macOS High Sierra installer downloads as 19 MB file

I'm trying to find an answer for user that needs the full installer for High Sierra. He selects to download macOS High Sierra from the App Store. However, the installer arrives as a small 19 MB file that does not include the BaseInstall.dmg or any other components of the actual installer. Trash and download again with same results. He tried on both iMac and MacBook Pro.

iMac with Retina 5K display, macOS Sierra (10.12.6)

Posted on Sep 26, 2017 3:10 PM

21 replies

dianeoforegon Author

Level 5

7,305 points

Sep 27, 2017 12:43 PM in response to dianeoforegon

Ooops, meant to hit Helpful for John not myself. Now I can't add helpful for John. Is there a way to edit Helpful and Solved?

iamsudo

Level 1

13 points

Sep 28, 2017 11:07 AM in response to dianeoforegon

You can download High Sierra full installer from the latest supported OS versions, 10.11.6 and 10.12.6.

John Galt

Level 10

155,216 points

Sep 28, 2017 7:29 PM in response to dianeoforegon

I suppose the reason will remain a mystery.

iamsudo

Level 1

13 points

Sep 29, 2017 4:50 AM in response to dianeoforegon

Was your El Capitan Mac 10.11.6 as I stated above?

dianeoforegon Author

Level 5

7,305 points

Sep 29, 2017 11:27 AM in response to iamsudo

The user's computer was running 10.11.6.

Nov 3, 2017 3:47 PM in response to Glenn Leblanc

You rock!!!!

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macOS High Sierra installer downloads as 19 MB file