Can’t send text messages on Apple Watch 3 when iPhone is not near.

I can make calls but can’t send text messages.

Posted on Sep 27, 2017 7:56 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2017 1:00 PM

Good afternoon jermaine a,

Welcome to the Apple Support Communities!

If you are not able to send text messages from your Apple Watch Series 3, take a look at the troubleshooting steps outlined in the resource below:
Read and reply to messages with your Apple Watch

Get help if you can't send or receive messages

After each step, try to send or receive a message again:

  1. See if you can send and receive messages on your iPhone.
  2. Make sure that your Apple Watch can connect to your iPhone or Wi-Fi.
  3. If you have Apple Watch Series 3 (GPS + Cellular) and it's connected to a cellular network, you can check the signal strength in Control Center. To send and receive SMS or MMS, your paired iPhone must be powered on and connected to Wi-Fi or cellular, but it doesn't need to be nearby.
  4. Make sure that you signed in with your Apple ID on your iPhone and Apple Watch. On your iPhone, open the Apple Watch app, tap the My Watch tab, then tap General > Apple ID.
  5. If you see User uploaded file on your watch, turn off Do Not Disturb.
  6. Check the person's phone number or Apple ID to make sure that it's correct.
  7. Sign out of iMessage on your iPhone. If you're signed in with your Apple ID, tap it, then tap Sign Out.
  8. Turn iMessage off on your iPhone, then turn it back on again.
  9. Sign back in to iMessage on your iPhone.
  10. Restart your Apple Watch and iPhone.
  11. Unpair your Apple Watch, then pair it again.


Take care.

63 replies

Jan 12, 2018 10:01 AM in response to stephaniegBC

Unfortunately this didn't work for me. I'm in a slightly different position in that my iPhone is being repaired and is therefore off. Perhaps the most frustrating thing for me is that I can text and check email on my iPad, but not my Apple Watch. I would never had purchased it if I had known it was this reliant on the phone, and I would recommend that anyone considering a purchase not do so until this issue has been resolved.

Jan 15, 2018 6:29 AM in response to stephaniegBC

Thank you so much Stephanie! I am in the same boat. I am still very tempted to sell all my Apple products and go with a galaxy after all the hours I have wasted with AT&T and support with Apple trying to figure out why I don’t get text messages when I leave my phone at home. It’s so frustrating to continually reach out for support for something that is supposed to work yet no one can address the issue. I literally just stumbled across this board this morning and I have learned more in the last 10 minutes than I have since I got my watch in November.

Jan 15, 2018 6:41 AM in response to Cocoshanel05

Girl, me too! AT&T is the least helpful. Lol. I will keep the Apple Watch I have now but definitely will NOT be getting the next new one when it comes out. Waste of money considering I got the watch for the sole purpose of being able to send and receive messages and make phone calls while my phone is dead or not with me. I would not have purchased the watch had I known it would not do that! Ugh.

Jan 15, 2018 8:15 AM in response to stephaniegBC

For me, something different: I've a serious problem with mails and notifications when on lte. Call and iMessage are working, anyway, in every constellation.


Watch and iPhone per Bluetooth: all notifications, mails, calls, iMessage

Watch and iPhone both on same wlan, Bluetooth off: all notifications, mails, calls, iMessage

Watch and iPhone on LTE, or one of both on LTE, Bluetooth off: NO notifications, NO Mails, calls, iMessage


Don't know why. Got this problem since updating on 11.2.x. On 11.1.2 it seems to be fine. But after update no chance, whatever i do. Bug is in developer bug reporter, made all i know.

Mar 3, 2018 5:03 PM in response to lmac154

Wish apple would fix whatever issue is causing txt msgs from sending or receiving. It doesnt matter if my iphone is on or off it will not send txt or imessage unless its within 30feet of my iphone. as soon as i leave the area it will only make and receive calls. Txt messages forget it. Apple support has been no help and reading all the reviews i would like to find someone that has this working. Doesnt seem to matter who the provider is. Verizon, ATT, Sprint, Tmobile None of them seem to work.

Mar 10, 2018 8:28 PM in response to jermaine a

Well that’s kinda overly complicated for the end user... I had my phone on yesterday, my watch would not send texts. So, today I turned the phone completely off and tried again. Nope. So, looks like either way there’s room for improvement here. I too can make calls, use data, the only thing I can’t do it the one thing I wanted to be able to do the most... get and send messages when needed, while active, and without needing to worry about my phone. ♂👎👎

Mar 27, 2018 8:12 PM in response to Shortyjmc

I have Apple Watch 3 with GPS and wireless. I can get it to send when not with my phone but I don’t receive texts unless my phone is nearby. I’ve tried everything that has been suggested plus a lot more. It is extremely frustrating. My next step is to go to the Apple Store and have them show me how to make it work. Its funny how a representative from Apple hasn’t chimed in on these posts and gave us the low down on how to make it work. Leads me to believe that they don’t know either. We will see what the ‘pros’ at the Apple Store can do to help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t send text messages on Apple Watch 3 when iPhone is not near.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.