If you have an unpaid balance, you'll see one of the following messages:
- "There is a billing problem with a previous purchase. Please edit your billing info to correct the problem."
- "There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved.”
To resolve the issue update your billing information on your iPhone, iPad, or iPod touch in Settings or from your Mac or PC in iTunes.
- Make sure that your name and address match the information on file with your financial institution.
- Make sure that the payment account you're using is in good standing.
- If you're using store credit, make sure add enough credit in your account to cover your purchases.
- If you can use any of these payment methods. You can't select None when you have an unpaid balance or payment due.
After you update your payment method, iTunes Store automatically attempts any outstanding orders with your updated billing information.
To see which order you need to pay for, you can view your purchase history on a Mac or PC. Your purchase history shows your most recent purchases first. To see details of any purchase, click the arrow to the left of the order date. Click Billing Info, to update your payment information. If you’d like to apply your store credit, click Pay. If you need to dispute a charge, use Report a Problem.
If you're using Family Sharing, and see this error message, the family organizer must update their billing information.
If you have an unpaid balance, you'll see one of the following messages:
- "There is a billing problem with a previous purchase. Please edit your billing info to correct the problem."
- "There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved.”
To resolve the issue update your billing information on your iPhone, iPad, or iPod touch in Settings or from your Mac or PC in iTunes.
- Make sure that your name and address match the information on file with your financial institution.
- Make sure that the payment account you're using is in good standing.
- If you're using store credit, make sure add enough credit in your account to cover your purchases.
- If you can use any of these payment methods. You can't select None when you have an unpaid balance or payment due.
After you update your payment method, iTunes Store automatically attempts any outstanding orders with your updated billing information.
To see which order you need to pay for, you can view your purchase history on a Mac or PC. Your purchase history shows your most recent purchases first. To see details of any purchase, click the arrow to the left of the order date. Click Billing Info, to update your payment information. If you’d like to apply your store credit, click Pay. If you need to dispute a charge, use Report a Problem.
If you're using Family Sharing, and see this error message, the family organizer must update their billing information.
How do I fix my billing information?
