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iPhone 6 very slow with IOS 11 update

After receiving IOS 11.01.1 on my MGCT2LL/A1522 (iPhone 6), my phone is super slow. Apps hang, then close (like the Starbucks app), my purchased music would just stop in the middle of a song, then I had to close the app and re-open.

In general, everything is very slow to respond, and I have rebooted twice.


Any suggestions

Posted on Oct 1, 2017 5:02 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2017 9:22 PM

Many apps unresponsive. Phone also running extremely warm and battery draining very quickly. Turning off background app refresh makes no difference whatsoever. Hard reset has no effect. I have 78GB free.

733 replies

Dec 23, 2017 6:51 AM in response to donalan

I wanted to follow up on my 2015 iPhone 6S under the free battery replacement program by Apple. I went into the Apple story yesterday and they couldnt have been nicer. They checked my phone and my phone qualified for a free install of a new battery. The phone would not power on after the install so they gave me a brand new 6s with a 90 day warranty. Whole thing to 70 minutes 3 days before Christmas. You can see if you are eligible here iPhone 6s Program for Unexpected Shutdown Issues - Apple Support

Dec 29, 2017 2:42 AM in response to IdrisSeabright

This, as most of us here already suspected was a deliberately engineered slow down and has now finally been admitted: Statement.....


A Message to Our Customers - Apple


and here:

http://www.bbc.co.uk/news/technology-42508300?intlink_from_url=http://www.bbc.co .uk/news/topics/crr7mlg0gqqt/apple&link_…


So time to get in the queue for a new replacement battery.


I still think the user should have the choice of whether to throttle the CPU / GPU performance though, as this is the one main thing that is making the phone unusable for me - the slow laggy display and response times of doing nothing more than trying to scroll through an email - forget Landscape zooming in Safari, it just freezes, App store won't load - takes 2-3 times of closing it before it opens. All immensely annoying.


So thank you for the apology Apple, though a long time coming.

Jan 14, 2018 7:02 PM in response to Forgotten Rebel

Your postings are being removed because they do not conform to the Apple Support Communities User Terms of Use Agreement WE ALL here agree to when we sign up here to participate in the forum Communities.

The Terms of Use Agreement is only one-page long and is a fairly quick read.


https://discussions.apple.com/docs/DOC-5952

As a long as you insist on NOT complying/conforming your post replies to this agreement, your postings will continue to be censored/deleted by the Apple’s ASC staff moderators.

Dec 11, 2017 7:49 AM in response to El Paso Steve

I have an iPhone 6 and have also had terrible performance since updating to iOS 11. There are many symptoms:


  • Apps open up slowly and stutter.
  • The keyboard opens up slowly and there is keyboard lag.
  • The phone and keyboard freeze when Messages or Mail try to autocomplete addresses.
  • The phone regularly becomes unresponsive for a few seconds at a time.
  • I often have to tap buttons three or four times before I get a response. For example, in the Maps app after I get directions I have to tap on the "go" button over and over before I start getting directions.


iOS 11.1 and iOS 11.2 have not helped.


I did a factory reset and reinstalled iOS and all my apps and data and that did not help.


I have an iPhone 6 with 64GB of RAM. I have 32GB of available space. My battery is fine, showing only 14% wear. (Of course, having an old battery shouldn't kill performance, but apparently there's some evidence it does that.)


Apple needs to fix this problem. Even if it was not intentional, it looks like they are slowing down old devices to push people to new ones. They need to fix it.

Dec 23, 2017 6:24 PM in response to Philly_Phan

Terms of Use


  1. Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Apple will not tolerate flames or other inappropriate statements, material, or links. Most often, a "flame" is simply a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
  2. Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well.

Dec 23, 2017 6:29 PM in response to donalan

donalan wrote:


Terms of Use


  1. Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Apple will not tolerate flames or other inappropriate statements, material, or links. Most often, a "flame" is simply a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
  2. Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well.

Your posts are not constructive and make me feel uncomfortable.

Jan 14, 2018 9:43 AM in response to evergreens197

evergreens197 wrote:


You go to bed and turn off your phone at about 43% battery remaining, leaving it on the table.

Why aren't you plugging your phone in at night? If you plug your phone in at night, make sure it's connected to WiFi and the screen is locked, your phone will be backed up to iCloud (assuming you have that turned on) and will be charged and ready to go in the morning. Also, you won't need to risk damaging your phone by putting it under a heater.


The temperatures you're citing are within the operating range of the iPhone. Therefore, if you're phone isn't working at those temperatures, there's something wrong with it.


Environmental Requirements

  • Operating ambient temperature: 32° to 95° F (0° to 35° C)
  • Nonoperating temperature: ‑4° to 113° F (‑20° to 45° C)

Jan 18, 2018 8:27 AM in response to Andrew Shalit

You raise good points. This is by way of explanation, not a justification.

  • The technical support reps are not permitted to say anything that has not been approved by Apple Legal and included in their support scripts. [Apple is not alone in this; all large companies do it]
  • Six weeks ago this was not an acknowledged issue by Apple, so it would not have been included in support scripts
  • Tier 2 support techs are given more flexibility than the initial Tier 1 reps that answer the phone, so if you can escalate to Tier 2 sometimes you can get "unofficial" information. I did on a different problem a couple of months ago
  • Apple has thousands of support reps. Some are more highly skilled than others. And with that large a number, when a rep says they haven't heard of the problem before they might be telling the truth
  • If a rep doesn't have specific instructions on a topic they will revert to "standard" troubleshooting steps, which is what you were told.

Oct 5, 2017 6:40 AM in response to Zoma55555

You have to download iOS 10.3.3 ipsw file from Apple server to your computer.

Then connect your iOS device to your computer.

Open iTunes app, select your device (iPhone or iPad).

Option-click the Restore button in iTunes and a standard file-selection dialog comes up allowing you to find your previously downloaded .ipsw file.

You lost all your personal data on device!

Run the recovery process.

Oct 6, 2017 8:12 AM in response to visberry

Battery life has improved somewhat, apps still hanging. Phone has also become intermittently unresponsive. Pressing the home button will not wake up my phone. Lock button does nothing either. After pressing several times, waiting about 15 seconds later my phone will wake up. Pretty underhanded to make perfectly good older iPhones run like dog sh**

iPhone 6 very slow with IOS 11 update

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