Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Cant play music through USB iOS11

Hi Guys,


updated my iphone 7 plus to iOS11, but now I cant play music through the usb to both my car and stereo dock. The phone will charge, but music will only play through the phone. Ive tried all the usual resets, tried songs through apple music and stored songs, but to no avail. is there any way to fix this?

iPhone 7 Plus, iOS 11, null

Posted on

Reply
Question marked as Helpful

Nov 25, 2017 8:05 PM in response to xzibit_007 In response to xzibit_007

I've had this bug with previous phones. Here's the issue. You need to have at least one song stored on your phone for your car to fully recognize your phone as an audio source. So go to iTunes and download a single song to your phone. Now connect your phone to your car using USB and let the car connect to the phone. All your other audio (YouTube, Spotiy, etc) should work fine. It took me forever to figure this out.

Question marked as Helpful

Sep 27, 2017 2:39 PM in response to becky_s22 In response to becky_s22

Hi becky_s22,


Thanks for the reply, however Apple has once again failed to see the issue it has created and passed the blame elsewhere. The problem didn’t exist until ios11, so consumers shouldn’t have to be forced to go back and update firmware on many different devices because Apple has made an error they won’t acknowledge. Looking at the support pages and other forums, this seems to be a consistent issue with Apple not fixing it, which is very poor to say the least. I just cancelled my Apple Music subscription and will soon buy a Samsung, I won’t have to update everything else I own just to play my music. Sorry to be blunt but us consumers are tired of being forced to go the extra mile due to errors made by Apple.

Ios11.0.1 was no fix either, another waste of time and data!

Question marked as Helpful

Oct 10, 2017 8:19 AM in response to xzibit_007 In response to xzibit_007

I am having the same issue.. bye bye iphone.. Always been team apple but iOS 11 is absolutely useless. I'm beyond fed up, put in 3 complaints already. Phone freezing, no USB/Bluetooth in my car, no night shift, control center *****, lock screen is impossible.. Enough is enough. My battery doesn't even last for half a day now!

There’s more to the conversation

Read all replies

Sep 26, 2017 2:06 PM in response to xzibit_007 In response to xzibit_007

Hello xzibit_007!

Thanks for using the Apple Support Communities.

I see that after updating your iPhone to iOS 11, you can't play music through your car via USB and your stereo dock. It's important to make sure that you can listen to music in your car when you want, so I'm happy to help you get this issue resolved.

I suggest trying the steps in this support article: Get help connecting your iPhone, iPad, or iPod touch with your car stereo , specifically:

6. Install any firmware updates for your car stereo.

It's always good to check for updates from the car and stereo dock manufacturers when a new iOS version is released, especially since this just started after you updated to iOS 11.
Please let me know if you have any questions.
Kind Regards.

Sep 26, 2017 2:06 PM

Reply Helpful (1)
Question marked as Helpful

Sep 27, 2017 2:39 PM in response to becky_s22 In response to becky_s22

Hi becky_s22,


Thanks for the reply, however Apple has once again failed to see the issue it has created and passed the blame elsewhere. The problem didn’t exist until ios11, so consumers shouldn’t have to be forced to go back and update firmware on many different devices because Apple has made an error they won’t acknowledge. Looking at the support pages and other forums, this seems to be a consistent issue with Apple not fixing it, which is very poor to say the least. I just cancelled my Apple Music subscription and will soon buy a Samsung, I won’t have to update everything else I own just to play my music. Sorry to be blunt but us consumers are tired of being forced to go the extra mile due to errors made by Apple.

Ios11.0.1 was no fix either, another waste of time and data!

Sep 27, 2017 2:39 PM

Reply Helpful (12)
Question marked as Helpful

Oct 10, 2017 8:19 AM in response to xzibit_007 In response to xzibit_007

I am having the same issue.. bye bye iphone.. Always been team apple but iOS 11 is absolutely useless. I'm beyond fed up, put in 3 complaints already. Phone freezing, no USB/Bluetooth in my car, no night shift, control center *****, lock screen is impossible.. Enough is enough. My battery doesn't even last for half a day now!

Oct 10, 2017 8:19 AM

Reply Helpful (8)

Oct 26, 2017 8:40 PM in response to xzibit_007 In response to xzibit_007

I had the same problem but now its fixed!
I called apple and they advised me to go into iphone settings - general - reset - reset all settings - and say yes to the prompts. It doesn't delete and messages or photos, music etc. but you will have to re-pair your phone with your car and wi-fi etc.

It literally just worked for me so try that xzibit_007!


Ps. I have an Iphone 7 and using Uconnect (Jeep) sound system if that's relevant. Let me know if it works for you!

Oct 26, 2017 8:40 PM

Reply Helpful (3)

Nov 18, 2017 7:27 PM in response to xzibit_007 In response to xzibit_007

I spent over an hour on the phone with Apple trying to fix this... all they said was I needed to have an update thru my car. I called the dealership and they said that there were no updates. This has been the most frustrating situation. I play my music through my car all the time. I hope they fix this soon

Nov 18, 2017 7:27 PM

Reply Helpful (2)

Nov 19, 2017 6:26 AM in response to xzibit_007 In response to xzibit_007

Hi everyone,


I had this exact same problem with my iPhone 6s after updating to 11.1.1. When I plugged my phone through USB, My Fiat 500 would show the song playing on the radio screen, time to go and everything but I got no sound.


Then suddenly, after many tryouts during a period of about two weeks, everything went back to normal... I never got any update on the phone or, that I know of, in the car.

Nov 19, 2017 6:26 AM

Reply Helpful
Question marked as Helpful

Nov 25, 2017 8:05 PM in response to xzibit_007 In response to xzibit_007

I've had this bug with previous phones. Here's the issue. You need to have at least one song stored on your phone for your car to fully recognize your phone as an audio source. So go to iTunes and download a single song to your phone. Now connect your phone to your car using USB and let the car connect to the phone. All your other audio (YouTube, Spotiy, etc) should work fine. It took me forever to figure this out.

Nov 25, 2017 8:05 PM

Reply Helpful (17)

Nov 25, 2017 8:07 PM in response to xzibit_007 In response to xzibit_007

Did you ever find a resolution for this? I have an 8 plus on lastest version of 11 and suddenly cannot play any music in my 2013 Kia. It says it doesn’t recognize the media connection. Beyond frustrating and couldn’t be worse timing as I have an upcoming road trip. Is there a work around? I don’t have Bluetooth. I also have a bug with the Amazon app among other glitches... Apple please fix these bugs.

Nov 25, 2017 8:07 PM

Reply Helpful
User profile for user: xzibit_007

Question: Cant play music through USB iOS11