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"Recovery server could not be contacted" Error Message

What does this mean? I’m trying to reinstall macOS High Sierra! Can’t get past this error message “the recovery server could not be contacted”


[Re-Titled by Moderator]

Posted on Sep 27, 2017 2:52 PM

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Posted on Nov 14, 2017 9:01 PM

I had the same issue after I wiped the drive on my MacBook Pro. When you wiped the drive you selected the wrong format. All you need to do is simply go to disk utilities and erase the drive again, but this time select APFS (Encrypted) rather than just APFS. You may now click Reinstall macOS High Sierra. Side note, make sure you have internet connection in your status bar.

297 replies

Jan 16, 2018 11:39 PM in response to cmtomaino

For me, even though I connected before getting into the recovery screen, I had to click on the wifi icon at the very top right (hard to see) and reselect my network and enter the password. I didn't need to try to connect with the Terminal (commands were missing anyway at the Bash 3.2# prompt on my 2010 iMac. This got me a little farther, up the point where I could see "Select the disk where you wan tto install macOS." and there were no disks. (Grr.)

Jan 20, 2018 9:07 PM in response to cmtomaino

I changed the time and almost was able to download. Almost. I got to the HighSierra screen...some message popped up (i don't remember) not letting me continue.


messed around with it and ended up it would not re boot at all. gray screen, loading bar.

took it to the shop. corrupt OS. they saved my data and installed high sierra. They still can't figure out why my new battery is still messed up.

brought it home today, it wouldn't boot! gray screen, loading bar.!!!!


i shut it down the re started and now it works and i have High Sierra.


as I type this, my battery says 54% the charger is green. previously when i shut down and re started, it went to orange the it was off.... then it went green again when i started it.


don't know what is up.


I stumped the computer dudes with the battery thing. need to back up everything and think about a new system soon.


it is a late 2011 MBP . what a work horse it has been. It has been a great model for me.


so far, works when i keep the power attached. much zippier than before. I was still on Yosemite!


best of luck

d.denby

Jan 25, 2018 10:44 AM in response to cmtomaino

Quoting literally user Jo Desmet below, this solved it for me:



"Get a terminal window, frome the recovery menu. The menu bar at the top, not the window dot in the middle. Then enter the date command and you should see some some old date at January 1st. My MBP has a battery problem and wasn’t plugged in for a while so the system date got reset.


To fix type


date 1016200017


which is October 16th 20:00 (or 8pm) 2017.

So mmddhhmiyy

all two digits.


After that recovery worked. Must have something to do with certificate validity or something maybe."


Remember to use the current date.

Jan 26, 2018 12:12 PM in response to cmtomaino

I was actually getting this error message due to unreliable WiFi connection or probably Apple Server was busy fulfilling the request. I tried all the steps mentioned at https://becomethesolution.com/blogs/mac/the-recovery-server-could-not-be-contact ed-mac-os-sierra and The Recovery Server could not be contacted error while upgrading Mac but it did not fix the problem. So I deleted the previously downloaded High Sierra installater which was surprisingly just 19MB in Size. I copied the Full version of macOS High Sierra installer of around 5 GB from another Mac and transferred over to my Mac. Installed the high sierra from the copied files with no issue.

Feb 2, 2018 4:55 AM in response to Tesserax

Thanks for the detailed help, but the most frequently occuring issue here is a discrepancy in the system date, which is likely due to a user resetting the VRam or SMC.


To enable the update server to accept the request, a user must change the date in Terminal to the current date.


Step 1) Press Power Button and immediately press ‘Command + R’ (this will boot computer into Restore Mode)


Step 2) At the option screen, there are 4 Options, however, use the mouse on the Menu Bar (top of the screen) to open ‘Terminal Utility’


Step 3) In the terminal window type the command ‘date’ which will display the time that the system thinks is the current date. If this date is not correct, (will likely say something in 2001), you’ve found the issue.


Step 4) Change the date to the correct time and date by using the ‘date’ command:


date MMDDhhmmYY


Example for January, 1st, 2018 at 12:34 am:


date 0101123418


Once you type the current date and time exactly in the format above, your system will modify the time. You can type ‘date’ then hit enter to have the system display the time, if the system now states the time as that which you entered, you’re ready to move on to restore.


You can now exit Terminal by Command + Q or selecting with the mouse from the menu File > Quit Terminal.


It will bring you back to the main screen which includes those four options. Select ‘Restore MacOS’ then hit Continue.


As long as an internet connection is active, your system will begin downloading the installer files. If you get to the Disclaimer Accept prompt, you’re connected.


PRO TIP: You should use an Ethernet cable to connect your computer to the modem (fastest) or router (faster, depending on hardware), but you can also use Wi-fi (slowest).


You can use Terminal Utility to determine whether you have an internet connection (I’d leave more details here but you should find a help article for that elsewhere.

Feb 4, 2018 7:10 AM in response to cmtomaino

I had the same issue, now i've solved it easily.

My macbook pro 15 inches Core i7 was out of battery (Broken) that's why the date wasn't updated then i could not be connected to server, so I applied the process below:


Start your mac pressing Command R for 20 seconds, when recovery utility is able, open terminal and type the actual date on the next command:


date 0204100518


Was on feb (month 02) day 4 (04) at 10:05 am (1005) year 2018 (18), then press enter and that's it, just go to install os x without any problem. I hope it works for you too.

Feb 4, 2018 7:44 AM in response to KjDionz

I had the same issue, now i've solved it easily.

My macbook pro 15 inches Core i7 was out of battery (Broken) that's why the date wasn't updated then i could not be connected to server, so I applied the process below:


Start your mac pressing Command R for 20 seconds, when recovery utility is able, open terminal and type the actual date on the next command:


date 0204100518


Was on feb (month 02) day 4 (04) at 10:05 am (1005) year 2018 (18), then press enter and that's it, just go to install os x without any problem. I hope it works for you too.

"Recovery server could not be contacted" Error Message

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