0 (installed 2016-01-31) [Lookup]
JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-01-25) Check version
Safari Extensions: ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2016-02-06)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-08-29) [Lookup]
FUSE for OS X (OSXFUSE) (installed 2013-07-18) [Lookup]
Java (installed 2017-01-25) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 750.42 GB Disk used: 722.12 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 54
Oldest backup: 07/04/2017, 17:17
Last backup: 25/09/2017, 22:25
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 722.12 GB X 3)
Top Processes by CPU: ⓘ
4% RTProtectionDaemon
3% WindowServer
1% kernel_task
1% hidd
1% Fitbit Connect Menubar Helper
Top Processes by Memory: ⓘ
1.22 GB kernel_task
391 MB com.apple.WebKit.WebContent
302 MB mds_stores
296 MB sharingd
256 MB Mail
Top Processes by Network Use: ⓘ
Input Output Process name
597 KB 71 KB Mail
406 KB 48 KB mDNSResponder
154 KB 107 KB Spotify
111 KB 87 KB Spotify
49 KB 51 KB apsd
Top Processes by Energy Use: ⓘ
4.86 WindowServer
0.86 Spotify
0.80 Spotify
0.76 Fitbit Connect Menubar Helper
Virtual Memory Information: ⓘ
6.77 GB Available RAM
1.48 GB Free RAM
9.23 GB Used RAM
5.29 GB Cached files
0 B Swap Used
Software installs: ⓘ
Kindle: 1.20.3 (installed 2017-09-09)
Microsoft Office for Mac 2011: (installed 2017-09-11)
Adobe Flash Player: (installed 2017-09-12)
Microsoft AutoUpdate: (installed 2017-09-25)
Office 2011 14.7.7 Update: (installed 2017-09-25)
Malwarebytes for Mac: (installed 2017-09-25)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-09-25 22:59:25 TeamViewer.app Crash [Open]
Cause: Hardware_Model: iMac13,2
TV_Version: 11.0.73955
Languages: (en)
Daemon: Yes
Shutdown: No
terminating
abort() called
2017-09-25 22:58:41 Last shutdown cause: 0 - Power loss
2017-09-23 20:22:19 Microsoft Word.app High CPU use [Open] [Details]
After updating to Pages 6.3 I've had the same problem all day. Pages crashes whether I choose Single File or Package. I've sent dozens of Reports to Apple. I've spent hours with Apple Care Support today, only to create new complications without solving this problem. Clearly there's a bug in 6.3.
Can anyone help?
Address the red ink reporting from Etrecheck.
Your first order of business is to free up storage in your User account, as at 28 GB free, you will soon be receiving warnings from the operating system, and left unresolved, the operating system will eventually reach a point where it won't work.
A corrupt /etc/hosts file is not a good thing.
I would get rid of: HWPortDetect_driver: Path: /Library/StartupItems/HWPortDetect_driver
Click on the Desktop, and then press shift+command+G. Copy and paste the above red-ink /Library path, and go to that location. Drag it to the Trash after you provide your login password.
I am surprised that Malware bytes, or Etrecheck did not catch Mac Keeper, as you can see, four of its kernel extensions (.kext) remain installed.
Microsoft has this bulletin that you should read before considering an upgrade to High Sierra.
It is not "clear" at all that there is a bug.
Obviously there is a problem on your Mac and the original poster's but Nelldel is running that awful piece of shyte, MacKeeper, a hint that they may have done other things they should not have on their computer.
Try and narrow down what is different about your installation. We don't know because we can't see your computer and you have basically told us nothing other than you have the problem.
Peter
How can I open my pre-6.3 documents on Pages without being asked if I want to save it as a 'single' or 'package'?
