System freezes since High Sierra

I have had freezing issues with vm's running under Parallels and VMFusion. I have had freezes while scrolling a webpage or when the screensaver was running and now I am experiencing logouts.

I just reset a machine to Sierra and if it continues to be stable all machines will be downgraded.

This is the worst performance for me since going 100% Apple more than 10 years ago.

No Apple acknowledgement no indication they are working on a fix.

Ok, I'm no expert, but the penny is maybe starting to drop a little now, I could be wrong, but I think the reason Apple is not doing anything about this problem, is because there is no problem as far as they are concerned, the problem comes when using such things as Parallels and other such software for running Windoze etc. Maybe its Apples way of slowing down or stopping the use of this kind of software to run a non native OS on their machines. Although why you'd want to run Windoze on anything is beyond me in the first place tbh

The problem for me has been solved by updating my external HDD's I use for for video editing and I don't use any software not designed by Apple for Apple. The net is closing and the sooner it does the better IMHO.

That solved my problem after 'upgrading' to High Sierra, back to Sierra and all well since. Issue appears to be

related to APFS and volume format on older macs. Real hassle though until resolved. Internet repair also did not solve the problem, was done eventually via AAPL shop when the light clicked re an installer log message I had picked up.

You are, of course welcome to your opinion, it doesn't make mine invalid, just not the same as yours. I just find it odd that Apple have made no attempt to address this issue, which makes me think its either A. A user error or B. Related to the aforementioned AFPS issue on older and external HDD's.

I have problems with no Virtual machines running and the software not installed.

I can force it occur rather quickly by running a youtube video in Safari on one desktop and then move to another and let the screensaver start.

It isn't necessary for anything more than Safari to be running by itself and scrolling a webpage. It has nothing to do with external drives.

The logs indicate either memory overruns or high processor loads and the system crashes the screen while processes continue in the background and the mouse functions.

When repeatedly bothered by service requests some people have had machines replaced. No real information of whether that has fixed the issue.

I have this problem on a new Mac Pro and an older iMac. The iMac is now running Sierra for wait and see.

Well, as I posted not long ago, I had gone into an Apple Genius Bar and the tech guy assured me that there was nothing wrong with my MacBook Air. And of course it worked fine for awhile. BUT today it froze again. I have to shut down and reopen, (sometimes once, sometimes multiple times). As I don't live in a city with an Apple Genius Bar I have to wait til I travel to a bigger city again (4 hours drive ). This is getting ridiculous! I'm done with Apple.

I agree, it's ridiculous. Still wasn't able to fix my macbook.

We were going to replace all machines at work with Apple's Macbooks, good thing this happened before we did. Seeing how Apple values their clients, I vouched to abort that process and the directors approved, so we decided to stick with Dell, just replacing the older models.

I also just bought a Dell to replace my macbook, and I'm glad I did so, amazing machine for half the price, and the support is a lot better.

Apple never again.

Problem description:

MacOS is sluggish since latest large update. System can freeze will using mail, firefox, safari, Lighroom, or even this tool EtreCheck. This tool sometime fails to get thought the Hardware check when another tool is running. In the activity monitor CPU, Disk, AM usages all seem good. I see a lot "idle wakeups" sometimes though (e.g. over 1'500 for Kernel Tasks)

EtreCheck version: 2.1.6 (109)

Report generated 25 January 2018 at 21:35:32 CET

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ

iMac (27-inch, Late 2012) (Technical Specifications)

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

32 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ

NVIDIA GeForce GTX 680MX - VRAM: 2 GB

iMac 2560 x 1440

System Software: ℹ

macOS 10.13.3 (17D47) - Time since boot: 0:2:34

Disk Information: ℹ

APPLE HDD ST3000DM001 disk1 : (3 TB)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 3.11 TB (1.01 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online

APPLE SSD SM128E disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (1.01 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online

WDC WD30EFRX-68AX9N0 disk3 : (3 TB)

EFI (disk3s1) <not mounted> : 210 MB

disk3s2 (disk3s2) <not mounted> : 3.00 TB

Boot OS X (disk3s3) <not mounted> : 134 MB

WDC WD30EFRX-68AX9N0 disk4 : (3 TB)

EFI (disk4s1) <not mounted> : 210 MB

disk4s2 (disk4s2) <not mounted> : 3.00 TB

Boot OS X (disk4s3) <not mounted> : 134 MB

USB Information: ℹ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Canon MG6300 series

Apple Inc. MacBook Air SuperDrive

Thunderbolt Information: ℹ

Apple Inc. thunderbolt_bus

Western Digital My Book Thunderbolt Duo

Gatekeeper: ℹ

Mac App Store and identified developers

Kernel Extensions: ℹ

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Support]

/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Support]

/Library/Extensions

[not loaded] com.f-secure.kext.fsauth (1.0.0d1 - SDK 10.9) [Support]

[not loaded] com.movavi.driver.SoundGrabber (1.6.5 - SDK 10.9) [Support]

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.31 - SDK 10.6) [Support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.31 - SDK 10.6) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.31 - SDK 10.6) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.31 - SDK 10.5) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.31 - SDK 10.6) [Support]

Problem System Launch Agents: ℹ

[loaded] com.openssh.ssh-agent.plist [Support]

Problem System Launch Daemons: ℹ

[not loaded] org.ntp.ntpd-legacy.plist [Support]

Launch Agents: ℹ

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[running] com.canon.MFManager.plist [Support]

[running] com.citrix.AuthManager_Mac.plist [Support]

[running] com.citrix.ReceiverHelper.plist [Support]

[running] com.citrix.ServiceRecords.plist [Support]

[running] com.ctera.agentui.plist [Support]

[running] com.f-secure.fsmac.gui.plist [Support]

[loaded] com.f-secure.relauncher.plist [Support]

[loaded] com.f-secure.trasher.plist [Support]

[loaded] com.microsoft.update.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[not loaded] com.teamviewer.teamviewer.plist [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Support]

[invalid?] com.wdc.WD-Sync-Service.plist [Support]

Launch Daemons: ℹ

[loaded] com.adobe.acc.installer.plist [Support]

[running] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.citrix.ctxusbd.plist [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper6.plist [Support]

[loaded] com.cocoatech.pathfinder.SMFHelper7.plist [Support]

[running] com.ctera.agent.plist [Support]

[loaded] com.f-secure.fsavd-suppressor.plist [Support]

[loaded] com.f-secure.fsavd.dbhelper.plist [Support]

[failed] com.f-secure.fsavd.plist [Support]

[loaded] com.f-secure.fscsafeadmind.plist [Support]

[loaded] com.f-secure.fsmac.firewall.plist [Support]

[loaded] com.f-secure.fsmac.fsupdated_guts2.plist [Support]

[loaded] com.f-secure.fsmac.guts2downloader.plist [Support]

[loaded] com.f-secure.fsmac.licensetool.plist [Support]

[running] com.f-secure.orspclient.plist [Support]

[running] com.f-secure.urlexceptiond.plist [Support]

[running] com.fitbit.galileod.plist [Support]

[loaded] com.microsoft.autoupdate.helper.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.teamviewer.Helper.plist [Support]

[not loaded] com.teamviewer.teamviewer_service.plist [Support]

[invalid?] com.wdc.WDPrivilegedHelper.plist [Support]

User Launch Agents: ℹ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[invalid?] com.amazon.cloud-player.plist [Support]

[running] com.amazon.music.plist [Support]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist [Support]

[invalid?] com.google.Chrome.framework.plist [Support]

[invalid?] com.parallels.mobile.startgui.launchagent.plist [Support]

[invalid?] com.skype.skype.shareagent.plist [Support]

[running] com.spotify.webhelper.plist [Support]

[invalid?] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Support]

User Login Items: ℹ

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

Dropbox Application (/Applications/Dropbox.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

Path Finder Application (/Applications/Path Finder.app)

fuspredownloader Application Hidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

WD App Manager Application (/Applications/WD App Manager/WD App Manager.app)

Internet Plug-ins: ℹ

o1dbrowserplugin: Version: 5.4.2.18903 [Support]

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

FlashPlayer-10.6: Version: 28.0.0.137 - SDK 10.12 [Support]

AdobePDFViewerNPAPI: Version: 17.012.20098 - SDK 10.11 [Support]

Silverlight: Version: 5.1.41212.0 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 28.0.0.137 - SDK 10.12 [Support]

CitrixICAClientPlugIn: Version: 12.4.0 - SDK 10.11 [Support]

googletalkbrowserplugin: Version: 5.4.2.18903 [Support]

AdobePDFViewer: Version: 18.009.20050 - SDK 10.11 [Support]

SharePointBrowserPlugin: Version: 14.7.7 - SDK 10.6 [Support]

EPPEX Plugin: Version: 10.0 [Support]

JavaAppletPlugin: Version: Java 8 Update 144 build 01 Check version

User internet Plug-ins: ℹ

Picasa: Version: 1.0 - SDK 10.4 [Support]

ZoomUsPlugIn: Version: 4.1.11049.1024 - SDK 10.12 [Support]

Safari Extensions: ℹ

Evernote Web Clipper [Installed]

Browsing protection [Installed]

3rd Party Preference Panes: ℹ

Flash Player [Support]

Flip4Mac WMV [Support]

Safe Anywhere Mac Settings [Support]

Java [Support]

MusicManager [Support]

Time Machine: ℹ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 3.11 TB Disk used: 2.10 TB

Destinations:

WD 3 TB RAID 1 [Local]

Total size: 3.00 TB

Total number of backups: 70

Oldest backup: 2016-10-12 06:28:54 +0000

Last backup: 2018-01-15 17:30:30 +0000

Size of backup disk: Too small

Backup size 3.00 TB < (Disk used 2.10 TB X 3)

TimeMachineBackup [Network]

Total size: 5.89 TB

Total number of backups: 53

Oldest backup: 2017-04-15 18:39:04 +0000

Last backup: 2018-01-25 18:27:10 +0000

Size of backup disk: Too small

Backup size 5.89 TB < (Disk used 2.10 TB X 3)

Top Processes by CPU: ℹ

77% QuickLookSatellite

39% Finder

12% WindowServer

9% quicklookd

1% garcon

Top Processes by Memory: ℹ

1.48 GB Adobe Lightroom Classic

447 MB mds_stores

172 MB WindowServer

137 MB Dropbox

103 MB Finder

Virtual Memory Information: ℹ

24.51 GB Free RAM

6.09 GB Active RAM

1.60 GB Inactive RAM

2.15 GB Wired RAM

3.79 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ

Jan 25, 2018, 09:33:29 PM Self test - passed

Jan 25, 2018, 04:52:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/SiriNCService_2018-01-25-16522 7_[redacted].crash

Jan 24, 2018, 09:37:17 PM /Library/Logs/DiagnosticReports/Adobe Lightroom Classic_2018-01-24-213717_[redacted].cpu_resource.diag [Details]

I have the exact same problem. Computer has been unresponsive after being in sleep mode. The mouse works but I have a spinning rainbow ball, all apps are either hanging or not responsive and all operations are running painfully slow. The only fix is hard restart and then everything is fine until the next time I wake up the mac. I noticed that when the computer is unresponsive/in slow mode, there was an operation going on--time machine backup. Also, this started over the weekend right after I upgraded to 10.13.3. Prior to that, things were fine. (I was fine on 10.13.2) After having to reboot every single time the iMac wakes from sleep mode, I finally turned off Time Machine, and it hasn't happened since, which is putting a band aid on the problem. Has your problem been solved?

Hi grzdzn

After a reboot I always had a few minutes to look through the processes in the activity monitor before my system froze. One of the problem was with the backup, at least this is what it seemed to be. The comments related to issue with WD under High Sierra led me to believe that was the issue. At least I got my system to run rather stability when I turned the automatic backup of, so that I could control when it happened.

I continued my search though and stopped various processes after startup to see the effect. At one point I was astonished to see that my Mac was behaving normally again, and when looking at the list of processes got suspicious about my virus scan. I new from past experience that this was the type of process that could cause problems. As I saw your post I quickly checked the backup again, and effectively observe that everything is fine if I deactivate the virus scan! Now I don't quiet understand the root cause of this issue, and surely need to find a virus scan solution to replace the current one, but it now seems to me that the virus scan software I was using was probably not compatible with HighSierra. It is a virus scan provided by my internet provider (UPC Cablecom in Switzerland) and is not one of the more well known internet security providers.

I would be interested to know if anyone else had similar experiences, and what virus scan packages work with High Sierra.

I've written about my experiences earlier in this thread. I didn't have crash or freeze from 18 January to 26 January but on 27 January, I had two freezes during the day. Despair. However, the day after, the 10.13.3 update came out which I installed 27 January and have not had a crash since. The release document for 10.13.3 mentions freezes when connected to an SMB server - perhaps a clue(?).

I'm not running virus scanning software. And so odd that folks here were having the problem prior to 10.13.3, when I was fine and my issues started with the upgrade to 10.13.3. Another issue is my scanner has decided to stop working, and this happened around the same time my other issues started (all this past weekend). I'm not that worried about the scanner as it is old and I don't use it that often. So I guess I'm going to manually back up at the end of every day, go into sleep mode, attempt to wake up, force a reboot and start all over again?

No. My problem has not been resolved. I've twice used Apple Care to try to resolve the issue. The first time we did a complete reinstall of High Sierra. The second time the guy reset two things that have to do with battery. To be honest I can't remember what he said we were doing. All I know is that I have a little more than 90 days left on my Apple Care plan, and I have a MacBook Pro that doesn't do what it's supposed to do. I wish there was an Apple Store here in my hometown, but there's not. The nearest one is an hour and a half away. Bummer.

2 things, the 10.13.3 update does seem to help, watch your activity monitor[CPU] for high percent activity. For my mid 2015 IMac only Photos with 30+ meg raw files causes any issues still.... I also have checked the Share Mac Analytics in the system preferences -Security and Privacy-Privacy to be sure Apple is aware of the issues with Sierra/High Sierra.

I installed the 10.13.3. update on 28 January and haven't had a freeze since. The only residual issue that started after upgrading to High Sierra is that TweetDeck crashes a lot - seems to be when I open a new tab in Safari. So I'm hoping the High Sierra nightmare is largely over.