High Sierra Killed My Hard Drive?

lol - like I said, here come the apologists. Not my fault you missed the point that people who CAN afford to buy a brand new Apple product won't when they know the company won't stand behind their product when they release something that causes destruction of hard drives. Perhaps you should refine your reading comprehension skills. There's a difference between flaunting wealth and pointing out that those who can afford it may spend their money elsewhere. I'm just enjoying watching people continue to post in this thread and prove the apologists wrong. But, by all means, keep making excuses for Apple. Doesn't do anything but make people affected by this angrier.

It appears there are hundreds of people with the same problem. Apple pushed out an update, which they do for free which is one of the reasons I like Apple.

The program checks to make sure you can upgrade.

Then you upgrade, and if you had an older model that didn't have a SSD, your hard drive died.

Has anybody seen a class action lawsuit filed for this problem? Not only are there damages to being forced to buy a new hard drive, but also the lost of data that can't be recovered.

Hi Diane

Ok I'll look at doing that once I can get the USB flash drive loaded (intended using mybpartners MacBook to do this but she's forgotten her Apple Login details and hasn't used it for a long time so waiting on her account reset/activation!! Never simple!!

When you say move things over manually - will thisnsimply be a copy of the directory structure on the Time Capsule? I've always done it though time machine so not looked at how to do it any other way

You can reset the password using the Recovery Drive.

If the user account is associated with an Apple ID, and you know that account password, the Apple ID can be used to reset your user account password.

Otherwise, boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.

When the OS X Utilities screen appears, select Utilities ▹ Terminal from the menu bar.

In the Terminal window, type this:

resetpassword

That's one word with no spaces. Then press return. A Reset Password window opens.

• Select your boot volume if not already selected.
• Select your username from the menu labeled Select the user account if not already selected.
• Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
• Select  ▹ Restart from the menu bar.

You should now be able to log in with the new password, but you won't be able to unlock the Keychain. If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it. You’ll need to reset your keychain in the preferences of the Keychain Access application.

Moving your data over from Time Machine.

If you can see the Backups.backupdb folder on your Time Capsule, you can drill down to find your User's folder. Drag contents of Desktop, Documents, Movies, Music, Pictures to the correct folders on your Mac. You can drag over many apps but some like Adobe and Microsoft will need installers. It's best to try starting with a clean User's Library since this is where most problems are located. Some folders in User's Library/Application Support can be brought over like Chrome, Firefox with browser files.

If you can't see the Backups.backupdb folder, then see these links

How to selectively migrate files from Time Machine:

How to Move Your User Data to a New Mac without Time Machine

Last time I posted that on here, the comment got removed and I got a warning from Apple for violating their terms of service, although they wouldn't tell me WHAT exactly I violated.

The simple fact is that Apple designed an update that corrupts drives. It's just the way it is. I'd like for them to pay me back the $230 bucks for a new drive I had to buy and the hours to load what I could salvage from previous backups, iPhone photos, etc back in.

Thanks for sharing your experience. Yes somethings definitely going on there, and although I'm a software engineer, I don't really get involved with the lower level side of things and firmware updates etc so I don't have much experience in that area. I would like to find out what the firmware updates were and how, if possible, I can force the old SSD back to some factory setting state. We shall see....

I had hoped on my second visit to the Genius Bar that they would have looked into things at a lower level but they run their standard diagnostic tests and so that didn't reveal any extra information except a big red FAIL on the screen when testing the SSD - ok, tell me what it failed on!!

cheers

Jim

I also just had this problem, except it’s not going to cost me $191, it’s going to cost me $575 (before tax). This is really absurd and a terrible way to treat your customers.

It also destroyed the graphics card on my fiancé’s iMac.

Hi, I tried to reply to you back in March but it wouldn't let me log in?? Anyway, all I was going to say was to read over the posts from the original problem being highlighted and see if there's anything discussed which represents your situation (apologies if you have already done so) and try any suggested solutions - unfortunately none of them worked for me and I had to buy a new SSD :-(

Jim

You may have this problem, but the vast majority of users aren't using any kind of enclosure, mount, or tray. We have one SSD in our computer. That's it. And High Sierra destroyed our hard drives on installation. We don't even get spinning wheels or anything else, just complete black screen and failure to access the drive in any way, shape, or form until we have to replace it. I think I may start a FB page for this issue so we can discuss freely.

Good idea for the Facebook page! There are too many of us for whom our SSDs have been rendered unusable due to the High Sierra 'upgrade' - let us know the Facebook page details please if you set one up

RE: Time Machine not working as expected. I found that the 10.13.4 update fixed Time Machine backup for me. I'm not using encrypted.

If you still have issues, If you can start with a new drive or erase your old drive.

Deleting the ............inProgress can often help if it gets corrupted.