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tschust Author

Level 1

56 points

System freezes since High Sierra

Hi,

since i upgraded to High Sierra i get random (every few houres) system freezes/slow downs. Everytime the mouse is still useable but the response needs quite a lot of time and sometimes there is no response at all. I had some freezes where the system recovers after 10 minutes and sometimes i had to do a hard reboot.

I thougt it might be an issue with the current release of High Sierra therefore i installed the 10.13.1 Beta, but the issue is still present.

I have no external drivers installed.

Has anyone an idea what i can do to track down what could cause such an issue?

MacBook Pro with Retina display, macOS High Sierra (10.13), late 2013 15"

Posted on Oct 4, 2017 3:09 AM

Top-ranking reply

surveygold

Level 1

27 points

Posted on Oct 16, 2017 3:55 PM

I have this problem, too, on my Mac Pro (Late 2013): I installed High Sierra (upgraded from Sierra) on October 6th. Ever since then, here is what happens: I leave my Mac running at the end of the work day. I come back to my office the following morning and the computer is unresponsive to trackpad or keyboard wakeup. My only option is to restart the computer.

I have reset SMC. I have downloaded and reinstalled High Sierra as of October 11th. I have upgraded my external monitor card drivers (Blue Diamond) to High Sierra compatible drivers. The system is still locked up on most mornings. The only thing that has changed is that after resetting SMC the monitors actually wake upon response to touching the trackpad or keyboard. But, that doesn't matter, because the actual operating system is locked up.

On October 11th, I opened a ticket with Apple support and have provided their engineers with a crash dump diagnostics file.

This behavior has happened nearly every day since installing High Sierra on October 6th. Although, curiously, the computer was awake and ready for business for me the past two days (October 15th and 16th) without incident...and without a change on my part.

I have just heard back today (October 16, 2017) from my Apple support contact who has confirmed that:

Computers locking up is a known issue that is affecting many users who have upgraded to High Sierra.
As such, research will continue and it will be addressed in a forthcoming operating system update.

Technology. It's great...when it works. #ahem

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148 replies

Feb 25, 2018 12:06 AM in response to tschust

I have a 2014 MBP, having the same issues still. Previous to update even, upon attaching my LG monitor the whole system would freeze leaving only an option to Hard reboot. If i attach the monitor first then turn on the laptop it works fine, it just cant handle plugging in 'live' anymore.I upgraded to HS today hoping it would resolve the issue but alas its the same. waiting for a patch or a resolve.

Recently I have began to think that Ive experienced more issues with my iPhones and Apple products than ever before.. always an ambassador for Apple products as they 'just work' they are more recently 'not working'. Seems that the Software teams at Apple are not as 'tight' on their update releases as they once were...

Feb 25, 2018 12:19 AM in response to tschust

I've got Mac Pro (late 2013), v 10.13.3. I've had this issue almost since I got the thing - ie through several upgrades. Thought it got significatly better with Sierra, now that I've upgraded it's locking up every several hours - ie its gone from locking up after weeks to hours. Ran DU on all drives in repair mode, also thought that running Onyx maintenance scripts on it would make things better, but doesn't seem to.

I looked at the log and it seems to have something to with WindowServer and too many wakeup attempts causing the fan to speed up which would account for why the "box" feels warm when it's locked up - but that's just a guess.

Feb 25, 2018 10:29 AM in response to rnicolas74

Wish this was the case for me... Had it freshly installed from a USB key and it teased me for about 30 minutes doing all sorts of memory and cpu intensive tasks, but then it crashed when browsing a very plain website. My only option left is to get it sent off for a $500 repair, ridiculous considering the total cost of the machine will be $1700 after that. Very frustrating for my first venture into the Mac laptop world for my personal machine.

Pacaguy

Level 1

4 points

Feb 27, 2018 10:58 AM in response to rcw_Austin

High Sierra seems ok after reinstalling OS on a clean hard drive.

I have a late 2013 iMac . Constant problems the past couple

Years went away when I replaced the fusion drive with an SSD.

So it isn’t just the OS - it is when certain unknown conditions occur also.

Nov 20, 2017 1:35 AM in response to lavar7

You can download and install the beta versions of Apple software by signing up to the beta program here: AppleConnect Sign In

Jao vdL

Level 3

814 points

Oct 16, 2017 4:23 PM in response to surveygold

That is good news that Apple has acknowledged the bug. Hope they fix it soon as this is incredibly annoying.

Cyberhec

Level 1

4 points

Oct 19, 2017 4:03 AM in response to VicJaw

I have The same problem as you. Did you ever get it solved?

foo25

Level 1

19 points

Oct 19, 2017 7:07 AM in response to surveygold

Glad to hear it's been recognised and is being addressed. Thanks for the update!

Oct 26, 2017 11:28 AM in response to tschust

I'm having the same issue on a 2017 15" MBP. It usually happens in graphics intensive applications.

Oct 30, 2017 10:11 AM in response to surveygold

Got exactly the same on a late 2013 iMac 27", mostly after leaving it alone for a couple of hours.

Oct 30, 2017 11:08 AM in response to tschust

Same here; MacBook Pro Retina, Mid 2012. Hangs like this (cursor moves but no response to any clicks, forcing a hard reboot) a couple of times a day. Very frustrating.

Oct 30, 2017 1:57 PM in response to ParhamS

This would explain why it happens to me when I try using Photos after upgrading to High Sierra, completely crashes/freezes my iMac (Retina 5K, 27-inch, Late 2015).