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After receiving IOS 11.01.1 on my MGCT2LL/A1522 (iPhone 6), my phone is super slow. Apps hang, then close (like the Starbucks app), my purchased music would just stop in the middle of a song, then I had to close the app and re-open.
In general, everything is very slow to respond, and I have rebooted twice.
Any suggestions
Many apps unresponsive. Phone also running extremely warm and battery draining very quickly. Turning off background app refresh makes no difference whatsoever. Hard reset has no effect. I have 78GB free.
Apple till now was a giant I agree, but after ios upgrade to low end devices like iphone 6 you are not eligible to call as giant in the market. Please revert back to ios 10.33 for Iphone 6 people will be happy or make ios 11.1.2 faster for Iphone 6
FYI for everyone here in this thread post.
In addition to all of the possible fixes and solutions presented another iPhone 6S user, in another single posting here,
suggested to go into Settings, General, Accessibility, Increase Contrast and turn ON Reduce Transparency.
Your iPhone 6/6S won’t look as pretty, but that user reported that his iPhone 6/6S speed improved considerably.
In addition, I have been advising in the Settings app, under General, turning ON Reduced Motion.
Good Luck to ALL!
Hello All, Has anyone contacted Apple Support regarding this issue? I recently used the Chat option because I'm getting frustrating with this issue. If anyone has, I would like to hear your thoughts.
In the meantime, I got so frustrated with the chat and the response I received from one of the technicians I thought I would share the transcript with you all. I know some of you may frown, disapprove or think it may be wrong to post the transcript but have a read and let me know if you think this is right. Only my full name has been edited.
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| Sincerely, Apple Support |
Suffice to say, the conversation was ended before I could ask any further questions or get any further support. I don't understand why my batter life was absolutely perfect before the update to iOS 11.1.2. Only within the past few days I've noticed that it drains rather quickly when connected to the Wifi. However, surprisingly the battery life is rather good on BlueTooth! Usually this is quite the opposite! I would really like to hear your feedback on this as I think Apple has some responsibility to their customers.
Zarbon2005 wrote:
Suffice to say, the conversation was ended before I could ask any further questions or get any further support.
They ran a remote diagnostic and it was determined that your battery needs to be replaced. You were repeatedly asked if you wanted them to help you set up an appointment to have the phone looked at. They can't fix hardware over the phone.
Yes they did ask to set up an appointment. I do not think this is hardware, replacing the battery wouldn't make any difference. It was working OK before the update. Why has it suddenly diminished after updating?
I'm willing to bet It's not a hardware or battery issue. Look at all the people who have posted problems with their iPhone 6's since this update was released. If anything, the update is causing battery problems, not the other way around. It may also be a ploy to generate phone sales as it coincides with 2 new phone models being released. The only way this gets fixed is to have a group of attorneys contact Apple to explain our concerns.
You'd be amazed at what a battery replacement will do.
After a sw update, backup,and other particular changes, it's normal for the battery to act out of sorts for a while.
However, it appears your battery was to a point already in which it needed to be repaired.
It's a good thing he ran diagnostics for you; now you may find resolution
Many users are on here with all models noting system-wide issues, and a new battery has been the primary cause. Replacing theirs has helped them and many others
Best of luck
Thank you Uboat for seeing my point. I doubt very much that Apple will do anything about this. So many people on this community have reported the same issue. They haven't responded then nor will they now unless legal is involved i bet.
On this instance I don't think this is clear evidence to replace the battery - Apple or Android.
What about updating the BIOS on some laptops to prolong battery life or better battery performance? Same thing on a mobile device don't you think?
Zarbon2005 wrote:
Yes they did ask to set up an appointment. I do not think this is hardware, replacing the battery wouldn't make any difference. It was working OK before the update. Why has it suddenly diminished after updating?
If you're going to ask experts for help, it makes sense to take the advice they give you. There is such a thing as co-incidence (and confirmation bias).
Uboat CT wrote:
I'm willing to bet It's not a hardware or battery issue. Look at all the people who have posted problems with their iPhone 6's since this update was released. If anything, the update is causing battery problems, not the other way around. It may also be a ploy to generate phone sales as it coincides with 2 new phone models being released.
There are no more than the average number of people complaining. Most of the iPhone 6's out there are coming up on when they would need to have a battery replaced. But, it's your choice to either keep coming up with conspiracy theories or to do something constructive.
Zarbon2005 wrote:
On this instance I don't think this is clear evidence to replace the battery - Apple or Android.
What about updating the BIOS on some laptops to prolong battery life or better battery performance? Same thing on a mobile device don't you think?
A battery test is straightforward and very reliable. There is a chip in the battery. All the test does is ask that chip "How are you feeling today?" If you want a 2nd opinion, get the app Battery Life. It does a pretty good job of testing the battery also.
Uh, IdrisSeabright - there are 24 pages ⚠ of complaints on this one issue since this update was released in October. That's one heck of a coincidence. Time to step back and get some perspective. Either there is an Apple-created software issue which needs to be fixed or they sell more batteries and/or phones. It's pretty easy math.
Uboat CT wrote:
Uh, IdrisSeabright - there are 24 pages ⚠ of complaints on this one issue since this update was released in October. That's one heck of a coincidence. Time to step back and get some perspective. Either there is an Apple-created software issue which needs to be fixed or they sell more batteries and/or phones. It's pretty easy math.
I am the one with perspective. Twenty-four pages of a lot of the same people posting (and one very long cut and paste) is not that many people. If wouldn't be a significant percentage of iPhone 6 users even if every person posting was unique. At any given time, there are lots of iPhone batteries reaching the end of their useful life. For some of them, that happens around the same time as an update.
The diagnostics are true and valid; thus, you have clear evidence
They also run a full mobile diagnostic on your device which doesn't just show the battery but any and all issues that may or may not be present in your system
Apple Support doesn't run false diagnostic systems nor issue false reports; if so, that tech would get walked right out the door and not allowed back in. The results come straight from your device that you selected to run with the tech
Any preventative measures for a battery can certainly be taken on the user end
iPhone 6 very slow with IOS 11 update
