Exchange mail not incoming in Mail

When you delete the account in System Preferences > Internet Accounts, you need to verify in your User's Library/Mail/V5 folder that the alphanumeric folder that contains your Exchange account was actually removed.

Also in the User's Library, delete com.apple.mail folder in Containers.

Log out/in or Restart

Go to System Preferences > Internet Accounts and add the Exchange account back.

Does it work now?

Your crash log indicates a problem with a folder. Usually deleting the account and adding back fixes this error:

EWS store doesn't have a folder ID

Did you delete the account in System Preferences > Internet Accounts? Not just uncheck...delete.

Do you have subfolders under the Inbox?

The Inbox syncs more frequently than any other and should be kept as clean as possible. (this is the number one cause of problems with sync). Do NOT make subfolders under the Inbox.

I suggest you test your account in a new User to verify the account works.

CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.

Switch to the New User by logging out under the Apple in the Menu Bar.

Log into the new User.

You can skip logging in with an Apple ID. Hit continue then skip.

Only Apple apps will be in the Dock.

Open System Preferences

Add your Exchange account.

Open Mail

Does your Exchange account work correctly?

If no, then the problem is in your User's folder.

Let's see if anyone that is still having this issue wants to try a test.

If you have more than one Inbox in Apple Mail, let's call them Exchange and Gmail. Make sure you are on the Gmail inbox and quit Mail. Restart Apple Mail and then move to the Exchange account by clicking on to the Exchange inbox. Boom, your email gets pulled in. It only works this way.

Let me know if this works for anyone.

Have you tested since updating toHigh Sierra 10.13.1?

macOS High Sierra 10.13.1 update

High Sierra 10.13.1 appears to consist of additional bug fixes. Apple lists these as including:

• Bluetooth becoming unavailable during Apple Pay transactions;
• Improvements in Mail synchronisation with Microsoft Exchange servers;
• A problem in which Spotlight refuses keyboard input;
• Unreliable SMB printing.

Yes, this works - I have several e-mail accounts and if I quite mail with anything other than the exchange mailbox selected and then switch to the exchange mailbox after restarting mail, all the outstanding mails are being pulled in; otherwise they steadfastly refuse to come in.

I am running High Sierra 10.13.3

If you have Office 2011 or Office 2016 use Outlook for your Exchange account until this is fixed by Mail.

Outlook 2011 should be 14.7.7

Outlook 2016 should use Fast insider updates. (16.6 is being rolled out. I believe 15.40 was the previous version.)

After 15 or more calls. We figured it out. Our email server must be upgraded to "Service Pack 3". This helped.......

Seemed to take care of all the problems.

When I previously asked our service provider to update, he mentioned that he updates continuously. For some reason the service pack 3 was not coming up as an option. When I told him the problem with Apple mail needing service pack 3, he looked into it. Found that he could update servers. Now my email works again. Yay!

I suspect your problem is in your User's folder. Please test in a new User to verify. Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.

Switch to the New User by logging out/in or use Fast User Switching.

You can skip logging in with an Apple ID unless you need to test iCloud apps. Hit continue then skip.

Only default Apple apps will be in the Dock in the new User. Go to Applications to open other apps you might want to test.

Open System Preferences > Internet Accounts

Add your Exchange account.

Open Mail

Do you still crash?

Diane - a few posts up in the thread describes that the 10.13.1 does not fix the problem that some of us have.

I'm still in contact with a senior advisor, but not fix yet. For me there is one reliable way to fetch mail from the Exchange server I have problems with, so that indicates to me that there must be a fix possible from the Apple side.

BTW, that one way is to be on a different email account when I quit Mail and then start Mail and then click on the Exchange account. It pulls in new mail then but no other time.

It’s the responsibility of applications developers to update their software in accordance with the operating system, not the other way around. Otherwise any OS would be constantly updating and bugging out and for all intents and purposes be inoperable because it’s trying to accommodate for everything, leading to more conflicts.

I have several exchange accounts, and only one of them isn’t working in this manner. The one that isn’t working is an older exchange server, the others are all more up to date.

Sorry to say, but I doubt apple will get around to fixing this any time soon - if you’re able I’d suggest updating your server software, or at the very least migrating to a different provider running compatible software.

This sort of thing is a pain, I agree. But it also encourages developers and technology to continue to update and improve, over time phasing out older versions.

If you have more than one mail account within Apple Mail, make sure you have selected one of the other accounts when you quit and re-start Mail. It makes a difference for some reason.

Hi Vince,

I have exactly the same problem--Apple Mail does not work with High Sierra and Exchange Server anymore. I spent an hour on the phone with Apple Support today and finally, after the (very nice) support person was stumped she spoke with her supervisor who told her that "Oh, yes, it is a 'Microsoft problem' and that I should call them." Hello??? It works fine on Sierra, so I have reverted back until Apple gets its act together on this one. Time for a new general update to High Sierra that works with Exchange Server like Sierra did. What kind of a lame excuse is it that "it is Microsoft's problem" when the prior version of your OS worked fine, but the new one doesn't...Geeeeezzz!

I just got off of the phone with Apple for the 20th time in the last 2 months. Still no solution. They blame Outlook and Exchange. But, my email service provider hooked up multiple Apple computers that have not set up High Sierra and they all worked. So, I am going to go out on a limb here and say the easy fix is to revert back to the operating system before High Sierra.

Bummer that there hasn't been a solution in the 4 months this iOS has been out..........

I have work to do and all of these 3rd party email apps are not the same......

same for me - Exchange SP3 applied to the server and MacOS clients are receiving mail as expected...