Level 1

60 points

High Sierra Killed My Hard Drive?

Yesterday I attempted to update my MacBook Pro (I believe it’s a late 2013 model) to High Sierra.

When I did, I receive and error message that said “Mac OS Could Not Be Installed On Your Computer. The operation could not be completed. (com.apple.Disk management error 0.) Quit installer to restart your computer and try again.”

When I restart my computer, I have to do so in recovery mode, go into Disk Utilities to remount my hard drive.

When I try to boot up from my HD, it does not show up. When I try to reinstall High Sierra, it puts me back into the same loop.

I can’t even get to my desktop to delete the install and try again. I’m stuck in a loop of trying to install High Sierra, not working, remounting my hard drive, trying to install High Sierra.....

Posted on Sep 26, 2017 2:58 AM

Top-ranking reply

dianeoforegon

Level 5

7,325 points

Posted on Dec 13, 2017 1:08 PM

I had a similar problem. Nothing would fix my drive. I was scheduled to go in for a genius appointment on Saturday, but was able to finally fix myself. Previous attempts via Recovery drive, Internet Install and using Disk Utility to reformat all failed.

Instead of booting into the Recovery Drive by restarting holding down Command R, this time you are going to hold down shift option command R

Keep holding until you see a globe.
When you get to the recovery window, select Disk Utility.
Erase your internal drive, Macintosh HD. Format as HFS+
Quit Disk Utility
Select to Reinstall macOS.

This will reinstall the macOS that came with your Mac, or the version closest to it that is still available. For me it reinstalled Yosemite. My drive is formatted as GUID HFS+.

I skipped the log into iCloud and did no further setup.

My next step was to upgrade to High Sierra. I have a SSD drive so the install process did the conversion for me to APFS.

Now I have a working drive with a clean blank High Sierra install. I did not use migration, but setup manually.

If you want to upgrade to Sierra instead of High Sierra you can use this link to download Sierra. Sierra is no longer available to download, and unlike earlier macOS versions it will not appear in "Purchased".

https://support.apple.com/en-us/HT208202

Let me know if this works for you.

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170 replies

JeepRuby101 Author

Level 1

60 points

Sep 27, 2017 1:48 AM in response to brycesteiner

Did either of you lose everything?

JeepRuby101 Author

Level 1

60 points

Sep 27, 2017 6:06 AM in response to putnik

Mine is actually a late 2012.

putnik

Level 4

1,185 points

Sep 27, 2017 6:08 AM in response to JeepRuby101

If it is an HDD, it will not install APFS during the install.

NorgeMac

Level 1

4 points

Oct 13, 2017 2:29 AM in response to JeepRuby101

Very bad APPLE - my MacBook Pro with SSD died with High Sierra 😟

Laris

Level 1

14 points

Oct 13, 2017 11:13 AM in response to NorgeMac

Sorry man! High sierra don't se my internal WD hdd 500GB. Can't mount, can't erase, can't format!
Cool !

Oct 13, 2017 11:18 AM in response to NorgeMac

Just because it won't boot doesn't mean the drive is dead. Try booting from Recovery Drive as I describe below for Laris.

Nov 21, 2017 10:57 AM in response to drkato

Glad I was able to help.

Makkouri

Level 1

4 points

Nov 27, 2017 10:59 AM in response to JeepRuby101

I’m in the same boat. Not only did I lose all my data and files, but also the Genius Bar said I needed to get my hard drive replaced. And all this before a major deadline!

Dec 13, 2017 6:34 PM in response to dianeoforegon

I did try that recovery and still unable to download older OS. Not sure if I should bite the bullet at this point and try another SSD.

ArbyNZ

Level 1

9 points

Dec 14, 2017 11:49 AM in response to snyred

I too have had to have a new Hard Drive, HS corrupted the original one, I am NOT a happy bunny!!😠

Dec 22, 2017 8:07 AM in response to JeepRuby101

Any solution found for this issue ?

Reported

Level 1

8 points

Dec 26, 2017 7:40 PM in response to Mac_slide

Ghetto

Sent from my iPhone

Mac_slide

Level 3

623 points

Dec 27, 2017 7:27 AM in response to Reported

I figured your dwelling properly then.

Dec 27, 2017 11:18 AM in response to dianeoforegon

I used Diskmaker X, what I believe is the whole OS instal, it was nearly 6GB file, I will consider the backup/ clone way you mention.

Dec 30, 2017 6:06 AM in response to JeepRuby101

Yes, I have lost everything.

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High Sierra Killed My Hard Drive?