Installation Failed! High Sierra.

Hello everyone,


Today I tried updating my macbook pro (13 inch, mid 2012) to High Sierra. But the installation failed.

I get the following message.

"An error occurred while verifying firmware"

User uploaded file


I tried downloading a fresh copy & retry the installation but still the same error message pops up.

My hard disk is Samsung EVO 850 500GB SSD.


Thanks in advance.

MacBook Pro (13-inch Mid 2012), macOS Sierra (10.12.6), Mid 2012, 16 GB RAM, 500 GB SSD

Posted on Sep 26, 2017 5:16 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2017 11:47 AM

My hard disk is Samsung EVO 850 500GB SSD.


That's the reason.


You can see for yourself: "An error occurred while verifying firmware". Apple does not develop firmware for devices they do not incorporate in the products they sell, and they do not consider internal a storage user-replaceable option. In other words you're on your own. Samsung "EVO" SSDs are notorious for that problem and others. It will fail soon enough anyway.


Either replace it with a SSD known to work with macOS, or a conventional hard disk drive. If you want to continue using the Samsung SSD, then restore your Mac from a Time Machine backup and do not upgrade.

72 replies

Oct 13, 2017 2:06 PM in response to spfparker

Ok just got MBP back from Apple - they have replaced SSD (upgraded it to 256) Logic board and oddly the screen - which was beginning to delaminate (?). Total cost £1051 - but four days within warranty 🙂. The tech guy said that the apple branded ssd installed originally was incorrect type.. So that could be where everyones problems lies.


Just reinstalling from backup so fingers crossed its all ok now.

Sep 26, 2017 11:53 AM in response to medrep

medrep wrote:


Did PRAM and SMC reset, still can't install. Can't verify firmware.


Early 2011 MacBook Pro 13" with i7.


SMC version 1.68f99

Boot Rom Version MBP81.0047.B3A


MacBook Pro 8,1

A1278

MC724LL/A

I have the same as you, however it did swap out the HDD

for an SSD about 2 years ago and there was no issue installing.

FWIW, it is a Sandisk Ultra II 480 GB.


I know that isn't much help, but I am thinking that it should install

and there should be some hope.


However, there is a seemingly odd mix of machines with this issue

although it seems more common with MacBook Pros, with no particular

model or configuration happening more than another.

Sep 28, 2017 4:26 AM in response to Santhosh Kumar Krishnan

I have the same problem and have tried most of the 'fixes' folks have listed on here and various other forums. Have just got off the phone from apple - and spoke to three different people over a period of two hours Diagnostics have now been taken and sent to them for their engineers to look at. They said they would call me be back within the next four working days...

Oct 3, 2017 6:30 AM in response to Santhosh Kumar Krishnan

Right. But, if you revisit my earlier posts, you’ll see that when looking at the original startup disk AFTER the failed attempt, you’ll see a APFS volume with other partitions. When restarted, all you’ll see is a flashing folder with a question mark (?).


I’m in the process of backing up all the contents of the drive before doing anything else.


I think (and someone here correct me if I’m wrong) the bottom line question everyone has is this:


Is there a way to simply and effectively re-install or re-initiate the installation (I.e., another attempt) of High Sierra that will retain all user apps, files and data (non-destructive) and getting them to a nice updated system or a similar way to revert back to previous “Sierra” without consequence of losing their data?


To my mind, Apple could go a long way in alleviating any concerns by offering a fool proof installer process whereby any faild, incomplete or interrupted installs are logged and upon restart the user is greeted with a number of options:


- restart, reattempt, fix and continue the installation process of the latest version of the OS (mom-destructive update of current user-state retaining all files, apps, data etc.)


- revert back to the previous version and user-state of the machine


- erase/wiper and install latest version of OS


- erase/wipe and install previous version of OS

Oct 3, 2017 6:36 AM in response to Ed M.

possible i do not understand what happens to your system but in my case,

the install fails at same point but when i reboot i was still with the same Sierra (not high) system with all my previous data and applications, hope you did not loose something? but i almost sure that journaling is activated on my disk. (can not check it now)

Damien

Oct 8, 2017 12:25 PM in response to Ed M.

Alright, well here’s the update...


Still no go. I’m still getting “invalid fsroot tree” error running Disk Utility after another attempt at a re-install of High Sierra


By the way, I was able to successfully install High Sierra on an external SSD.


I had an extra 250GB SSD and I made three partitions:


  • a bootable High Sierra Installer
  • a full bootable Sierra drive
  • a full bootable High Sierra drive


I was able to accomplish this via another Mac over Thunderbolt using an external OWC Thunderbolt Dock.


I started the Mac while holding down the “option” key and selected the High Sierra installer partition and ran the installer and selected the blank partition. HS Installer perfectly.


I can use it to boot up into any Mac over USB, FireWire, or Thunderbolt


But Disk Utility still cannot repair the internal Evo SSD. It even let me try installing HS on that drive again but when it rebooted it ended up booting into the Sierra partition.


All the data: music, photos, files etc. still exist though I made a copy of that entire corrupted SSD to another SSD with all the data intact just in case.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Installation Failed! High Sierra.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.