iMac High Sierra Upgrade - USB Keyboard not recognized

I updated my Late 2013 27" iMac to High Sierra (from Sierra) last night. When the install finished, My Apple USB wired keyboard (with number pad) didn't appear to be recognized. I tried unplugging the device and plugging it into a different USB port with no success. The keyboard had been working just fine under Sierra. I rebooted the machine with the same results. The keyboard does work on another iMac of the same vintage (but running Sierra). Can anyone point me to a fix for this situation? I have no other devices plugged into the USB ports. My Bluetooth Magic Mouse works fine, but I prefer the wired keyboard with the number pad.

iMac (27-inch, Late 2013), OS X El Capitan (10.11.1)

Posted on Sep 26, 2017 7:32 AM

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Posted on Oct 2, 2017 10:32 AM

None of that VRAM or other stuff worked for me.


Here's what fixed my problem:


I repaired disk permissions through the startup disk utility at boot. I rebooted and held down Command+R to get into the menu. Then in the disk utility, I chose the disk repair option.


My Apple USB extended keyboard with numeric keypad is working. Thank goodness.

53 replies

Sep 27, 2017 3:10 PM in response to Scott Watters1

Hello Scott Watters1,

Thank you for using Apple Support Communities. It's my understanding that after upgrading to macOS High Sierra, your USB keyboard is no longer recognized by your iMac. You've done a great job trying to get this resolved. I'm happy to help.

First, try to reset the System Management Controller (SMC). Use the information and steps in the link below:
Reset the System Management Controller (SMC) on your Mac

If the issue persists, try resetting NVRAM using the following link:
How to reset NVRAM on your Mac

If the behavior continues, please let us know if other USB devices or keyboards work when connected to your Mac.

Have a great day!

Oct 7, 2017 7:36 PM in response to Scott Watters1

After updating my own 27" late 13 model desktop, my USB apple keyboard no longer works either. I've tried resetting SMC, NVRAM, Disk Utility (first aid) and nothing works. The keyboard, when plugged into USB does show up when I look at System Information: USB. It just doesn't work at all. It started off by the space bar not working right after the "upgrade" to High Sierra then died altogether.

Jan 9, 2018 1:30 PM in response to Scott Watters1

After upgrading my Mac (3.06 GHz processor, Late 2009) to OS High Sierra Version 10.13.2. At first the unit didn’t recognize my keyboard. I unplugged the USB and reinstalled it and it began working again. However all the keyboard shortcuts no longer work. I also noticed my OS X mail not working and wouldn’t accept my password. After puttering around without any changes, my outgoing mail started working but not the incoming mail still hangs without receiving mail. I also have items now in my startup that were not there before.

I am so used to using my keyboard shortcuts, I’ll try to cut, paste, copy and undo but now my documents receive, ≈, √, ç and Ω. Very irritating because I am constantly back and forth between Mac’s.

Can't wait to see what else is not functioning correctly....Yippy-ki-A

Jan 10, 2018 9:41 AM in response to Scott Watters1

Hey Scott - many thanks for that. As others have said, resetting SMC and VRAM was a complete waste of time for me too. However, I picked up on your suggestion of connecting the "dead" (from High Sierra's point of view) keyboard to a Windows machine. I tried this and it worked perfectly. Thanks *VERY* much for that. When I first plugged the keyboard in, Windows seemed to recognise that the keyboard was screwed, and I got garbage as I typed. But the more I typed, the better things got until it was fixed. Then I unplugged, reconnected to the Mac and - perfect! So, Windows PC's do have their uses after all! But seriously Apple - what are you guys playing at?

Apr 9, 2018 7:39 PM in response to Scott Watters1

I just updated my system before reading about it, and the same thing happened to me. I talked to them in chat and didn't resolve anything. Basically the only way to revert back is to erase your entire system.......who wants to do that?
I hooked up a windows keyboard and it works fine. I hooked up my wired keyboard to a windows computer and it works fine. But for some reason when the apple keyboard is hooked up to the apple laptop it doesn't work................ They told me my only other option was to go into the store, but being as it's the end of semester and I have the end of year rush of assignments that isn't going to be helpful. I wish they had an easier way to revert back to the previous OS. Or another way to back up the computer to the cloud..

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iMac High Sierra Upgrade - USB Keyboard not recognized

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