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High Sierra Killed My Hard Drive?

Yesterday I attempted to update my MacBook Pro (I believe it’s a late 2013 model) to High Sierra.


When I did, I receive and error message that said “Mac OS Could Not Be Installed On Your Computer. The operation could not be completed. (com.apple.Disk management error 0.) Quit installer to restart your computer and try again.”


When I restart my computer, I have to do so in recovery mode, go into Disk Utilities to remount my hard drive.


When I try to boot up from my HD, it does not show up. When I try to reinstall High Sierra, it puts me back into the same loop.


I can’t even get to my desktop to delete the install and try again. I’m stuck in a loop of trying to install High Sierra, not working, remounting my hard drive, trying to install High Sierra.....

Posted on Sep 26, 2017 2:58 AM

Reply
170 replies

Nov 28, 2017 3:55 PM in response to Brad Hyman

It seems not all third party external drive work with the upgrade to APFS. You need to report to Apple.


Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.


BugReporter http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account

http://developer.apple.com/programs/register/

How to attach a sysdiagnose to send Bug Report


Mac OS X Feedback (no account needed)

https://www.apple.com/feedback/macos.html


Reformat your drive from APFS to HFS+

This only works in the High Sierra Recovery Drive.

You can use Disk Utility in High Sierra Recovery Drive to erase and reformat the drive HFS+ Mac OS Extended Journaled.


  • Boot into the Recovery Drive by holding down Command R when restarting.
  • Open Disk Utility > Select Erase
  • Select format > HFS+ Mac OS Extended Journaled


If you can boot from another drive you can install Sierra if you still have the installer. If not...

Download Sierra

https://itunes.apple.com/us/app/macos-sierra/id1127487414?ls=1&mt=12

Dec 13, 2017 1:08 PM in response to Peasantmike

I had a similar problem. Nothing would fix my drive. I was scheduled to go in for a genius appointment on Saturday, but was able to finally fix myself. Previous attempts via Recovery drive, Internet Install and using Disk Utility to reformat all failed.


Instead of booting into the Recovery Drive by restarting holding down Command R, this time you are going to hold down shift option command R


  • Keep holding until you see a globe.
  • When you get to the recovery window, select Disk Utility.
  • Erase your internal drive, Macintosh HD. Format as HFS+
  • Quit Disk Utility
  • Select to Reinstall macOS.


This will reinstall the macOS that came with your Mac, or the version closest to it that is still available. For me it reinstalled Yosemite. My drive is formatted as GUID HFS+.


I skipped the log into iCloud and did no further setup.

My next step was to upgrade to High Sierra. I have a SSD drive so the install process did the conversion for me to APFS.

Now I have a working drive with a clean blank High Sierra install. I did not use migration, but setup manually.


If you want to upgrade to Sierra instead of High Sierra you can use this link to download Sierra. Sierra is no longer available to download, and unlike earlier macOS versions it will not appear in "Purchased".


https://support.apple.com/en-us/HT208202


Let me know if this works for you.

Dec 13, 2017 2:49 PM in response to brycesteiner

Just an FYI to anyone following this discussion....


  • Only format SSD drives as APFS.
  • Do NOT format your Time Machine drive as APFS. Currently Time Machine only works with HFS+.
  • Do not encrypt an external drive. There is a bug that will convert an external drive formatted as HFS+ that is encrypted to convert it to APFS.


Can you install High Sierra and not convert to APFS?

[a] If you have a completely SSD-based Mac, you will be converted to APFS when installing High Sierra. If you have a hard drive or Fusion Drive, you stay on HFS+. There's no options not to convert an SSD Mac, or to convert a HDD/Fusion Mac.


Will High Sierra be able to read/write to hard drives formatted as HFS+


[a]You will be able to read and write to both APFS and HFS+ drives with no issues.


• Boot Camp cannot currently read from or write to APFS-formatted volumes, but it is compatible with macOS High Sierra.

• Apple deprecated AFP, so volumes formatted as APFS cannot offer share points over the network with that protocol. You have to use SMB or NFS.


More Info:


Prepare for APFS in macOS High Sierra - Apple Support


Using APFS On HDDs ... And Why You Might Not Want To | Other World Computing Blog


Can APFS be used with Time Machine, Boot Camp, and File Vault? | Other World Computing Blog


Time Machine and APFS: What You Need to Know - The Mac Observer


A recent AppleInsider report states that some games have problems running on APFS.

Apr 4, 2018 2:37 AM in response to JeepRuby101

I may have made some progress on this total nightmare. This probably won't help everyone, but it's a new approach that I haven't seen written up anywhere else and it seems to have solved my problem so far.


My symptoms - total nightmare for the past two weeks, began maybe 2-3 weeks after upgrading to High Sierra:

  1. Repeated spinning wheels of death, slowdowns, freezes which all appear to be related to difficulty accessing a hard drive. It appeared that several of my disks were damaged, as it seemed like my system was stalled as if the drive was repeatedly trying to access a bad sector. In reality, one or two of my disks appears to be truly damaged but others ended up OK.
  2. The random "ejects" of external hard drives that others have reported, accompanied by error messages about the drive not being properly ejected. Interestingly, this would often occur simultaneously for two drives that were mounted in the same multi-bay enclosure. More on this in a moment.
  3. Time Machine started having problems with disk errors, spinning wheels, etc.


I tried all kinds of things -- bought two new drives, bought a new 4-bay enclosure, new cables, and nothing solved the problem. As others have noted, it seemed like disks kept failing, even new ones. At some point, I realized that every failure was on a drive that was mounted in a 2-bay or 4-bay enclosure (non-RAID, in my case; just independent disks mounted in the same enclosure). And I then went back and read this and other threads and noticed that many people who were having problems were also using enclosures.


THEORY #1: I thus came up with the theory that High Sierra has a bug that possibly appears only when two drives are mounted in the same enclosure. And, from my observations, it crapped out when both drives were being accessed at about the same time (in other words, it ran for hours just fine if only one drive was being used, but as soon as the other one came into use, the problems began).


To test, I had two drives (6TB and 2TB) mounted in the same 4-bay enclosure (2 bays were empty) that was consistently failing with eject errors. I moved one drive to a separate 2-bay enclosure, plugged into a separate USB port on the back of my iMac 5K, and kept the other drive as the sole drive within a 4-bay enclosure. Since making that change, I have gotten much much farther without errors, doing the same things I was doing previously that resulted in an "eject" or other failure. So, for the moment, having no more than one drive mounted in any multi-bay enclosure appears to have solved my problem.


I did find another post related to enclosures.


THEORY #2: I'm not sure about this one, but I came up with it a while back so I'm going to mention it here. I initially thought Time Machine was the problem, but at this point I'm not sure whether there is a separate TM bug OR if TM is crapping out because of the problem described above. However, I noticed in many postings that report TM errors under HS, people were using an encrypted TM drive (as was I when it started failing). I'm also guessing that the TM preference file gets clobbered once you start having problems with. So, when I get brave enough to try TM again, I'm going to do a full TM reset (trashing preferences) and use an unencrypted drive. In all that I've read about TM problems under HS, I haven't seen anyone try an unencrypted drive along with a TM reset.


I'll be interested in hearing if this is helpful to anyone.

Jan 31, 2018 12:41 PM in response to NuMystic

Is your HDD formatted as anything other than APFS?

DO NOT format a rotational HDD drive as APFS! Only format SSD drives as APFS.


If your data is backed up, boot into the Recovery Drive by holding down Command R at startup. Open Disk Utility and erase your internal drive. Format as HFS+. When you install High Sierra it will format a SSD drive as APFS, but will leave rotational HHD drives as HFS+.


How to tell what type drive you have...

Under the Apple in the Menu bar select “About this Mac”.

Select System Report.


Select Storage in the side bar.

Select Macintosh HD to show your internal drive.

This example show a rotational drive.

User uploaded file

This example shows a SSD drive.


User uploaded file

Feb 26, 2018 7:13 PM in response to jamesfromdunipace

...although Diane's post on page 5 did say shift-option-command-R.


According to instructions here: About macOS Recovery - Apple Support


Newer Mac computers and some older Mac computers automatically try to start up from macOS Recovery over the Internet when unable to start up from the built-in recovery system. When that happens, you see a spinning globe instead of an Apple logo during startup. To manually start up from macOS Recovery over the Internet, hold down Option-Command-R or Shift-Option-Command-R at startup.

If you still can't start up from macOS Recovery, and you have a Mac that is able to start up completely, you might be able to create an external Mac startup disk to start up from instead.

To further add to Encryptor5000's instructions to use the Terminal...

While in Recovery drive select Utilities > Terminal in the Menu bar
User uploaded file

Feb 28, 2018 7:22 AM in response to dianeoforegon

Hi Diane


I've added another screenshot below of my latest attempt. I executed the "mount" and "dd" commands just to see what they were all being used for. So you can see /dev/disk0s2 mounted on "/Volumes/Macintosh HD"


Again if I'd try to unmount disk0 it fails but if I try it again immediately it then says it is successful.


However, executing the "dd ..." command returns an "Operation not supported"


I tried doing the dsk partitioning after that but it says it can't find the disk now. Is that dues to the dd command failing? Note I didn't use sudo since it couldn't find it and I read in any case that when you boot up in recovery mode you get a root shell so no need for sudo.


Any last thoughts or isn't it a case of new SSD - ifixit.com does have an example of replacing the SSD on late 2013 MacBook Pros and looks simple enough - just slots in so not soldered - phew!


User uploaded file


Thanks

Sep 26, 2017 3:47 PM in response to JeepRuby101

I would not format as APFS at this time. Doubtful you'll get much benefit from the conversion. Wait a bit for APFS to mature then you can upgrade at a later time.


You might even consider sticking with Sierra and let High Sierra mature a bit before upgrading.


https://support.apple.com/en-us/HT204904https://support.apple.com/en-us/HT204904https://support.apple.com/en-us/HT204904

How to install macOS - Apple Support

Command (⌘)-R Install the latest macOS that was installed on your Mac, without upgrading to a later version.1
Option-Command-R Upgrade to the latest macOS that is compatible with your Mac.2
Shift-Option-Command-R
Requires macOS Sierra 10.12.4 or later
Install the macOS that came with your Mac, or the version closest to it that is still available. This combination requires macOS Sierra 10.12.4 or later.

Sep 27, 2017 3:20 PM in response to JeepRuby101

The change in file formats was huge! Did you read about the update before installing?


You need to report your experience to Apple Feedback.

https://www.apple.com/feedback/

https://www.apple.com/feedback/macos.html


Here are some helpful links:

Prepare for APFS in macOS High Sierra - Apple Support

https://support.apple.com/en-us/HT208018


macOS 10.13 High Sierra: The Ars Technica review | Ars Technica

https://arstechnica.com/gadgets/2017/09/macos-10-13-high-sierra-the-ars-technica -review/6/#h1


macOS High Sierra: Everything We Know | MacRumors

https://www.macrumors.com/roundup/macos-10-13/


Best practices for updating your Mac's OS | Carbon Copy Cloner | Bombich Software

https://bombich.com/kb/ccc5/best-practices-updating-your-macs-os


Shirt Pocket Watch - News on the March! Using SuperDuper! In High Sierra

http://www.shirt-pocket.com/blog/index.php/comments/news_on_the_march

Nov 19, 2017 5:38 PM in response to drkato

You will need to boot into the Recovery Drive and select to reformat your internal drive. This will erase everything on your drive. Upgrading to High Sierra formatted as APFS. To revert to Sierra, the drive needs to be formatted as HFS+ Mac OS Extended Journaled.


After you erase the drive you need to install Sierra on the drive. Since you had High Sierra, I'm not sure the top option (see below) will install High Sierra or Sierra. You might have to do the third option. This could put an older version than Sierra. Once you get an OS installed you can then upgrade to Sierra. Apple has pulled it from the App Store but they have provided this link to download:


Download Sierra

https://itunes.apple.com/us/app/macos-sierra/id1127487414?ls=1&mt=12


Recovery Drive has these options:

• command R to reinstall the latest macOS that was installed on your Mac, without upgrading to a later version

• option command R to upgrade to the latest macOS that is compatible with your Mac

• shift option command R to reinstall the macOS that came with your Mac, or the version closest to it that is still available

Nov 28, 2017 7:36 PM in response to Brad Hyman

Rather than convert a drive with data on it, select to install High Sierra on an empty drive. It will convert the drive to APFS. Now you can use migration or manually move over your data. Since the drive is already converted, there is no further conversion process.


I suggest you send the report to Apple using one of these options:

BugReporter
http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account

http://developer.apple.com/programs/register/


Mac OS X Feedback (no account needed)

https://www.apple.com/feedback/macos.html

High Sierra Killed My Hard Drive?

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