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Question: "What's New in Photos" on every launch?

Since upgrade to Photos Version 3.0 (3201.11.120) and High Sierra 10.13, every time I open Photos app, it displays the "What's New in Photos" full screen prompt.


I've gone through the tour, I've searched for "don't show this next time" checkboxes / preferences, but cannot find one.


Once I select "Get Started" button, Photos continues just fine(*), but I have to go through this prompt on every start up.


Surely, I'm not doomed to see this forever, am I?


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(*) "fine". Well, not fine. Photos is less stable than previous version and will lock up the whole computer after a few edits forcing a power-off reset..

iMac, macOS High Sierra (10.13)

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Solution (or so it appears).


As this is upgrade from existing library & my library exists only on an external disk, on opening Photo Preferences, I see the "Use as System Photo Library" button enabled. I supposed Photos.app was configured without any System Photo Library & therefore, perhaps, was having trouble.


So, I simply clicked "Use as System Photo Library". As you can see in image, that button in now disabled.

User uploaded file


That's it. Now I no longer see the "What's New" prompt.

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Oct 14, 2017 10:13 AM in response to pbucko In response to pbucko

Copied from elsewhere....


Solution (or so it appears).


As this is upgrade from existing library & my library exists only on an external disk, on opening Photo Preferences, I see the "Use as System Photo Library" button enabled. I supposed Photos.app was configured without any System Photo Library & therefore, perhaps, was having trouble.


So, I simply clicked "Use as System Photo Library". As you can see in image, that button in now disabled.

User uploaded file


That's it. Now I no longer see the "What's New" prompt.

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Oct 4, 2017 8:01 AM in response to pbucko In response to pbucko

The prompt is shown, if Photos cannot remember, that it already has shown the tour, because it cannot update the preferences file. It may be a problem of the access control lists and permissions in your Home folder. In that case it may help to remove the Photos preferences files or to repair the permissions of your user home folder with Disk Utility.


Another problem may be an unsupported library location. Try, if you can avoid the recurring panel, if you hold down the options key while launching Photos until the library chooser appears. Select your library. Do you still see "Get Started"?

Oct 4, 2017 8:01 AM

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Oct 4, 2017 8:19 AM in response to LarryHN In response to LarryHN

Photo library is on external drive, as it has been for years. That library is selected automatically on start (that is, I just start Photos and this is the library that is used.) The external (USB) drive is MacOS Extended (Journaled) format.

Oct 4, 2017 8:19 AM

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Oct 4, 2017 8:32 AM in response to léonie In response to léonie

Disk Utility, run against boot drive (APFS volume) shows no problems (doesn't mention fixing any permissions). I have about 40G available on boot drive (where Home folder is located).


Holding down option key while launching Photos and selecting my library did not fix (I did this three times, just to be sure).

Oct 4, 2017 8:32 AM

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Oct 4, 2017 8:40 AM in response to pbucko In response to pbucko

Further testing with Photos's preferences files is showing, that the entry


IPXWhatsNewSerialNumber


in the file ~/Library/Containers/com.apple.Photos/Data/Library/Preferences/com.apple.Photos .plist


needs to be set to "1". If it is set to "0" the What's new" panel will be shown.


If you have Prefsetter or Xcode installed, you can quit Photos, then try to change the value manually in Prefsetter or Xcode.


It might be safer to quit Photos, then to remove the complete folder. ~/Library/Containers/com.apple.Photos from your user library in your Home folder and then to restart the Mac. This should enable Photos to recreate a new ~/Library/Containers/com.apple.Photos sandbox for Photos and now remember that the panel has been shown.

Oct 4, 2017 8:40 AM

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Oct 4, 2017 8:53 AM in response to léonie In response to léonie

Removing the preferences file, com.apple.Photos.plist and restarting Photos, also does not work.


Photos prompts for Photo Library, I "find" it on remote disk, get "What's new prompt"... as expected.


Quit and restart Photos & no prompt for library, but still "What's new" prompt is displayed. Quick check and new plist is indeed created, and IPXWhatsNewSerialNumber is set to 1.

Oct 4, 2017 8:53 AM

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Oct 4, 2017 9:59 AM in response to pbucko In response to pbucko

Check, if the problem is system wide or isolated to your user account by testing with test library in a different user account, as described here:


Isolating an issue by using another user account



And also test, if the problem is caused by your current library - you can create a new, small test library by launching Photos with the options key held down and then selecting to create a new library. Create this library on your system drive.

Oct 4, 2017 9:59 AM

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Oct 4, 2017 10:28 AM in response to léonie In response to léonie

Created new, small test library for original user account on system drive: Still repeats "What's New".


Created new, small test library as brand-new user-account. No Problem: Display's What's new first time, but never again.


With original user, REMOVE preferences folder Library/Containers/com.apple.Photos/Data/Library/Preferences and restarted Photos. Still repeats "What's New"...


I removed the my former Preferences folder as it had additional (?unused?) plists for com.apple.Aperture, com.apple.iApps, com.apple.iPhoto, com.apple.security, and com.apple.help, com.apple.security_common, com.apple.LaunchServices.QuarantineEventsV2, I wanted to see if that made a difference: No difference... New Preferences folder was created, with new single com.apple.Photos.plist, with IPXWhatsNewSerialNumber set to 1.

Oct 4, 2017 10:28 AM

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Oct 4, 2017 10:50 AM in response to pbucko In response to pbucko

and you removed also the ~/Library/Containers/com.apple.Photo s. ? Or only looked at it?

And restarted the Mac after removing it?


Since the small test library in your user account did also result in showing the same problem, but not in a new user account, we have to find a way to repair your current user account.

Have you tried to run Disk Utility to repair your boot volume?


If there is still no solution, try to reset the permissions and access control lists as described here: Re: Reset Home Folder permissions and ACLs Error

I have not tried this on High Sierra, however. You may want to ask in the High Sierra forum, if there is a new procedure necessary.

Oct 4, 2017 10:50 AM

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Question marked as Solved

Oct 4, 2017 4:03 PM in response to pbucko In response to pbucko

Solution (or so it appears).


As this is upgrade from existing library & my library exists only on an external disk, on opening Photo Preferences, I see the "Use as System Photo Library" button enabled. I supposed Photos.app was configured without any System Photo Library & therefore, perhaps, was having trouble.


So, I simply clicked "Use as System Photo Library". As you can see in image, that button in now disabled.

User uploaded file


That's it. Now I no longer see the "What's New" prompt.

Oct 4, 2017 4:03 PM

Reply Helpful (13)
Question marked as Helpful

Oct 14, 2017 10:13 AM in response to pbucko In response to pbucko

Copied from elsewhere....


Solution (or so it appears).


As this is upgrade from existing library & my library exists only on an external disk, on opening Photo Preferences, I see the "Use as System Photo Library" button enabled. I supposed Photos.app was configured without any System Photo Library & therefore, perhaps, was having trouble.


So, I simply clicked "Use as System Photo Library". As you can see in image, that button in now disabled.

User uploaded file


That's it. Now I no longer see the "What's New" prompt.

Oct 14, 2017 10:13 AM

Reply Helpful (9)

Dec 2, 2017 5:02 PM in response to suntester In response to suntester

This worked great for me. Two McbookAirs, one iMac. As soon as I linked a library to "Use as a System Photo Library" The startup stuff disappeared and never came back even when starting up Photos libraries from other disks. Thanks!

Dec 2, 2017 5:02 PM

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Dec 17, 2017 8:12 AM in response to ilium78 In response to ilium78

brantwinter wrote:


Did not work for me. Still getting "What's new..." on each launch and each time the "Use as a System Photo Library" has reverted to not being selected.

then since you have a different problem you need to start a different thread and supply your different details - Writing an effective Apple Support Communities question


LN

Dec 17, 2017 8:12 AM

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Question: "What's New in Photos" on every launch?