"Recovery server could not be contacted" Error Message

What does this mean? I’m trying to reinstall macOS High Sierra! Can’t get past this error message “the recovery server could not be contacted”


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Posted on Sep 27, 2017 2:52 PM

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Posted on Nov 14, 2017 1:11 PM

Solved.


In my case I was trying to do a re-install of the OS form the startup utilities and kept getting this error.


The trick was to set the clock. Start the Terminal app from utilities to get a bash terminal. Type `date` to display the current date/time. In my case it was set to January 1st. I remember it was common with Windows Update to fail to update your system if the system clock was not "close" to the correct time.


Set the date with:

date 1114125317

(this example sets the date to November 14th, 12:53 2017)


Re-run the recover OS option and it should work.

297 replies

Mar 15, 2018 12:41 AM in response to Jo Desmet

This was extremely helpful. However you have to type “date 0315200018” if that is what today’s date is like it is right now for me. After typing this in the terminal I was able to finally download macOS High Sierra after hours of trying to figure out why the recovery server couldn’t be contacted. The date configuration is weird though. First two digits are the month then the second two is the day and finally the year is whatever year it is with an extra two zeros in it as shown above in my example as well as Jo Desmet’s. Thanks Jo!

Mar 22, 2018 3:05 PM in response to cmtomaino

I think it has been said before, but without some fine details that make the difference.


Get a terminal window, from the recovery menu by going to the menu bar on top of the screen. Then simply type in the word date and press enter. You will see your system date in the following format: MMDDHHMMYY, probably an old date.


From here, type in the current time/date for example 0322215618 (03 for March, 22 for the date, 2156 for the time 24/hour format and finally 18 for year). Ensure the time you’re entering is in UTC Zone. Then simply press enter and close out and go back to install a fresh copy and it should work. It did for me.


Hope this helps!

May 28, 2018 2:09 AM in response to Jo Desmet

Changing the date in terminal is still the answer. I updated from 30/10/2017 to 28/05/2018 & the recovery begins.


What a stupid oversight from Apple. It's an internet-based recovery, putting in a time/date call before checking the recovery server would be trivial. Instead, thousands of frustrated Apple customers have to either find this thread or visit a service agent.


This kind of error is still far too prevalent in the entire computer industry.

Oct 30, 2018 4:38 AM in response to cmtomaino

when the message "the recovery server could not be contacted" appears, press ok. You go to the bar above where you see utilities presses terminal where a box will appear. ein which aparce -bash-3.2 # there we proceed to write: date press enter appears the date, then repeats again bash-3.2 # date where we are going to write 05200018 press enter. from there we go to the bar above where it says terminal and we click on remove terminal. We return to click on reinstall mac Os, click continue, continue and from there we just follow the instructions on our computer

Nov 11, 2018 5:11 AM in response to cmtomaino

Just ran into this myself after the most recent Mojave update screwed it up, the solution for my case was hold option key after powering on and then select your network and retype password. Then press and hold Command R until you see the apple logo to get into recovery mode and do the the OS reinstall. Then go in software update and turn off updates and let others be the beta tester for Apple.

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"Recovery server could not be contacted" Error Message

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