Exchange mail not incoming in Mail

Have you tested since updating toHigh Sierra 10.13.1?

macOS High Sierra 10.13.1 update

High Sierra 10.13.1 appears to consist of additional bug fixes. Apple lists these as including:

• Bluetooth becoming unavailable during Apple Pay transactions;
• Improvements in Mail synchronisation with Microsoft Exchange servers;
• A problem in which Spotlight refuses keyboard input;
• Unreliable SMB printing.

Let's see if anyone that is still having this issue wants to try a test.

If you have more than one Inbox in Apple Mail, let's call them Exchange and Gmail. Make sure you are on the Gmail inbox and quit Mail. Restart Apple Mail and then move to the Exchange account by clicking on to the Exchange inbox. Boom, your email gets pulled in. It only works this way.

Let me know if this works for anyone.

Hey up there, if you are listening, wake UP!!

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

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When you delete the account in System Preferences > Internet Accounts, you need to verify in your User's Library/Mail/V5 folder that the alphanumeric folder that contains your Exchange account was actually removed.

Also in the User's Library, delete com.apple.mail folder in Containers.

Log out/in or Restart

Go to System Preferences > Internet Accounts and add the Exchange account back.

Does it work now?

Your crash log indicates a problem with a folder. Usually deleting the account and adding back fixes this error:

EWS store doesn't have a folder ID

Did you delete the account in System Preferences > Internet Accounts? Not just uncheck...delete.

Do you have subfolders under the Inbox?

The Inbox syncs more frequently than any other and should be kept as clean as possible. (this is the number one cause of problems with sync). Do NOT make subfolders under the Inbox.

I suggest you test your account in a new User to verify the account works.

CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.

Switch to the New User by logging out under the Apple in the Menu Bar.

Log into the new User.

You can skip logging in with an Apple ID. Hit continue then skip.

Only Apple apps will be in the Dock.

Open System Preferences

Add your Exchange account.

Open Mail

Does your Exchange account work correctly?

If no, then the problem is in your User's folder.

Just to wade into this one... I'm having pretty much the exact same issue. I'm working with Apple to try to resolve. I think it's a bug in the Mail program. The sub-folder suggestion is the only thing I haven't tried. I do have two sub-folders on that account. Vince - do you have subfolders?

I did delete sub folders and no change. My only solution right now is to delete the Exchange account and use webmail for that account. I am deep into working with Apple on figuring it out (log files, the works). Hopefully soon.

Hi Vince,

I have exactly the same problem--Apple Mail does not work with High Sierra and Exchange Server anymore. I spent an hour on the phone with Apple Support today and finally, after the (very nice) support person was stumped she spoke with her supervisor who told her that "Oh, yes, it is a 'Microsoft problem' and that I should call them." Hello??? It works fine on Sierra, so I have reverted back until Apple gets its act together on this one. Time for a new general update to High Sierra that works with Exchange Server like Sierra did. What kind of a lame excuse is it that "it is Microsoft's problem" when the prior version of your OS worked fine, but the new one doesn't...Geeeeezzz!

Hi, my client has the same situation, Mail.app on High Sierra and Exchange account. I think to remove and add the account again won't work. Obviously, the problem is security on High Sierra in Mail.app. So we have to wait to than Apple fix this problem. Please let me know if You find another solution but without third party app. Thanks.

Regards Jerelik

Mail and Exchange had been working for me on High Sierra, but today I started having an intermittent problem with incoming emails not coming through. The Activity Window shows that it's stuck on "Checking for Mail". Shutting down and restarting Mail causes all the backed-up income mail to come in, and then mail works for a little while before the problem recurs again.

This behavior is typical to what a number of us have experienced. When it really goes south, a sent email from the account in question will crash the Mail app and the only way to get it back is to remove the account from the System Preferences. No fix in sight yet.