External monitor problem iMac 2017 High Sierra.

I try to connect a Samsung external monitor to my new 2017 iMac, but the monitor isn´t being recognized. I used the same monitor with my 2012 Mac mini and it all worked fine (even with two monitors).


I use a new USB – C 3.1 to DVI adaptor, but my iMac isn´t recognizing my Samsung monitor.


I have just updated to Mac OS High Sierra and it still doesn´t work (it didn`t work with Mac OS Sierra either).


And yes, I have opened up system preferences and Displays. Using my Mac mini, the Samsung display showed up in preferences.


Searching the net, it seem to be a problem for many people, but I cannot find a solution.


Any suggestions?


Thank you.


Jesper

iMac, macOS High Sierra (10.13), null

Posted on Sep 26, 2017 6:28 AM

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Question marked as Top-ranking reply

Posted on Nov 20, 2017 5:31 PM

Hi RashDK,


You should be able to resolve the issue by just updating your DisplayLink driver. All external video adaptors (usb2hdmi/usb2vga/etc..) share the same driver.


They have an updated driver for High Sierra which fixed the same issue I had as the others in this thread.


Display Link Driver: http://www.displaylink.com/downloads/macos


Hope this helps. 🙂

235 replies

Oct 14, 2017 12:27 PM in response to Redchicken43

I have to agree. A new monitor will not help this issue. This is clearly something Apple has to work out. I have one of the latest model MacBooks and a 2 new monitors, so buying a new monitor is not going to change anything. There is something that will get fixed. Use a Time Machine back up. I went back to Sierra and everything is working as expected! Don’t waist any money untill this issue is resolved.

Oct 22, 2017 2:30 PM in response to RaskDK

Hey everyone,


I had the same issue, after upgrading to High Sierra my external monitors would only show the mouse and otherwise just be black. I use a wavlink usb3.0 docking station to hook up my monitors and external keyboard and everything. After spending a stupid amount of time looking through this and other forums and not being able to reset the SMC, I realized there was a really easy solution. UPDATE YOUR DISPLAY DRIVERS AFTER YOU'VE UPDATED TO HIGH SIERRA.


if you use a DisplayLink system: http://www.displaylink.com/downloads/file?id=1033

otherwise try downloading the newest driver for whatever external display you are using.


Hope this helps, otherwise, good luck!

Nov 3, 2017 6:20 AM in response to Jhankin541

Apparently, the last update (10.13.1) worked for me. I have my 2nd display plug via the HDMI to minidisplay port, and it's stable. I just notice that when the screen saver switches to another photo, it takes 1-2 sec to adapt.

I addressed that issue to my computer technician and he made me buying a new connector able to support HD and 4K (StarTechcom MDP2HD4KSW). Apparently, the old Apple connector I had was not able to do the job. So, this could help as well.

Hope it helps

Best

Eric

Nov 21, 2017 7:56 AM in response to systmx99

It works!


NOTE: I was using two thunderbold outputs...and when I did that one of them didn't work, and had the same characteristics as describes above. I moved the non-working on to a USB output...and behold I have all my screens...so it seems that if I'm using a different "type" of port for each of my three externals, I work.


Yay! (ish)...just FYI for anyone else maybe experiencing the same.


Thanks all for the help.

Oct 14, 2017 9:28 AM in response to RaskDK

If you run Time Machine backups just go back the point before installing High Sierra. Until apple admit/fix the problem then I see little point in upgrading. That's the only thing that worked for me done everything SMC etc.. and a fresh reinstall of High Sierra, none of which made any difference!!! Certainly would not spend any more money for something that appears to be Apple's fault.

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External monitor problem iMac 2017 High Sierra.

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