High Sierra Photos Editing Issue

Since upgrading to High Sierra a frequently used feature for me in the Photos app is the retouch tool. Since the upgrade it's been very, very slow. On a few photo it starts out quickly and then the touches which should be immediate are delayed or simply don't happen at all.


Hopefully, if anyone else is running into this, that the upcoming 10.13.1 will fix it.

iMac (27-inch, Late 2012), macOS High Sierra (10.13)

Posted on Sep 30, 2017 4:28 PM

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Posted on Feb 4, 2018 11:28 AM

My Photos is at present working as it should!!! Here is the pain I went through to get this working and the some pain I continue to have:


  1. I backed up my drive to an external drive using Superduper! - This makes a bootable copy of my system in case something went wrong( I also back up to Time Machine and Backblaze but I wanted to be safe)
  2. I did a clean install of 10.13.3 High Sierra - which included the following steps
    1. Created a bootable installation USB drive for 10.13.3 High Sierra
    2. Booted system to the above USB drive
    3. Erased my hard drive using disk utilities on bootable USB
    4. Installed High Seirra
    5. During install, 1 migrated all users, data and settings EXCEPT applications from backup I made in step 1. This means I will have to install all 3rd party apps manually.
  3. Once Step 2 completed in total(about 7 hours later) I tried using Photos and it worked great! Yay!
  4. The next thing I did was install back my missing apps one by one. After each app install I would restart and check Photos. The apps that installed and DID NOT affect Photos performance are as follows:
    1. Office 2016
    2. Pages
    3. Numbers
    4. Keynote
    5. Backblaze
  5. Dropbox however broke Photos. I installed Dropbox for Business, linked it back to my Dropbox folder, rebooted, logged back in and waited for a bit. Then I checked Photos and I was back to the lock up behavior described in my previous post 😟 Once I quit Dropbox and uninstalled it (threw it away out of the Applications folder) and restarted, Photos started working as it should.


I will keep checking Photos over the next week and post if it starts acting up again I still have to install Steam and Parallels and I will post if those break Photos.


Hope that helps - Will send Apple feedback as well.

166 replies

Nov 25, 2017 5:15 PM in response to chenggang.wang

Are you saying that when your computer is running off battery Photos is OK, but when on power cord it is messed up? Excuse this question, but I am not a tech savvy person.


Also, I have another MacbookAir that has not been upgraded to Sierra. I exported several albums from Photos on High Sierra computer to thumb drive, then imported from thumb drive to Photos on other computer. When I opened an album none of my titles displayed even though the titles were displayed in the “info” box. So that is not a solution as I am I. The midst of sorting 2000 photos and sequence them using titles I assign.


Now ow I am looking at Picktorial for editing. Anybody have experience with it?

Nov 29, 2017 10:07 AM in response to Canadianpj

I recently upgraded to High SIerra 10.13.1 for the sake of my new Iphone to solve the "Live" photo issue. Without it, I couldn't edit my cell photos on any of my Macs. Mac Photo "retouch" is COMPLETELY USELESS. Bad timing for me, as I need Mac Photo for my work. Can't erase at all. It takes so much time, as it slowly leaves a white trail, that is slow to disappear and then simply does nothing. Waste of time. PLEASE FIX this bug, ASAP. Thanks

Nov 29, 2017 11:00 AM in response to Community User

I just noticed that on a large export (200+ pictures, RAW to PNG) the retouch steps were all corrupted,

That has nothing to do with Photos - If you export the RAW it is a bit for bit copy of what you imported - Photos never touches the original for any reason so when you export the RAW you are exporting the original and Photos has not done anything to it


LN

Dec 7, 2017 4:22 AM in response to Canadianpj

BEWARE of 10.3.2 UPDATE! I was alerted by the Apple tech to run the update that just came out. It seems to have fixed the crashing of PHOTOS only, but somehow wiped out all photos taken from the Mac High Sierra update to the software update! I have checked my backup on Time Machine, and so far cannot locate the missing files either! Not sure what is going on but have a call into Apple this morning.

Dec 8, 2017 6:18 AM in response to RCoindreau

If only Apple would provide users with an expected timeline for the fix instead of leaving everyone in the dark. That is where the enormous frustration stems from - it always is the case. Not knowing when the system will be functional again.


I am assured that Apple is working on the problem from their tech support, as the failure is popping up across the board.


Hopefully, soon!

Dec 8, 2017 7:22 AM in response to Robert Polsky

They don't even trust in their own software. 😕


I have a Time Machine backup of my Mac, but all my photos are on the cloud. So I guess the Time Machine backup is not really a backup of my photos, just the library.


In fact, this is just starting to make me nervous. ALL my photos are in Apple hands.


How much I miss Aperture. 😟



EDIT: Have you read about any success from someone else by doing a Clean Install?

Dec 10, 2017 12:21 PM in response to Robert Polsky

I am having a terrible, frustrating time with photos on my Mac. I cannot go from crop to edit or from edit to crop without the spinning rainbow. It even crops without me doing it. The retouch feature makes the photo look worse and does not work. Period.


I also have about12,000 photos on my computer and I am very upset that the newest 10.13.2 has made the photos worse instead of better.


Please, please, fix this ASAP. It is not acceptable.

Jan 16, 2018 11:23 AM in response to BobSnow

The issue does seem to be prevalent among many users. If Apple cannot devise a fix for these things (quickly) then some recourse should be offered to those who have followed Apple's recommendation to upgrade! I, too, am most frustrated by the launch of these products without fully testing their software.


My computer, too, is 2011. My issues seem to be mainly with RAW photos, which I mostly shoot.


Rob

Jan 28, 2018 10:24 AM in response to BobSnow

The issue does seem to be prevalent among many users. If Apple cannot devise a fix for these things (quickly) then some recourse should be offered to those who have followed Apple's recommendation to upgrade! I, too, am most frustrated by the launch of these products without fully testing their software.


My computer, too, is 2011. My issues seem to be mainly with RAW photos, which I mostly shoot.

Jan 31, 2018 7:09 AM in response to Canadianpj

I am on 10.3.3 and a 2015 iMac w24GB of RAM and a fusion drive so no APFS. My wife tried editing photos last night and Photos consistently stalled and crashed 3 times. This is unacceptable. This problem has been going on since Sierra. I have not tried doing a clean install and I should not have to. My wife is asking if we can move to another solution. I will give Apple feedback( did submit crash reports) but I have problems in other areas as well. Not sure this helps anyone but me. Very frustrating.

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High Sierra Photos Editing Issue

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