heart rate app not working after ios 4 update on watch series 2

I have a apple nike edition watch and after updating to iOS 4 the heart rate app isn’t working at all correctly it no longer takes readings in background and it doesn’t show resting rate at all it’s bugging me like mad I like to keep an eye on my heart rate and was the biggest reason I got the watch in the first place, I also use a iPhone 7+ paired to the watch and I have no issues at all with the phone (apart from the battery drains very fast now after update to iOS 11) please can someone help me with the issues I have?


Thank you 😊

Posted on Sep 27, 2017 6:26 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2017 2:51 PM

Hi


Under watchOS 4, for Apple Watch Nike+ models (and certain others), the Heart Rate app reports your resting heart rate once it has gathered sufficient data.


To view your resting rate, open the Heart Rate app and scroll down the page (by swiping or turning the Digital Crown):


Check your heart rate


Resting rate is also reported in the Health app on your iPhone (Health Data > Heart > Resting Rate:


Use the Health app on your iPhone or iPod touch - Apple Support


If your heart rate is not being recorded as expected, then the following steps may help:


Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your Apple Watch after placing it on your wrist:

  • On your iPhone, in the Watch app, go to: My Watch (tab) > Passcode > turn Wrist Detection on.


Check that you are wearing your Apple Watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed).


On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.


On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - check that both Fitness Tracking and Heart Rate are enabled.


Restart both your iPhone and your Apple Watch (normally):


If the issue persists, then it may help to unpair and re-pair your Apple Watch:


If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Apple Watch Service Answer Center - Apple Support

2 replies
Question marked as Top-ranking reply

Sep 27, 2017 2:51 PM in response to Twistedzeus

Hi


Under watchOS 4, for Apple Watch Nike+ models (and certain others), the Heart Rate app reports your resting heart rate once it has gathered sufficient data.


To view your resting rate, open the Heart Rate app and scroll down the page (by swiping or turning the Digital Crown):


Check your heart rate


Resting rate is also reported in the Health app on your iPhone (Health Data > Heart > Resting Rate:


Use the Health app on your iPhone or iPod touch - Apple Support


If your heart rate is not being recorded as expected, then the following steps may help:


Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your Apple Watch after placing it on your wrist:

  • On your iPhone, in the Watch app, go to: My Watch (tab) > Passcode > turn Wrist Detection on.


Check that you are wearing your Apple Watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed).


On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.


On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - check that both Fitness Tracking and Heart Rate are enabled.


Restart both your iPhone and your Apple Watch (normally):


If the issue persists, then it may help to unpair and re-pair your Apple Watch:


If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Apple Watch Service Answer Center - Apple Support

Oct 22, 2017 10:06 AM in response to Jonathan UK

My issue is that prior to the update the heart rate data was collected each and every time I use the watch during my morning bicycle ride. Just today no heart rate data. I have the series two and no issues before the update. I have tightened the watch on my wrist as tight as possible. Bottom line heart rate data collection is Spotty.

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heart rate app not working after ios 4 update on watch series 2

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