External monitor problem iMac 2017 High Sierra.

I try to connect a Samsung external monitor to my new 2017 iMac, but the monitor isn´t being recognized. I used the same monitor with my 2012 Mac mini and it all worked fine (even with two monitors).


I use a new USB – C 3.1 to DVI adaptor, but my iMac isn´t recognizing my Samsung monitor.


I have just updated to Mac OS High Sierra and it still doesn´t work (it didn`t work with Mac OS Sierra either).


And yes, I have opened up system preferences and Displays. Using my Mac mini, the Samsung display showed up in preferences.


Searching the net, it seem to be a problem for many people, but I cannot find a solution.


Any suggestions?


Thank you.


Jesper

iMac, macOS High Sierra (10.13), null

Posted on Sep 26, 2017 6:28 AM

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Question marked as Top-ranking reply

Posted on Nov 20, 2017 5:31 PM

Hi RashDK,


You should be able to resolve the issue by just updating your DisplayLink driver. All external video adaptors (usb2hdmi/usb2vga/etc..) share the same driver.


They have an updated driver for High Sierra which fixed the same issue I had as the others in this thread.


Display Link Driver: http://www.displaylink.com/downloads/macos


Hope this helps. 🙂

235 replies

Nov 9, 2017 7:49 PM in response to RaskDK

My Samsung U28E510 is still recognized but is out of whack. The mouse cursor is in a different position than the system thinks it is as if the resolution scaling is messed up... The cursor only shows up in a box that takes up about 80% of the screen, and won't go past that. If I close the lid on my MB Pro and then figure out how to correct for the messed up positioning of the mouse, if I then manage to click on a scaled resolution change, it works, but if I open the lid, things get out whack again.

Jan 11, 2018 5:16 PM in response to yousseffromcolumbus

Appreciate your reply yousseff - thank you.


I tried the Display Installer 4.1.11 that you suggested. Unfortunately - still no go.

From what I have read, it seems as though many people are experiencing this 'Thunderbolt connection problem' - since the installation of Mac OS High Sierra. I hope that Apple techs. are working on a fix for this problem ?

Funny thing is - If I detach the Thunderbolt adapter & then plug the HDMI cable (to my television) directly into my Mac's HDMI port, the signal is transferred to my television successfully ! Therefore, I'm thinking of purchasing a good quality HDMI 'powered' splitter to enable my computer monitor & television to work together again.


Thanks again for your help

Jan 23, 2018 8:06 AM in response to agilek

Sure - here's the one I purchased. I ordered it on Saturday and arrived on Monday. RatsSmart Mini Displayport to HDMI 6 FT Thunderbolt to HDMI Adapter, it was $6.99 new on Ebay. I like how this one single cord as opposed to having a adapter connected to your HDMI cable. Again though my Apple adapter I have been using for 6-7 years so it was time.

Mini Displayport to HDMI 6 FT Thunderbolt to HDMI Adapter for Apple Macbook | eBay

ALSO - my bad my MBP 2011 has a Thunderbolt port not a DVI port that was a mistake on my earlier post.

I would also make sure you have checked all the suggestions in this post before ordering a new cable, especially resetting the system management controller.

  1. Shut down the Mac and connect it to your MagSafe adapter and a wall outlet as usual.
  2. Hold down the Shift+Control+Option+Power button at the same time for a few seconds.
  3. Release all keys at the same time, then boot the Mac as usual.


Good luck,

JB

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External monitor problem iMac 2017 High Sierra.

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