"Recovery server could not be contacted" Error Message

What does this mean? I’m trying to reinstall macOS High Sierra! Can’t get past this error message “the recovery server could not be contacted”


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Posted on Sep 27, 2017 2:52 PM

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Posted on Nov 29, 2017 4:51 PM

If you are trying to install Mac OS X (while in mac os recovery mode) onto a new volume on your Mac over your LAN network or Wi-Fi, you may receive an error.

The recovery server could not be contacted.

A solution provided by a user (Brano) on our site:

1. Launch Terminal and type:


ntpdate -u time.apple.com

2. Proceed normally.

The problem is, SYSTEM DATE is wrong, and CERT validation is failing (https)

First, ensure your Mac is connected to a wired or wireless network. To connect wired network, plug an Ethernet cable in. To connect to a wireless network, go to the top right corner of the screen and choose the wireless icon and connect to a network.

If you are still experiencing the issue, it is very likely that the Apple servers are busy processing download requests for other users. You may also see your installation time rise significantly but come down suddenly over time.


Ref. https://becomethesolution.com/blogs/mac/the-recovery-server-could-not-be-contact ed-mac-os-sierra


297 replies

Aug 22, 2018 12:33 AM in response to cmtomaino

mostly it means migration assistant (because let's face it, you are here trying to reinstall macos because migration assistant already failed for you and insisted on keeping a botched transfer of your main account and now will not let you try that again but instead wants you to send your real account to some made-up name that does not conflict with the botched initial transfer that is somehow really really important to preserve), anyway, where were we? right, reinstall macOS. Because Migration Assistant just got confused enough to toast your machine and you can't think of anything better than scrubbing it all and starting over, and like me you are frustrated that there seems no way to do that.


I am searching for the the jealously guarded really-really-wipe-my-machine-and-start-over option, and promise to update this post if i ever find it. They have hidden it well. Does this ever turn out ok?

Dec 22, 2018 5:00 PM in response to cmtomaino

While on the screen with an error on top left you should see a menu. “Utilities” section will have “Network...” section. I tried to ping google.com and got no response meaning no internet connection (even though this Mac has already been connected to my Wi-Fi). I have plugged in Ethernet cable (I am using iMac) and tested ping again. This time it worked. After that I was able to successfully recover OS with no error message. Hope that helps.

Dec 28, 2018 9:19 PM in response to cmtomaino

THE CORRECT TERMINAL COMMAND IS: ntpdate -u time.apple.com

Credit to levlaz here: https://gist.github.com/levlaz/16b63384bd5e1bee3593be0d91aedbd7

Full post below:


I was trying to reinstall High Sierra on an older MacBook Air using internet recovery and I kept on getting an error message when trying to reinstall High Sierra.

The recovery server could not be contacted

It appears that this has to do with the time on the machine not being synchronized, so when the MacBook tries to reach out to the recovery server the certificates do not validate and we get this useless error message.

To fix this.

  1. Open up a Terminal from the utilities menu
  2. Enter the following command
ntpdate -u time.apple.com
  1. Try to install High Sierra again. It should just work™.


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"Recovery server could not be contacted" Error Message

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