On my iPad mini 2 (iOS 11), I can't turn off passcode. Any help?

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samtiger16 Author

Level 1

4 points

On my iPad mini 2 (iOS 11), I can't turn off passcode. Any help?

I need to turn of the passcode lock on my iPad but the button is greyed out so I am unable to turn it off. Please help.

iPad Mini Wi-Fi, iOS 11, null

Posted on Oct 1, 2017 10:11 AM

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Answer 1

Best reply

Diana.McCall

Level 7

21,261 points

Oct 1, 2017 10:53 AM in response to samtiger16

Hi samtiger16. Just to clarify, this may be caused by a profile in Settings > General > Profiles, which may enforce a security policy. Incidentally, a passcode is a good thing anyway, in case you ever lose or misplace your device.

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Answer 2

Oct 1, 2017 10:13 AM in response to samtiger16

Do you have an Exchange account on this iPad? It's possible that a provision on your account is preventing you from removing it. Contact the administrator, or delete the account if you no longer use it.

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