Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 8 not backing up to iCloud when charging on wireless charger.

iPhone 8, in Apple silicone case does not back-up to iCloud when charging on Belkin Boost-Up wireless charger purchased from Apple.
If i plug the phone into wall charger, and leave it in the same location, iCloud backup works fine.
Manual backup works fine.
Strong Wi-Fi in area from modern router.
Dialog on iCloud Backup screens says "Automatically back up .....when this iPhone is plugged in, locked, and connected to Wi-Fi."
So Auto backups will NOT be done when not plugged in, and wireless charging is used.
I would at least like the option.

iPhone 8, iOS 11

Posted on Sep 26, 2017 5:19 AM

Reply
Question marked as Best reply

Posted on Oct 5, 2017 2:56 AM

The issue persists.

AND

I noticed in

Settings/AppleID, iCloud, iTunes..... when I select my phone from the list of my iCloud devices, the dialog under iCloud Backup On>

Says "Last iCloud backup: Never"

BUT

Settings/AppleID, iCloud, iTunes...../iCloud/iCloud backup
The dialog says
"Last successful back: 10/2/17 at 5:14 AM"

So the settings dialogs don't even agree.

And
My iPad, in the same settings dialogs, reports that the iPhone has never backed up.

BTW the iPad backs up automatically and reports that on both devices.
This is a software issue that Apple will surely resolve in a future update.

10 replies
Question marked as Best reply

Oct 5, 2017 2:56 AM in response to NAVARRO360

The issue persists.

AND

I noticed in

Settings/AppleID, iCloud, iTunes..... when I select my phone from the list of my iCloud devices, the dialog under iCloud Backup On>

Says "Last iCloud backup: Never"

BUT

Settings/AppleID, iCloud, iTunes...../iCloud/iCloud backup
The dialog says
"Last successful back: 10/2/17 at 5:14 AM"

So the settings dialogs don't even agree.

And
My iPad, in the same settings dialogs, reports that the iPhone has never backed up.

BTW the iPad backs up automatically and reports that on both devices.
This is a software issue that Apple will surely resolve in a future update.

iPhone 8 not backing up to iCloud when charging on wireless charger.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.