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A windows Process is using high CPU on my MacBook Pro

Okay so I have contacted Windows Support 7 times regarding this issue and they have been saying contact Apple Support.

I have Windows 10 Pro Build 1607 and I have a system process called "ntoskrnl.exe" that's using around 50% of my CPU. This is usually because of an Old Windows Driver (according to Microsoft).

I have a MacBook Pro (Retina, 15-inch, Late 2013).

I get this error while trying to even upgrade to the latest version of Windows:

and this is what Microsoft Live Chat Support told me:

So can someone till me what to do?

MacBook Pro (Retina, 15-inch, Late 2013), OS X El Capitan (10.11)

Posted on Oct 2, 2017 5:05 AM

18 replies

Loner T

Level 9

59,513 points

Oct 3, 2017 4:27 AM in response to grahammiranda

What is the current version of the drivers? Also, check Intel's Download page for latest for the same Major version.

Loner T

Level 9

59,513 points

Oct 3, 2017 7:20 AM in response to grahammiranda

Create a Windows System Restore point before you update the driver?

Oct 3, 2017 8:36 AM in response to Loner T

I just give up. Nothing works!

I updated the drive and yet the same problem.

I will just put my computer to sleep (Windows OS) and wake it before using anything cause only that solves the problem!

A windows Process is using high CPU on my MacBook Pro