My iPad Pro keeps dropping WiFi signals

My 2017 IPad Pro 12.9 continues to connect and then drop WiFi connections. I can connect just fine with my iPhone 7 Plus as well as my MacBook Pro.

iPad Pro Wi-Fi, iOS 11

Posted on Sep 26, 2017 1:57 PM

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43 replies

Sep 28, 2017 9:01 PM in response to raina_b22

I am also having such issue with my iPad Pro 9.7". It can connect to a number of wireless access points and hotspot but it just refuses to connect to my mobile hotspot.


I have reset network settings, reset all settings and even restore my iOS 11. I have even tried rolling back to iOS 10 but to no avail.


I have restarted my hotspot and even reconfigured it but its still the same.


All my other devices including iPads, iPhones, Mac and other mobile devices have no issues connecting to the said hotspot. I'm wondering if it could be a hardware defect on my iPad as it was able to connect to that hotspot all these while until recently.

Feb 14, 2018 5:36 PM in response to raina_b22

I just made an additional discovery. A game indicated that I had lost my Internet connection again. I went to Safari to bring up the router's pages (that seems to work best for me). The network indicator was blank, but I received a notification from Facebook on my "unconnected" iPad 4 and my Galaxy S7 at the same time! That tells me that the problem is in transmitting to the gateway, which implicates the routing tables again.


Too bad none of this gets Apple's attention. 😠

Feb 27, 2018 1:35 AM in response to jpcashdog

I have the same issue. I am working beside other devices that do not drop connectivity, my iPhone for example, when all of the sudden the WiFi bars are gone from the status bar and connectivity is lost. I can reconnect from the WiFi settings menu and this will work for a while, until it happens again. I have tried everything suggested by everyone. The problem always resurfaces.


Apple software quality IS at a nadir, I have a half dozen other similar but less acute examples on my mind. And as bad as their software is getting, their customer service seems intent on keeping pace.


There was a day you could walk into an Apple Store and be certain you would leave with the issue either permanently fixed, or a new iPad in hand. Being asked to reinstall your OS every few weeks – what tha – what is this? Windows 95?

Apr 9, 2018 6:50 PM in response to genejyao123

Have the same problem. I us a netgear router as a extender. Just unplugged it no internet Wi-Fi says it connected but will not go online. They replaced the iPad Pro (2017) and are willing to do it again. This iPad worked for 1 year the problem srarted with iOS 11 and my original iPad upgraded to 11.3 would of not charge the famous black screen. I can’t help thinking it’s going he os

Apr 20, 2018 11:27 AM in response to jpcashdog

I have this exact issue - my ipad pro 2nd gen will drop WiFi all-day long. My other devices do not have this problem. I’ve tried every fix I can find, to no avail. The factory reset seemed to have helped - i got a couple of hours of uninterrupted connection - it soon after the problem was back. My OS is up to date, so surely Apple should have fixed this issue by now? I remember when Apple products used to be reliable - this is no longer the case.

May 30, 2018 3:13 AM in response to jpcashdog

Same here. iPad Pro 10,5“, latest iOS. Tried with the router my Internet Provider sent me and now with an Apple AirPort Express. The internet connection drops while WiFi is still on and working. Even more annoying because I use it with my CC POS in my shop. This is not really how you become trustworthy with your customers when their payment fails every 2nd time.

Jun 9, 2018 2:20 AM in response to hwashcraft

I have exactly the same setup and exactly the same symptoms. iPad Pro, Google mesh wifi, and intetnet drops exactly as you’ve described - while the wifi itself remains connected to the device. My iPad didn’t do this before I got the the Google WiFi. So I can only guess (somewhat obviously) that there’s something weird with iPad Pro and Google WiFi. Unfortunately I too haven’t found a fix, but would be very grateful if anyone knows anything that might help!

Jul 9, 2018 12:46 PM in response to jpcashdog

This continues to be problem. My iPad (2017 - 9.7”) continues to drop WiFi connections even while I’m using it. No issues with my iPhone or PC. Losing internet connection while booking travel or doing banking is truly annoying. Looks like it’s been going on for more than a year for some users. I guess Apple products are not as reliable as they were in the past.

Jul 27, 2018 5:19 AM in response to Christol7

Started to have the same problem a couple weeks ago on my IPad Air 2. No consistency to when it happens, but is not happening on any other Apple devices, like my IPhone 6, Apple TV, or our Mac. And when I try to rejoin it says the password is wrong and I know it isn’. The only way I can get on is by getting permission from my IPhone to join the networ. Weird and frustrating!

Sep 15, 2018 1:06 PM in response to Kilrymont

It is now 9/18 and Apple still hasn’t fixed the problem of iPad dropping WiFi connection nor do they provide help here. My iPad Pro has dropped the connection 3X in four hours while all other devices and my TV remain on so it is not the carrier! I have to power down and restart each time! Extremely annoying!!! If I try and sign on before shutting down it will state I’m using incorrect password, which I’m not. After restarting goes right to my WiFi no password required. FIX IT APPLE! Why aren’t your experts replying to this complaints?

Oct 8, 2018 1:01 PM in response to jpcashdog

I am having the same issue. It started earlier this year. I upgraded to the GiG service in my area earlier this year. I can’t remember if I was having this issue prior to that because I had crappy wifi service. Anyway, now after the iOS 12 update my iPad Pro (9.7” wifi and cellular) seems to not only drop my wifi connection, it apparently can’t find anything using the spotlight search in any app or from the home screen. Very frustrating. I have had this for a little over 2 years. My iPad 2 last four years before I gave it away, and there was nothing wrong with it (I upgraded). I am so frustrated.

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My iPad Pro keeps dropping WiFi signals

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