iTunes locked with error message: iTunes could not connect to the iPad because it is locked with a passcode

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Level 1

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iTunes locked with error message: iTunes could not connect to the iPad because it is locked with a passcode

I am getting the following error in iTunes after upgrading it and my iPad to iOS 11.

iTunes could not connect to the iPad “XXX iPad” because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes.

I cannot exit the error message even if I select CANCEL or TRY AGAIN. The only way to get rid of the message is to force quit iTunes. My iPad is NOT locked with a passcode. It is set up for wifi syncing but that is not working because of the error. I can sync it through the cable.

This renders iTunes useless to me. I do not have this problem with 4 other iPhones - 2 on iOS11 and 2 on iOS10. Please advise on how to fix this problem.

Mac mini, iOS 10.2.1

Posted on Oct 3, 2017 6:15 PM

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Answer 1

heiber Author

Level 1

55 points

Oct 10, 2017 7:42 AM in response to ChemApple

For now I have disabled wifi syncing on my iPad. The error has gone away but that is just bypassing the problem and not solving it. Now I will need to periodically manually sync.

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Answer 2

Oct 8, 2017 1:29 PM in response to heiber

This is not a fix, but just to let you know that this identical message is erroriing and popping up every ~2 minutes for me such that I need to click through 60+ f*(&(ing CANCELs before I can clear them all.

I have had no luck overcoming this bug which started with the iTunes update last month. If anyone has a fix, I'd love to know it!

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