Level 1

48 points

iPhone 8 Plus Sound Distortion

I am using an iPhone 8 Plus on iOS 11.0. I noticed that when I am playing song on loudspeaker, there are some kind of "noise" or "distortion" to the song, every time I make some actions that would trigger sound feedback, e.g. typing on the keyboard. This will also occur when I browse in the App Store while listening to song, especially when the App Store video tries to play automatically. This issue does not happen while I use a headphone instead. Apparently this issue also exists in other iPhone 8 and 8 Plus. Is this hardware defect?

iPhone 8 Plus, iOS 11

Posted on Sep 24, 2017 6:05 PM

Top-ranking reply

doame

Level 1

8 points

Posted on Jan 14, 2018 5:06 AM

Hey. i think you might wanna take it to the Genius Bar, my 8Plus has the same issues and i tried everything...eventually, apple engineers agreed it was a defect and offered to replace my phone. Unfortunately, they didnt have a replacement in store as at when i went, but they just called me to come pick up a phone this week.. should be going there 2mrw or next. At this point, i dont think an OS update will fix it, I did a DFU, Restore, Update (even to beta) and still nothing. If theres no accidental or warranty void, you should get a replacement phone.

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126 replies

hansng Author

Level 1

48 points

Oct 8, 2017 8:53 AM in response to ohendi

Is your issue exactly the same as mine? i.e. distortion when you use the phone while playing song in the background? Have you reported to Apple or found a fix? Thanks.

hansng Author

Level 1

48 points

Oct 8, 2017 8:56 AM in response to julieda

Hi Julieda,

Yes I am on iOS 11.0.2 but this version is to fix the crackling sound when placing a phone call. However my phone's problem is different. See my original post above for the description.

Oct 13, 2017 8:39 PM in response to Nosiggnore

Same here! Hope it's a software issue. it's so hard to get an iPhone replaced here in the Philippines, they always try to find a reason for you not to even when it's right there! 😟

Oct 19, 2017 5:21 PM in response to hansng

I just got my iPhone 8 this week and i'm having the same issues. I really do hope that it's fixed soon with a new update.

Nov 1, 2017 7:11 AM in response to hansng

Hi, just updated to iOS 11.1, so far no issue with the sound distortion. I wanna confirm my observations by asking if any of you guys' problem is fixed?

Nov 19, 2017 12:54 AM in response to SANDIE500

YOu are right. i have written everything that I am thinking of.
same problem. It makes me upset

Fk4631

Level 1

12 points

Nov 22, 2017 2:41 PM in response to giandy617

Hi,

Nope not resolved at all. I’m still getting the crackling and distortion whilst on a call!!

Yaguba

Level 1

10 points

Nov 23, 2017 1:23 PM in response to hansng

As on my video? https://youtu.be/8ynVoy2ZLWg

ChrisNik

Level 1

4 points

Dec 4, 2017 5:46 PM in response to VagelisDer

I have the exact same problem... What's wrong with Apple last years.... Steve Jobs we all miss you........

Shienli

Level 1

8 points

Dec 11, 2017 7:58 PM in response to hansng

Mine has a popping sound coming from the speakers when listening to music and watching videos. Anyone else have this issue?

cooleasy

Level 1

4 points

Dec 13, 2017 12:43 PM in response to raina_b22

iam chinese user, iphone8 and ios11.2

we are the same

Sagesuns

Level 1

4 points

Dec 15, 2017 11:04 PM in response to hansng

Thanks for showing these tests. I can duplicate them on my new iPhone 8 plus.

ChrisNik

Level 1

4 points

Dec 19, 2017 7:08 PM in response to Adamz-Asah

You can also simply send them this PERFECT VIDEO SHOWING PERFECTLY the exact problem....!!!

https://youtu.be/JhSdUSW7Rpw

Ohhh also tell them to read peoples thoughts bellow the video...

Dec 19, 2017 9:07 PM in response to hansng

You are on 11.0. The latest version,11.2.1 and other versions fixed issues with distortion. Try updating your iPhone.

Dec 19, 2017 9:11 PM in response to Edavid1270

Wrong, 11.2.1 does not fix the distortion. I'm on it now and its popping a lot. Please Apple, this is clearly a software issue

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iPhone 8 Plus Sound Distortion