Exchange mail not incoming in Mail

If you have Office 2011 or Office 2016 use Outlook for your Exchange account until this is fixed by Mail.

Outlook 2011 should be 14.7.7

Outlook 2016 should use Fast insider updates. (16.6 is being rolled out. I believe 15.40 was the previous version.)

I upgraded to 10.13.1 but the situation is worsening!
Before if I was closing Mail App and then reopening it all the mail get synchronised the first time but not updating with new ones.

Now on opening Mail App nothing happen, no more new mails and synchronisation!!
Apple for this time made things WORSE instead the, as allwais, resolving issue.

Hey up there, if you are listening, wake UP!!

Diane - a few posts up in the thread describes that the 10.13.1 does not fix the problem that some of us have.

I'm still in contact with a senior advisor, but not fix yet. For me there is one reliable way to fetch mail from the Exchange server I have problems with, so that indicates to me that there must be a fix possible from the Apple side.

BTW, that one way is to be on a different email account when I quit Mail and then start Mail and then click on the Exchange account. It pulls in new mail then but no other time.

Yes I upgrade to 10.13.1 but no improvement, I should say that at the Mail opening it takes more time do download the mail.

As before, after the first connection, no more mail synchronisation!

I hope that Apple solve the problem as soon as possible, it's more than one month without solution from them!

I have the same trouble with mail

Mac mini (Late 2014), since I upgraded to High Sierra 10.13.1 (17B48)

troubles:

When I open a mail from my iPhone SE the computer mail don't synchronise the letter.

I need restart the application to see the new letter.

Another trouble: the save energy don't work automatically.

Had similar issues with my outlook. I could see them coming to my gmail but none of them were transferred to outlook after upgrading to MAC OS High Sierra.

uninstalled the program completely then re-logged in and it worked for me.

I suspect your problem is in your User's folder. Please test in a new User to verify. Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem.

CREATE A NEW USER

Go to System Preferences --> Create a New User in Users & Groups.

Switch to the New User by logging out/in or use Fast User Switching.

You can skip logging in with an Apple ID unless you need to test iCloud apps. Hit continue then skip.

Only default Apple apps will be in the Dock in the new User. Go to Applications to open other apps you might want to test.

Open System Preferences > Internet Accounts

Add your Exchange account.

Open Mail

Do you still crash?

This absolutely worked for me, thanks. It's not perfect, but at least I know now how to force a send/receive - I just have to rely on my phone to tell me I have a new email, and then use this method to see it on my MacBook.

Weird thing is, this isn't the only Exchange inbox on my machine - I have one gmail account, and then several Exchange accounts. This issue is only occurring for one of them, so I don't know what the deal is.

I tried changing user. After adding my exchange account to mail the following occurred:

50 messages came into inbox (old)

Sent mail was updated to 5-11-17

I quit mail and restarted mail

Inbox updated to current

sent updated to 7-13-17

I quit mail and restated mail

inbox stayed the same

sent updated to current

I then sent an email to my exchange and immediately got it on my iPhone but it did not update in mail until I closed mail and restarted mail. Same as it has been doing.

Any chance this could be updates needed on the exchange server?

I am having the same problem. I have spent multiple hours on the phone with a senior level technician at Apple. Although she was extremely nice, and tried her hardest to help, the conclusion was that it is an Exchange problem. This is lame because my Mail worked great until the iOS update to High Sierra. Would sure be nice to get it working again. Hopefully someone comes up with a fix.

😠

Same problem here!! still not solved!!!

No upgrade of any sort solved the issue.

I have to close and reopen the Mail program to receive new incoming mail of an Exchange account!!

An Apple problem as it sync on opening Mail and then no more!!

I don't understand why the won't fix it!

I just got off of the phone with Apple for the 20th time in the last 2 months. Still no solution. They blame Outlook and Exchange. But, my email service provider hooked up multiple Apple computers that have not set up High Sierra and they all worked. So, I am going to go out on a limb here and say the easy fix is to revert back to the operating system before High Sierra.

Bummer that there hasn't been a solution in the 4 months this iOS has been out..........

I have work to do and all of these 3rd party email apps are not the same......