Lightning Digital AV Adapter iOS 11

This used to work with my ipad. after installing iOS 11, video no longer plays on the TV.

I see the ipad home screen and video selections on the TV, but when I select a video to watch, the video still plays on the ipad, but nothing on the TV. Only the header and footers will appear and sound, but no video. please fix ASAP!

iPad Pro Wi-Fi

Posted on Oct 2, 2017 8:40 AM

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Question marked as Top-ranking reply

Posted on Oct 3, 2017 3:29 PM

Hi barberb,

Thanks for posting your question in the Apple Support Community. I understand that you're not seeing any video on the TV when you connect your iPad. I like being able to use my TV to watch content from my iPad and iPhone and I'm happy to help.

Is this happening with every app that you try to play video content from or just within certain apps? If it's only happening in certain apps, it's possible that the content is being blocked by that provider or app. I also recommend to take a look at the following info to troubleshoot this issue:

Get help

Find out what to do when you have the following issues.

If you see video but can't hear audio

Make sure that you're using a Digital AV adapter (which has an HDMI port). If you're using a VGA adapter, it doesn't carry audio signals. To hear audio with a VGA adapter, you need to connect to the headset jack on your TV, monitor, projector, or stereo.

If an app doesn't display video or play audio

The app might not be compatible with your adapter. Check compatibility on the app's info page in the App Store or contact the developer.

If an alert says that an HDCP-compatible device is required

Your content might not be compatible with your adapter. Movies, TV shows, and certain streaming video apps require High-Bandwidth Digital Content Protection (HDCP). If you try to play these movies, shows, and streaming videos using a non-HDCP digital connection—like the Apple VGA Adapter—an alert will ask for an HDCP-compatible device.

If you need help with other issues

  1. Disconnect and reconnect your adapter from your iPhone, iPad, or iPod touch and from your TV, monitor, or projector.
  2. Make sure that your VGA or HDMI cable works, since the issue could be with the cable.
  3. Remove any VGA or HDMI extension cables or converters. Accessories that convert a VGA or HDMI signals to different video formats (DVI, Composite, Component) aren't compatible.
  4. Make sure that you have the latest version of iOS.

For more help, contact Apple Support, to set up service for your:

About Apple Digital AV Adapters for iPhone, iPad, and iPod touch

Cheers!
57 replies

Dec 20, 2017 11:27 PM in response to barberb

I am having the exact same issue mentioned here and with all posts below.

There is 1 exception. I can stream Netflix using the Digital AV adapter cable to HDMI, however any downloaded content from Netflix will not play on the TV. That is when I get the sound from the TV but the video is only on my Apple device. Also there are a lot of Ipad users here and I just wanted to let you all know that the same issue is there for iphone (6S plus).

Amazon video has no issues whatsoever...streaming, or downloaded content. Amazon is the best by far!!!!!

Showtime anytime gives you a screen saying that output to other devices is not supported. This is for streaming or downloads

Cannot speak for HBO Go but HBO Now streams perfectly (however they do not allow you to download content at all)

Jan 7, 2018 6:10 AM in response to Gypsydecision

This is a classic example of companies being “Too big to fail”. Bureaucracy has caused this issue. I was told by Netflix that it was an anti-piracy “feature”. My response was that, as a law-abiding citizen, am quite disappointed with Netflix and Apple. This will provide more impetus to switch to Android and other video providers like Amazon and Youtube Downloads.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Lightning Digital AV Adapter iOS 11

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