Facetime Active Call window can't be moved

I quite agree, but not only "in a professional capacity". The banner is in the way even when trying to look something up on the internet and trying to make a new tab in Safari via the plus + tab. Especially with smaller screens (<15 inch) this change is a huge hinderance.

But trying to search for the issue here on the discussions, doesn't seem to yield many results. I had expected an outcry. But seeing this, I would not hold my breath about it changing.

PS. I'd reported it too, for what it's worth.

I contacted tech support and they said the box should still be moveable. Maybe they misunderstood which box I was referring to. It's driving me nuts - I like being able to make and take calls on my MacBook, but when I do I am often multi-tasking and where that active phone call info box shows up in the upper right corner of my screen it is blocking access to tabs in Safari. Apple told me to boot in Safe Mode and see if the problem is there. So I did and the box still could not be moved. Then the advice was to reinstall the OS which I just did and still, the box does not move. Even if right clicking the FaceTime icon and choosing to Hide it would work that would be great, but you can't even hide it. I want to be able to make calls on MacBook, but do not want to have the call box in a fixed spot all the time while on a call.

Hi,

The FaceTime .plist is in ~/Library/Preferences

It can be opened in both TextEdit and Xcode (Xcode is free from Apple)

The Xcode version is easier to read.

I have compared the on in Sierra and the one in High Sierra.

Both list the last window position of the Video chat window but not the Audio Chat one (even when you create an new Audio chat with your iPhone.

Both the .plists seem to be the same accept for the Video Window which I do have set differently on each computer.

Some .plists are also in ~/Library/Containers/com.apple.AppName/Data/Library/Preferences

Most of these are Aliases pointing to the originals in ~/Library/Preferences

No are no loose ones in the com.apple.facetime folder

Some are in com.apple.soagent that helps the Messages and the FaceTime app.

The ones in here don't throw any light on the FaceTime issue.

Ergo the comment from the Apple person would seem on the face of it to be true but something is obviously holding it in place.

I am at a loss at the moment to think what that might be.

9:56 pm Tuesday; November 14, 2017

something is obviously holding it in place.

I am at a loss at the moment to think what that might be.

In High Sierra, the behavior has changed and now it's a "proper notification banner".

Notification banners can't be moved.

Hi,

Most odd.

I set Mail on my High Sierra computer to have No Banners or Alerts and then started up Mail. (I normally read Mail on my Sierra computer at the moment)

It showed no Banners or Alerts

I then double checked calling from my iPhone to my Apple ID

The sound was heard on my iPad but not the Sierra or High Sierra versions as the app was not on.

It caused the Dock icon to display number badges but no accept button.

I turned the App On on both my Sierra and High Sierra computers.

This time I got the Banner on the Sierra version and could answer there.

I could not answer on my High sierra version because I now seem the same response you are talking about.

The only thing I have changed in between time is I did an update that I cannot talk about due to an NDA.

8:04 pm Sunday; November 19, 2017

Hi,

Ignoring your tirades in the follow up to this I will say I will continue to work towards fully understanding the issue.

If you are not longer interested in following up the debate or trying out ideas then you can Unsubscribe from the Thread.

If the window for the Audio Chat of FaceTime has been turned into a Notification Banner then it would seem to me to make sense and check out other possibles that might also be effected by this.

I noted your earlier post of the 14th

I have also made a remote session with Apple Care (Apple Case 100346658858) and presented the issue.

I was told it is not a bug, but a "modification" and because they have a lot of complains it might be changed back...

There is no specific page for FaceTime Feedback so this link will have to do Product Feedback - Apple for those wishing to Report it as a problem.

Testing would have shown the locked-in-place "Banner" blocking the screen so I doubt the quote myself - in so much as the person may not have had all the facts rather then you misquoting them.

9:06 pm Wednesday; November 22, 2017

FYI, my bug report was closed yesterday as a Duplicate. Unfortunately, since the bug database is not public I do not have access to the original bug and no way of tracking it.

This only tells me two things, that there was at least another person who filed this as a bug and that it's still open.

Let's hope they eventually acknowledge it as one and fix it.

After I read your post I tried it again. Turns out that option/clicking the notification icon in the top right corner of your screen only works if the call is incoming. If you place an outgoing call it doesn't work. Go figure...

Hi,

Apple, in terms of Engineers and application writers don't read these posts.

The Hosts (moderators) who are paid for by Apple only read them to see that they don't break the Terms of Use for users to post on the pages.

The Community Specialists only reply to Posts that might not have had an answer before "falling Off the first page" in a forum.

There is the Feedback page or the Bug Report page if you have a developer account.

8:11 pm Thursday; January 11, 2018

Hi,

There is the Feedback page or the Bug Report page if you have a developer account

8:15 pm Tuesday; April 3, 2018

I run into the same problem.

Can't Hide (command + H) or move the FaceTime window during a call.

Very annoying as it blocks an important area of windows behind it. For example when using Safari.

You assume, you think, you believe [...]

Something is broken, Apple has to fix it

Speak for yourself 😉

Open a complaint

I did, long ago with 10.13.0 and did get an answer, which I conveyed here.

Hope has long left this forum.

But it should tell any reader to submit an Enhancement Request, as opposed to a Bug Report.

im downgrade to sierra ! this issue is very annoying.