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Level 1

75 points

iOS 11 accessibility zoom issue

Since iOS 11 update, when I use the triple finger tap zoom option, the zoom only works on the top half of my phone. I can move the zoom box up, down, left, and right but it hits an invisible barrier around the center of my phone and won’t go any lower. Also it hits the right edge of my phone like normal but on the left it keeps going off screen. It appears to be thinking my phone is in landscape mode when in reality it is in portrait mode. Any suggestions on a fix? Thanks.

Posted on Sep 29, 2017 4:30 AM

Best reply

Tjlin7

Level 1

4 points

Posted on Oct 28, 2017 11:56 PM

I get this problem on iPhone 6 Plus a lot. My iPad Pro is working fine now. I suspect some bug conflicting with iphone X functionality? I fix it temporarily by closing all apps then hard reboot or sometime soft reboot. The full screen zoom is the only reason I chose Apple iOS products for I am visually impaired. I am very tempted to ditch Apple if they ignore the disabled community. It’s been a few months of agony not being able to read my phone with this bug.

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32 replies

pucknfruck Author

Level 1

75 points

Oct 9, 2017 12:49 PM in response to ImpeachTrump

11.0.2 and still not fixed. Restarts and soft resets don't work either.

pucknfruck Author

Level 1

75 points

Oct 16, 2017 1:03 PM in response to ghassett-bulldog

Just checked and it seems to be fixed with the iOS 11.0.3 update.

Oct 16, 2017 11:17 PM in response to pucknfruck

Yes, 11.03 seems to have fixed

eharv

Level 1

9 points

Oct 22, 2017 6:54 AM in response to ImpeachTrump

Nope, I am still having this problem even on the 11.03 update. Mine is sometimes top of screen and sometimes bottom.

eharv

Level 1

9 points

Oct 22, 2017 7:22 AM in response to eharv

Ah, ok solved now. iOS 11.03 with a subsequent hard restart has finally solved this. Hard restart = pushing and holding power and home buttons until the Apple logo appears.

Oct 23, 2017 5:26 AM in response to pucknfruck

I have the same issue with the zoom region in accessibility. Major bug.

Oct 23, 2017 5:32 AM in response to christian11005

I still have the issue after a hard reboot. I hate when these guys don't fix bugs. Lame, one of the most valuable companies in the world can't put out a core feature properly.

eharv

Level 1

9 points

Oct 23, 2017 5:58 AM in response to eharv

Should not have held my breath - problem is back, hard reset only temporarily fixed the problem!!!!

Nov 14, 2017 7:13 AM in response to pucknfruck

Restart solved the problem!

TheRyBar

Level 1

4 points

Nov 14, 2017 12:16 PM in response to nelsonfromhomer

For me, rebooting fixes it temporarily. If you have screen lock off, and then go into landscape mode, the issue will happen, again, at some point.

Wolf2

Level 1

4 points

Dec 14, 2017 3:49 AM in response to pucknfruck

still not fix on ios 11.2.1 !!!!

Dec 15, 2017 9:46 AM in response to pucknfruck

You have to to triple click and remove/cancel the Zoom function and then restart your phone, it worked for me.

Dec 23, 2017 5:04 AM in response to Tjlin7

Yes, the updates messed up with the zoom. Its so frustrating to spend $800 on a phone that in two years will be disabled through updates.

Jan 26, 2018 9:20 PM in response to Trianderloz

Did it and to worked for now. Recurring issue though. Praying for a day without countless frustrations.

Mar 2, 2018 4:16 AM in response to pucknfruck

11.2.6 and the bug is still here. BTW, the complete reboot solves it temporarily...

iOS 11 accessibility zoom issue