Level 1

22 points

Exchange mail not incoming in Mail

Since I updated my MacBook Pro to macOS High Sierra, my Mail app has been acting strange.

At first it synced all my mails (through an iCloud, a Gmail as well as an Exchange account), but today I've not received any more mails on my Exchange account. I'm receiving the mails on my iPhone, so I know it's not the server or anything. Mails are coming in on the other accounts though.

I've tried disabling the Exchange account, removing and re-adding it as well as testing if it sends/receives. When I tried to send a mail from the account to myself (same e-mail address), the app crashed and started looping as in starting with a new message window, crashing again, opening,...

I really don't know what to do because macOS High Sierra is brand new and I can't find anything on the same issue.

If you know a solution, feel free to post it here.

Thanks in advance!

Greetings

Vince

MacBook Pro (Retina, 15-inch, Mid 2015), macOS High Sierra (10.13)

Posted on Sep 26, 2017 9:51 AM

Top-ranking reply

dianeoforegon

Level 5

7,305 points

Posted on Sep 26, 2017 5:41 PM

When you delete the account in System Preferences > Internet Accounts, you need to verify in your User's Library/Mail/V5 folder that the alphanumeric folder that contains your Exchange account was actually removed.

Also in the User's Library, delete com.apple.mail folder in Containers.

Log out/in or Restart

Go to System Preferences > Internet Accounts and add the Exchange account back.

Does it work now?

View in context

53 replies

Benny B

Level 1

50 points

Oct 10, 2017 2:11 PM in response to jpollo0202

This behavior is typical to what a number of us have experienced. When it really goes south, a sent email from the account in question will crash the Mail app and the only way to get it back is to remove the account from the System Preferences. No fix in sight yet.

Nov 1, 2017 2:21 PM in response to PierG

Hey up there, if you are listening, wake UP!!

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

BugReporter http://bugreporter.apple.com

Free ADC (Apple Developer Connection) account needed for BugReporter. Setup a free account

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Mac OS X Feedback (no account needed)

http://www.apple.com/feedback/macosx.html

PierG

Level 1

4 points

Nov 6, 2017 1:34 PM in response to dianeoforegon

Yes I upgrade to 10.13.1 but no improvement, I should say that at the Mail opening it takes more time do download the mail.

As before, after the first connection, no more mail synchronisation!

I hope that Apple solve the problem as soon as possible, it's more than one month without solution from them!

lindel304

Level 1

126 points

Dec 6, 2017 1:46 AM in response to VinceJacobs

Had similar issues with my outlook. I could see them coming to my gmail but none of them were transferred to outlook after upgrading to MAC OS High Sierra.

uninstalled the program completely then re-logged in and it worked for me.

Holton

Level 1

4 points

Jan 9, 2018 7:11 AM in response to dianeoforegon

I tried changing user. After adding my exchange account to mail the following occurred:

50 messages came into inbox (old)

Sent mail was updated to 5-11-17

I quit mail and restarted mail

Inbox updated to current

sent updated to 7-13-17

I quit mail and restated mail

inbox stayed the same

sent updated to current

I then sent an email to my exchange and immediately got it on my iPhone but it did not update in mail until I closed mail and restarted mail. Same as it has been doing.

Any chance this could be updates needed on the exchange server?

Sep 28, 2017 10:23 AM in response to VinceJacobs

Mail in High Sierra has heightened security. When you selected to trust the certificate, did you see a option to save the change in setting?

Oct 2, 2017 8:38 AM in response to Benny B

Did you try deleting the sub-folders? If so did it work. I am having the same issue.

Holton

Level 1

4 points

Nov 1, 2017 5:03 AM in response to Holton

I was incorrect. I was able to finally log on and it downloaded all my past messages. However it will not download new emails unless I quit and restart mail, every time.

VinceJacobs Author

Level 1

22 points

Sep 27, 2017 12:18 AM in response to dianeoforegon

Dear dianeoforegon

Thank you for your reply.

I tried your suggestion, but I keep having the same issue: there is no mail incoming on the Exchange address.

When I try to send a mail with it (to another one of my e-mail addresses), the Mail app crashes but I still receive the mail that was sent as test.

When the app closes, I receive following crash report:

Crash Log - Pastebin.com

I hope someone can make something of this, because I really need my Mail app for work.

Thanks in advance for the help.

With kind regards

Vince

Benny B

Level 1

50 points

Sep 30, 2017 11:40 AM in response to VinceJacobs

Just to wade into this one... I'm having pretty much the exact same issue. I'm working with Apple to try to resolve. I think it's a bug in the Mail program. The sub-folder suggestion is the only thing I haven't tried. I do have two sub-folders on that account. Vince - do you have subfolders?

Benny B

Level 1

50 points

Oct 2, 2017 8:44 AM in response to GerryFromTheBlock

I did delete sub folders and no change. My only solution right now is to delete the Exchange account and use webmail for that account. I am deep into working with Apple on figuring it out (log files, the works). Hopefully soon.

VinceJacobs Author

Level 1

22 points

Oct 2, 2017 10:33 AM in response to Benny B

Hi Benny

Thanks for your reply. I'm somewhat happy to see I'm not the only one with this problem.

My inbox is subfolder-less, so the problem can't be pinpointed to that.

Are you in contact with Apple? If so: can you keep us posted about what they say?

I really want to figure this out, because my Mac doesn't feel the same without the original Mail app.

Thanks in advance, and good luck!

Jerelik

Level 1

4 points

Oct 10, 2017 12:18 AM in response to dianeoforegon

Hi, my client has the same situation, Mail.app on High Sierra and Exchange account. I think to remove and add the account again won't work. Obviously, the problem is security on High Sierra in Mail.app. So we have to wait to than Apple fix this problem. Please let me know if You find another solution but without third party app. Thanks.

Regards Jerelik

VinceJacobs Author

Level 1

22 points

Nov 1, 2017 5:49 AM in response to Benny B

I don't know why Apple won't address this issue. They created it in the first place by tweaking the Mail app, and if they already decide to fix a bug with Exchange accounts it's not so hard to take on this one as well?

PierG

Level 1

4 points

Nov 1, 2017 1:55 PM in response to Benny B

I upgraded to 10.13.1 but the situation is worsening!
Before if I was closing Mail App and then reopening it all the mail get synchronised the first time but not updating with new ones.

Now on opening Mail App nothing happen, no more new mails and synchronisation!!
Apple for this time made things WORSE instead the, as allwais, resolving issue.

Hey up there, if you are listening, wake UP!!

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Exchange mail not incoming in Mail