Calling all 2016 LG OLED owners!

For what it is worth I confirmed via the LG rep that my 2016 OLED does NOT support HDR @60Hz. 30Hz ONLY. So when I stream from the Smart TV the TV can ONLY express 4K HDR at 30 Hz. I suppose there is some relief knowing this to be the case as there is no point bypassing my Krell Foundation pre-processor which is itself limited to 30Hz. So no benefit going directly to TV with the ATV. I can honestly say that the picture is stellar running 4K HDR @30 Hz. No complaints so far.

I DO wish that Apple would fix their Netflix App which does not display tiles in a way that the previous ATV 4th Gen did, or, for that matter, My OLED or my Roku. Apple also needs to add support for YouTube 4K AND Dolby Digital 5.1

Currently the 2016 sets only receive 4K Dolby Vision at 30hz. Only the 2017 sets receive the 60hz signal. Not clear why.

I have the same model and it supports HDR10. To be sure you maximize TV video capabilities go to settings as per page 28 of the PDF manual and check this:

It depends on how you have your system set up. If you have a receiver at the heart of your system you must verify your circuit board supports 4K @ 60Hz. I know for certain my Krell Foundation does NOT. Supports only 30HZ as their 4K protocol was built to comply with HDMI 1.4. If your receiver supports, you should be fine. Alternately you could connect your ATV directly to an input on the LG OLED and bypass the receiver. I chose to leave my system intact and am happy with the picture most all of the time.

The primary issue I have with LG OLED is the way it processes and delivers Audio via Smart TV. I have optical out to my Krell and >50% of the time all I get is PCM 2.0! Infuriating! Tech has been out 3 times to house and they simply refuse to address what is a simple firmware fix. The settings falling out is the issue. When this occurs I simply go to ATV or Roku.

I have to say that my "Go To" player will be the ROKU Ultra my dealer gave to me so I could enjoy 4K with GOOD audio (Since LG refused to address issue). Roku outputs in DD+ and this is what Netflix streams. Apple states they support DD+, as does LG but all I get at best from LG is Dolby 5.1 and from Apple I get either PCM 5.1 (which is GREAT) or DD 5.1 - NOT nearly as dynamic as Dolby DD+ as experienced on the ROKU. I will use ATV for renting movies and for iTunes photos and such; but Roku has deployed the KISS principle with their box - Keep It Simple Stupid. DD+ is fine. Way, WAY better than 5.1as not compressed as much. If Apple addresses the issue of their "Best Available" being locked (in my case) at PCM 5.1 and updates this feature to DYNAMIC rather than STATIC and FIXED they'd offer us a better solution. It is STUPID and irritating as **** that I cannot listen to audio in my "Best Available" setting as Netflix streams ONLY in DD+ Again, I get NO SOUND so have to exit out, change settings to DD 5.1 and back to Netflix, dind the content again. Pain in the butt and absurd they oversaw this glitch. Until they fix it is Roku for me.

On a side note you may have noticed that there is GREAT support for YouTube in LG Smart TV for 4K and Dolby Digital (when it works properly - HA HA). Apple supports 1080P and PCM stereo ONLY for YouTube. Roku also fails to support Dolby for YouTube.

Cheers,

I have a 65 E6 P and no DV at 60 htz does not work. DV 30 htz works fine.

I agree the Customer Service staff at LG is largely clueless and useless. And for OLED customers like me they have a dedicated “VIP“ department. Just as useless. They promise to engage engineer and get back and never do. Never. In any case, what confuses many of us is the VIDEO reference here to Hz which is typically reserved to define audio frequency ranges, i.e. 20 Hz - 20,000 KHz. In the world of video Hz = FPS.

lynchm1975 had a good post and pointed to his 2016 LG that ostensibly supports 60 Hz. LG could not verify in my particular case. My set was manufactured late 2015 but was sold as a current model in March of 2016. My dealer verified via a factory LG rep that my EF9500 OLED does NOT support 60Hz. That said, the picture is brilliant and no complaints but WOULD be nice to not have to consistently re-set my settings. They fall out and should be remembered by the ATV device but fall out. Furthermore, I know for sure my Krell Foundation 4K board does not support 4K at 60 Hz. When designing the board the standard protocol at the time was HDMI 1:4. This HDMI format can also serve to be HDCP compliant which is all that’s required to support 4K. Obviously the problems (for me) occur with HDR at 60Hz. But again, the good news is that ATV does handily support HDR at 30Hz. :-)

Your E6 should work at 4K 60hz HDR and 30hz Dolby Vision. My 55 version works at these settings.

Visit this page simple! About 4K, HDR, and Dolby Vision on your Apple TV 4K - Apple Support

To confirm which video mode your Apple TV 4K is using, go to Settings > Video and Audio. From here, you can manually select a display format. Once in Video menu, you'll be presented scores of options. The ATV will now (post update) remember these settings upon re-start. My circuit board in my Foundation supports 4K ONLY at 30 FPS (Hz) so That is where I need to be to pull HDT 4K. Not perfect but good enough and can always change back to 1080P HDR and allow the ATV to upscale to 4K. Hard to tell the difference.

Good luck

4K HDR at 60hz works fine on my E6. DV is set at 30hz but works fine.

Yes, there is not a workaround for hardware limitations in the TV itslef.. Apple TV can only support wha ti sprovided by the TV maker. At least you were able to get affirmation from Samsung, which is more than I was able to get from LG 🙂 Often times you'll need to get your sales rep involved to contact the RSM's who generally know more than your standard level tech support rep from the TV makers. 🙂 It may be that Dolby Vision is itself not supported on frequencies > than 30Hz. But if the picture looks great which it likely does, why not just enjoy and no sweat the small stuff? All of us want to max out of course but I have this old cliche I invoke from time to time: when s good good enough, or in this case, when is great great enough?

If you enter your model # on the LG website you should be able to download a PDF manual that should provide the specs for you. In my case speaking with LG support even THEY were unable to confirm if the TV supported 30HZ or 60Hz. They don't know. Ultimately, my DEALER was able to obtain via the LG rep that the TV apparently runs at 30Hz.

I suspect your model if built late 2015 likely has HDR 10 support. You would know if you have HDR support as a banner pops up in upper right of the TV announcing "HDR OBN" then quickly fades away. I would also visit the Settings in the TV to verify you have all of the appropriate settings selected to permit "Best possible" display settings.

Good luck

Well, your receiver clearly supports 4k HDR @60Hz so you should not have any issues whatsoever unless you somehow have a faulty input or substandard or defective HDMI cable. Your cable must be able to handle at least 18GB of signal pass through.

http://us.marantz.com/us/products/pages/ProductDetails.aspx?CatId=avreceivers&Pr oductId=SR6010

Prepared for the future, the SR6010 features an advanced video section that's fully compatible with the latest HDMI 2.0a and HDCP 2.2 specifications on all 8 HDMI inputs. With 4K Ultra HD 60Hz video, 4:4:4 Pure Color sub-sampling, High Dynamic Range (HDR) and 21:9 video, 3D, and BT.2020 pass-through support on every input, the SR6010 is ready for the next generation of Blu-ray disc players, set-top boxes and other 4K Ultra HD sources. Certified by the Imaging Science Foundation, the SR6010 features a full suite of video calibration controls (for use by an ISF technician), along with ISF Day and ISF Night video modes.

I would suggest if possible that you plug the ATV directly into an HDMI input on the side of your OLED. If you get a clean picture on a known HDR 4K title with which you’re familiar, then you know you have an issue with your receiver- perhaps the input. Or it could be the cable. Which cable are you using? And I’m not sure what you mean when you say “And the Apple TV will not work with the Ultra HD turned on.” one either selects HDR or SDR so sorry, but I’m confused. Are you referring to receiver setting? If so can’t help you there. :-).

Bottom line, if you get a clean picture streaming SmartTv HDR 4k then it is likely an issue with your cable or HDMI input on your Marantz. Again, if the issue resolves after plugging directly into TV with the SAME cable then you have a bad input or possibly a defective ATV you should exchange.

I have the OLED 65EF9500 which was produced late 2015 and sold as "flagship" model until March of 2016. I purchased ATV 4K over the weekend and discovered the hard way that my preamp 4K circuit board was built out to conform to the prevailing protocol at the time - HDMI 1.4 and while fully 4K compliant, the pre-pro itself will not support 60Hz. When I change the settings in the ATV to run at 4K HDR @ 30 Hz, NO PROBLEM.

What is UNBELIEVABLE to me is that the VIP department at LG does not KNOW if the TV itself will natively support 60Hz. I can't imagine why it would NOT. If so, I would simply reconfigure my system to plug the HDMI cable directly into my TV as I already have an optical line running out of the TV to my Krell preamp. Does ANYONE know out there if these sets WILL or will NOT support 60 HZ?

All that said, the picture is stunning at HDR 30Hz and based on what I have read it is very hard to discern the difference between 30 and 60 UNLESS one is viewing sports or fast action movies OR playing video games. I believe the difference to be nominal for most people but naturally, we all want the best video we can get 🙂

I think the problem is the constant framerate and HDR/DV setting of the AppleTV. I find this decision of theirs extremely annoying. Other players would switch from non-HDR 60Hz GUI to a for instance 24Hz DV for the movie when you press play. This decision to have the AppleTV stuck at a specific setting so the TV doesnt need to switch modes while going back and forth between different types of content and menues is the real issue. I think DV BluRay players work because the BluRay disc is encoded in a 24hz so the movie works fine. When you press stop on the player the player menus feel snappy because they display at a higher framerate sacrificing HDR/DV for the menus. Having the AppleTV stuck on 24-30 frames to get DV makes the menus very frustrating to use. It's like operating an old 386 computer...

I hope they make an update to enable content aware switching.