A windows Process is using high CPU on my MacBook Pro

Question

A windows Process is using high CPU on my MacBook Pro

Okay so I have contacted Windows Support 7 times regarding this issue and they have been saying contact Apple Support.

I have Windows 10 Pro Build 1607 and I have a system process called "ntoskrnl.exe" that's using around 50% of my CPU. This is usually because of an Old Windows Driver (according to Microsoft).

I have a MacBook Pro (Retina, 15-inch, Late 2013).

I get this error while trying to even upgrade to the latest version of Windows:

and this is what Microsoft Live Chat Support told me:

So can someone till me what to do?

MacBook Pro (Retina, 15-inch, Late 2013), OS X El Capitan (10.11)

Posted on Oct 2, 2017 5:05 AM

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Answer 1

Loner T

Level 9

59,513 points

Oct 2, 2017 5:42 AM in response to grahammiranda

Despite the 50+% utilization, does Windows run slow or is it unresponsive?

You can run an in-place upgrade to Creators Update (1703), but not a clean install. Please back up Windows before you try to run such an upgrade.

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Answer 2

Oct 2, 2017 6:01 AM in response to Loner T

Well, no but my MacBook fans run super fast and super loud (which isn’t usual) and it gets heated up. That’s as soon as it’s even booted. So even thought it isn’t unresponsive I don’t want it to happen!

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Answer 3

Oct 2, 2017 6:57 AM in response to Loner T

It isn’t bout adjusting the values! There is a bug or problem somewhere with something and I can’t figure out what. I am using this (windows) for gaming only and adjusting the value isn’t going to help me.

Cause I don’t think a single process that belongs to windows using up around 50% of my CPU is normal and I’m trying to fix it.

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Answer 4

Oct 2, 2017 7:20 AM in response to Loner T

Hello,

I have the inbuilt windows antivirus.

Also, the problem started five minutes after I installed windows using a clean install. Just thought you’d want to know.

Also, I don’t think so (If i had to download it, i didn’t). But I can check it

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Answer 5

Rudegar

Level 10

174,018 points

Oct 2, 2017 8:37 AM in response to grahammiranda

you can try reading

ntoskrnl.exe Why High CPU-Memory usage by ntoskrnl.exe ANSWER - Microsoft Community

ntoskrnl.exe High CPU or Disk Usage on Windows 10 [Solved] - Driver Easy

more ntoskrnl.exe using 50% cpu

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Answer 6

Oct 3, 2017 3:26 AM in response to Rudegar

Hey!

Thanks for all your help but appatently there is a bug in Apple’s Drivers itself.

Here’s the link: https://communities.intel.com/thread/97975

Also, can someone give me a link to Apple’s windows 10 drivers?

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Answer 7

Rudegar

Level 10

174,018 points

Oct 3, 2017 4:04 AM in response to grahammiranda

back in bootcamp5 days one could download it as a zip but with bootcamp6 only way to get them is to make the driver usb stick in the bootcamp tool in osx or have somebody else (maybe with the same hardware is required not sure) make it and copy out the driver

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Answer 8

Oct 3, 2017 4:04 AM in response to Loner T

I already did that but unfortunately the Intel Graphic Driver's Redme yet says:

README FILE

Release Version: Production Version

Driver Version: 15.33.8.64.3345

Operating System(s):

Microsoft Windows* 7 64

Microsoft Windows* 8 64

Microsoft Windows* 8.1 64

Release Date: November 01, 2013