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High Sierra Killed My Hard Drive?

Yesterday I attempted to update my MacBook Pro (I believe it’s a late 2013 model) to High Sierra.


When I did, I receive and error message that said “Mac OS Could Not Be Installed On Your Computer. The operation could not be completed. (com.apple.Disk management error 0.) Quit installer to restart your computer and try again.”


When I restart my computer, I have to do so in recovery mode, go into Disk Utilities to remount my hard drive.


When I try to boot up from my HD, it does not show up. When I try to reinstall High Sierra, it puts me back into the same loop.


I can’t even get to my desktop to delete the install and try again. I’m stuck in a loop of trying to install High Sierra, not working, remounting my hard drive, trying to install High Sierra.....

Posted on Sep 26, 2017 2:58 AM

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170 replies

Sep 27, 2017 9:50 AM in response to JeepRuby101

It does not make sense that a software installation would do physical damage to your HDD. However, your files may or may not be still intact there. I agree with brycesteiner's post below that you need to boot from an external drive to see what the HDD's status is. That could allow you to copy your files out and proceed with the install. The external drive would have to have MacOS installed, so this is a complicated route if you don't already have that available. I've always kept a USB drive with this for such calamities. You might check with the Apple geniuses to see if they have a setup you can use.

Sep 27, 2017 2:02 PM in response to JeepRuby101

I second putnik. DO NOT convert your HDD to APFS. This can cause you to loose data. While it does not physically damage your data, it can make it unreadable or make it near impossible to recover your data.


The change over from HFS+ to APFS is quite complicated and most users do not understand these changes.


I would not recommend anyone updating to a new version of macOS without first backing up and reading about the new changes first.

Sep 27, 2017 2:54 PM in response to dianeoforegon

This is so absurd. Since when did Apple updates become so convoluted. I have an appointment on Friday.


After I unlock and mount my drive, it says everything looks good. As soon as I try to reboot from it, my drive disappears. If I restart, High Sierra attempts to install again. When that fails, I have to go back into recovery mode to unlock and mount my drive again.

Sep 30, 2017 11:08 AM in response to Reported

Did you erase your WD drive with Disk Utility before using or were you using WD formatted drive? We saw this issue a while back where the drive software was not updated for the new OS and users in a panic, deleted their data trying to fix. WD did issue an update and users that waited had their data available.


In the future always erase with Disk Utility and do not use the drive software.

Sep 30, 2017 4:58 PM in response to Reported

Well, I went out to Apple. The fix was having to use Triage to save my files on an external drive, wiping my computer, reinstalling High Sierra, then reinstalling the data.


I ended up buying a new computer, just because if I was starting fresh, it wasn't going to be on a 7 year old computer. But if you're having this problem, this is something that you can't fix. You'll need Apple.

Oct 2, 2017 2:14 AM in response to JeepRuby101

I'm having the same exact problem (diskmanagement error 0 installation loop).


Spinning 1TB-HDD, iMac 2010 (i3).


This is maddening beyond words.

Third day in a row that I'm not able to work because of this _...._


Didn't create a backup beforehand (yes, my bad...), only now created a block-based clone of the drive that's stuck in the installation loop..


Prime-ordered a new SSD that will replace my SuperDrive,

gonna clean-install HighSierra on there and hopefully have MigrationAssistant restore my data and settings off of the backup drive.


High Sierra "improved stability and reliability" my _..._, Apple.

Oct 2, 2017 4:11 PM in response to JeepRuby101

Thanks man, but I wasted more than enough time on this.. A tour to the GenuisBar would just add insult to injury.


Btw: APFS-conversion of the HDD didn't work for me, either. Converted, installed, but couldn't complete the boot up process into HighSierra, afterwards. So, no "risky-but-works" shortcut for me.


My "fix": Clean 10.13-installation on that newly installed/added SSD (..just because of this madness..) replacing the SuperDrive of my iMac. Gonna copy data as-needed from the backup that I created from the stuck-in-installation-drive.


Thanks for saving my week, AmazonPrime.

Thanks for nothing, Apple.


This upgrade experience was just horrible.


Admittedly, though, the swiftly-back-on-track-thanks-to-iCloud-and-MacAppStore experience on this newly SSD-steroid-pumped iMac has been pretty marvelous, so far.


Truly mad about how this went down, anyway.

Oct 6, 2017 9:12 PM in response to JeepRuby101

Hi JeepRuby101,

I got the same issue with you when I upgrade to High Sierra. I use macbook air mid 2013.

I thought that my SSD die. But it's not die, SSD just change to APFS format and it cannot boot from this SSD.


Now, it's solve and I saved my data, here are my solution:

1. Prepare a blank USB or external hard disk have storage >16G (the MacOS High Sierra more than 14G).

2. Prepare a external hard disk to backup your data.

3. Step to fix:

- Install MacOS High Sierra on the blank USB from internet.

- Run MacOS High Sierra from your USB and copy data to external hard disk. ---- Saved your data

- Re format your Mac SSD by Disk Utility to "Mac OS Extended (Journaled)"

- Re install MacOS Sierra to your Mac SSD and boot again. You can use your old TimeMachine backup to restore.

Now, I copying data back to my Macbook to continue working.

High Sierra Killed My Hard Drive?

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