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iPhone 6 very slow with IOS 11 update

After receiving IOS 11.01.1 on my MGCT2LL/A1522 (iPhone 6), my phone is super slow. Apps hang, then close (like the Starbucks app), my purchased music would just stop in the middle of a song, then I had to close the app and re-open.

In general, everything is very slow to respond, and I have rebooted twice.


Any suggestions

Posted on Oct 1, 2017 5:02 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2017 9:22 PM

Many apps unresponsive. Phone also running extremely warm and battery draining very quickly. Turning off background app refresh makes no difference whatsoever. Hard reset has no effect. I have 78GB free.

733 replies

Oct 20, 2017 1:27 AM in response to sstylermacuser

The solution for iTunes is to download the previous version that restores backup for Apps. I complained bitterly to support and this is how to get that function back. Go to this Apple page and pick the version for your OS that is earlier than the update you have:

https://support.apple.com/en_GB/downloads/itunes

This will also put back the App Store on iTunes so you don’t have to use the App on your iPhone as the only way to browse apps!


I won’t be updating iTunes again and will be sticking at this version now since they crippled it with the last update.

Nov 3, 2017 4:14 PM in response to El Paso Steve

How come no one in this posting has sent direct feedback to Apple?

The feedback pages are where Apple gets DIRECT feedback from its users about product issues/improvements/suggested features, etc.

Apple won’t know your iPhone 6 issues unless you make them aware there are iPhone 6 issues with iOS 11.


Everyone posting here should send feedback to Apple here.


iPhone Feedback


http://www.apple.com/feedback/iphone.html



Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the appropriate Apple personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.



Good Luck to All!

Nov 5, 2017 7:15 PM in response to visberry

This is the correct feedback link for iPhone.


iPhone Feedback


http://www.apple.com/feedback/iphone.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the appropriate Apple personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


Also, your Reset All Settings tip hasn't worked for every iDevice model compatible with iOS 11.


Many iDevice users having issues with iOS 11 are having different iOS 11 issues than the one your iPhone had.

Your solution, while completely valid, has not worked, in all of the iDevice support communities, for everyone having iOS 11 issues with their iDevice.


Just sayin’.

This may work for some users, but as I have found in these iOS device support communities, not all.


Good Luck to You!

Nov 11, 2017 3:06 PM in response to El Paso Steve

Hello everyone,

Welcome to Apple Support Communities, for everyone who has slower than expected performance on their iPhone or iPad, in the post we have found many methods that work.

1) Update to the latest version of iOS 11, which is iOS 11.1.1, this update brings big fixes and improvements to your iPhone and iPad:Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

3) Restart your iPhone or iPad by: https://support.apple.com/en-nz/HT201559

4) Reset iPhone Settings, go to Settings > General > Reset > Reset All Settings, this will not erase any documents or data, but backup your device beforehand.

If nothing else works, restore your device to iOS 11.1.1 using iTunes, you can learn how to Restore your device to factory settings using the provided articles below, then after you have restored your device, you can restore from an iCloud or iTunes local backup after. Be sure to make an encrypted backup so Health & Activity, iCloud Keychain and password settings get kept after restore.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Thanks for using Support Communities

RANT:

If the steps provided here, don't work don't complain to us about planned obsolescence, or Apple slowing down iPhone's, because I have had a positive experience all throughout iOS 11, and it's not the latest device, also don't recount your personal experiences then blame Apple for your misfortune. Do the smart thing and take your phone into an Authorized Apple Re-seller and get it fixed. Stop complaning!


<Edited by Host>

Nov 11, 2017 3:18 PM in response to SonnyEmi

Hello there,

My apologies for that, what I should of said is.

" Don't expect your iPhone 6 to perform as well as a newer device, obviously for some iOS 11 has been a bit rough and the only thing that we can do- as a community is to help one another out, and the only fixes were a Restore, or Reset All Settings, if they don't work, there is nothing you or I can do"

For product feedback relating to Apple Products & Services, please visit this website: Feedback - iPhone - Apple


If you need more help, please reply to this post.

Nov 12, 2017 9:22 AM in response to SonnyEmi

There is NO RANTING, complaining, whining or negative commentary here because Apple employees aren't, AT ALL here, reading posts from a user to user support community , and in addition, these are Apple product technical support communities and NOT a social media place to rant and complain and carry on per the Community Terms of Use Agreement (ToU) we all agree to when we all signed up here.

The Apple support staff that ONLY moderates these communities CAN and DOES remove such post responses.


https://discussions.apple.com/docs/DOC-5952

If you want Apple, directly, to hear all of your rants,,comments, complaints, suggestions, without edits or censoring here by ASC staff moderators, post your iPhone feedback here.



iPhone Feedback


http://www.apple.com/feedback/iphone.html



Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the appropriate Apple personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.



In addition, have you simply tried the Reset All Settings in the Settings app to see if this clears up any issues with your iPhone 6/6S before you go through the whole erase and restore procedure?



Good Luck to You!

Nov 15, 2017 11:00 PM in response to SonnyEmi

So, helped a friend today; same issue...great deal of lagging in particular - we reset all network settings. We recovered data from iCloud backup during set up.

Tested it - still a bit slow for her taste, and I had to concur

- So, then went into Settings-General-iPhone Storage and began cleaning up apps.

This was a HUGE help. ***We got rid of a lot of data in "Review large attachments" (5 GB)*** - she had no idea attachments were in there

Essentially, freeing up this space on the device itself gave it room to "breathe" and function much better. Her system was overwhelmed.

- Backed all photos and content to iCloud again and removed what we could off of the device.

Removing apps or app data from your iPhone storage is a smart idea anyhow and it was a great help to her.
Her 6 is running smooth again.

Hope this status update helps!


About storage on your device and in iCloud - Apple Support

Nov 20, 2017 11:58 AM in response to Pps-eu

Apple teams, designers and engineers do not read these forums. Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff assigned to these community forums, but I do not think any info is ever passed on to who/mever the cognizant parties are who would need to know if there are any mounting issues with a product or software.

The only way to get Apple to listen to you is to use their feedback portion of their website.


iPhone Feedback


http://www.apple.com/feedback/iphone.html



Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the Apple personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.



Good Luck to You!

Nov 30, 2017 10:56 AM in response to MichelPM

All of you with iPhone 6/6S models need to keep Apple informed about the issue/s with this phone through the iPhone feedback page!

The more users who post feedback, the more Apple will be made aware of the iPhone 6/6S issues you all appear to be having.

You can post multiple feedback and you should post feedback for every iOS 11 update that has NOT solved your iPhone 6/6S issues!


iPhone Feedback


http://www.apple.com/feedback/iphone.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper, responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

Apple gets the feedback, folks!

Trust me.

If iPhone 6/6S users aren’t posting enough negative feedback, then Apple will continue to ignore or do nothing for iPhone 6/6S users.

So, you iPhone 6/6s users need to stay on top of continually supplying your negative feedback to Apple and make sure the feedback is specific enough for them to research and test the issues these iPhone 6/6S models are having!


In addition, have any of you who have recently posted, read through this posting and tried any or all of the posted possible fixes/solutions?

I would suggest reading this post and try the possible solutions made available.


Good Luck to You All!

Dec 6, 2017 9:48 AM in response to Newlaw1995

Newlaw1995 wrote:


MichelPM: First, for unknown reasons, I am unable to access your responses or comments from the notifying email that I receive.

Then read them here in the thread.


Second, I have made numerous posts to the Apple Support page describing the issues I have encountered with iOS 11,

Apple is not reading here in these forums. So, I hope by "Apple Support page" you mean the feedback page. Apple does read everything submitted there.


http://www.apple.com/feeedback

Dec 13, 2017 3:24 AM in response to agodfrin

Hi Tarun (tarun5225),


Thanks for participating in the Apple Support Communities.


We’ve removed your post iPhone 6 very slow with IOS 11 update because it contained either feedback or a feature request that was not constructive.


To read our terms and conditions for using the Communities site, see this page: Apple Support Communities - Terms of Use



We hope you’ll keep using our Support Communities. You can find more information about participating here: Apple Support Communities - Tutorials



If you have comments about any of our products, we welcome your feedback: Apple - Feedback



We’ve included a copy of your original post below.



Thanks,
Apple Support Communities Staff





hello...


yesterday I read tht apple has claimed that older iphones like 6 with older battery are causing slow performance in the device, however, i have bought this iphone 6 in april 2017.... still i dont think its a battery issue....if its a bug why dont apple developers solve this.... I really dont have trust on apple again..i feel like a fool spent so much money on this crap still dont perform well after doing all reinstallling a new software and oll..its a shame how my older android 3 years phone UI performs so smoothly than this iphone 6...it is really bad and it's annoying....u will lose trust apple if this situation cant be solve...trust me..m also a software tester,,so buggy ui of ios 11.2 ...it. is really bad

Dec 13, 2017 7:12 AM in response to Andrew Shalit

Andrew Shalit wrote:


IdrisSeabright wrote:


flgliderpilot wrote:


should add i didnt even choose to update, ios tricked me into it somehow and it was done while i was sleeping. now my phone is practically useless.

You have to explicitly accept the update for it to be installed. I'm sure it's quite possible you simply didn't read the box that you clicked "Ok" to but that's not anyone (except possibly yourself) tricking you.


Don't blame the user for this. When a new version of iOS comes out, users get prompted repeatedly to upgrade. These prompts interrupt what you're doing, and you have to tap buttons to dismiss the dialog before you can get back to using your phone. The buttons are not clearly labeled. One of them says "Install Later". Most people who tap that button probably think it means "ask me about this later." But that's not what it means. If you tap "Install Later", the update will install overnight, and you'll wake up with a phone that has the new version of iOS.

Don't blame the user for not paying attention to what an alert says? Hmmm....



There is no way to tell iOS, "I don't want to update. Please stop bugging me about it."

It's pretty clear that Apple, the company known for wanting to control things, thinks people should install these updates, especially as they often contain very important security updates. However, you should still let them know what you'd like to see:


http://www.apple.com/feedback

iPhone 6 very slow with IOS 11 update

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