System freezes since High Sierra

Hi,


since i upgraded to High Sierra i get random (every few houres) system freezes/slow downs. Everytime the mouse is still useable but the response needs quite a lot of time and sometimes there is no response at all. I had some freezes where the system recovers after 10 minutes and sometimes i had to do a hard reboot.


I thougt it might be an issue with the current release of High Sierra therefore i installed the 10.13.1 Beta, but the issue is still present.


I have no external drivers installed.


Has anyone an idea what i can do to track down what could cause such an issue?

MacBook Pro with Retina display, macOS High Sierra (10.13), late 2013 15"

Posted on Oct 4, 2017 3:09 AM

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148 replies

Dec 13, 2017 12:21 PM in response to tschust

I have experienced a similar problem since upgrading my MacBook Pro to High Sierra. When I let it allow it to "go to sleep" after not being in use for a 20 minutes the entire system freezes. The only way I can get out of this frozen state is to force it to shut down by holding down the off/on button for several long seconds. Wish someone would tell me what to do to fix this.

Dec 14, 2017 1:51 AM in response to debbyj

After installing the latest update 10.13.2 the freezing disappeared only to return twice in the last 2 days. When I try to wake up my Mac Pro (late 2013), the screens appear and I can move the mouse. However, there is no response to the keyboard (Cmd+tab) or mouse clicks. Power rebooting is the only way to recover my system.

Dec 16, 2017 2:31 PM in response to tschust

Decided to move forward to the beta instead of going back which would take a lot of time.


Was clear for a few days then the same issue came back [Frozen screen, cursor still moving, then beachball then hard restart]


It's happened a couple of times with YouTube on full screen, however sometimes it doesn't, it also happens when not on YouTube so it is not consistent. I am wondering if it is to do with the external display (I've played around with a few ways of connecting it but none seem to help).


I've been logging several reports a day on the Apple Beta Software Program app. I don't know how the beta testing works but maybe if they get enough submissions regarding this problem they will be able to identify the cause.

Dec 29, 2017 9:20 AM in response to johnfromnewportmesa

I'm glad to see its not just me. Still waiting for the fix, and yes I'm on 10.13.2. The crash seems to happen when using either Adobe LR, PS or FCPX for me, or when I've got FCPX rendering in the background, and open mail or Safari. Its a major hassle having to reboot and start again. C'mon Cook, get your team on it! Jobsy would be spinning in his grave if he could see what you're doing to Apple!

Jan 1, 2018 4:05 PM in response to debbyj

Macbook Pro, High Sierra 10.13.2, wireless, no devices attached by cable.

Same or similar as most above but my screen does not go black, Mouse works, Alerts continue, music continues, etc.

It is as if there is a hidden layer, or window, and the cursor is stuck in there. I can even, sometimes, drag the cursor and see a box of select outlines - but it, the cursor, remains underneath the windows that I have had open and which I cannot get into. (I think I hear a 'Thump' sound when I try.)

I can do CMD+OPTION+Escape to bring up Force Quit Applications but quitting them doesn't have any effect. I can however, press CMD+TAB and sometimes see that there are more apps running than showed up in Force Quit.

I can get 'something' of the cursor to go up to the top Menus by using two-finger click or Right-click, and use Tab or Right-Click and Arrows to get to the Apple menu, and then Arrow-Down to Restart... and then hit Return to get it to reboot.

Jan 5, 2018 10:55 AM in response to tschust

I have the same issue - random system freeze.

I have seconds turned on and I can see the seconds freeze

Usually about 10 minutes latter the system will un-freeze




However After the Un-freeze

- All my fonts are not recognized

- if I don't restart the question mark box shows up for all emojis and eventually everywhere OS menus etc.

- I have restored my fonts to the default set


Interesting Console Output

- Before the Freeze in the Console system.log:

Finder[956]: libcoreservices: __create_or_fix_relative_directory: 959: __dirhelper_create_relative returned (os/kern) failure


User uploaded file

User uploaded file

Jan 5, 2018 10:11 PM in response to madchicken74

Installed 10.13.3 Still have same problem. This problem caused me to cancel order for a new iMac. I like Macs a LOT, but Windows never crashes. And I don't appreciate the slow downs on all but newest gear. Starting to think about moving back to Windows. Apple should not take its customers for granted. A problem that causes many users to crash regularly is not something they should allow to persist.

Jan 10, 2018 4:52 AM in response to tschust

I updated my macbook pro mid 2012 last week and now it won´t start, it´s stuck on the grey logo screen.

I tried all the following and nothing worked:


-Reset NVRAM

-Startup Disk Selection

-Safe Mode

-Disk Utility

-Reinstall Mac OS

-Running code


So now I´m stuck and don´t know what else to try by myself. I did a backup to an external hard drive via Disk Utility, will it help if I format my hard drive? it´s my last resort before taking it to the repair shop :/

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System freezes since High Sierra

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