High Sierra macOS freezing and stops

I upgrated to high Sierra and have a big problem since then. About 3-4 times a day in my worktime my MacBook Pro (i7, 256 SSD, 16 GB RAM), is lagging and freezing. I even can't move the mouse on the screen, only music is playing. I don't know what is the problem because i cant even make a report on that. This is a real problem, because I am working and this still happens. Maybe anyone have this problem too? What can I do, because untill upgrade everything worked perfectly fine.


Help please !!

Posted on Oct 5, 2017 2:15 AM

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Posted on Oct 29, 2017 2:40 PM

I posted earlier, for reference i have a MacBook late 2013 retina 13 inch, only intel iris no nvidia. As stated previously this issue was around during the beta.With High sierra I had tried everything including clean installs via usb installer. Whenever I went back to sierra all was well again.


Today, after a time machine backup I formatted the drive back to hfs and did a internet recovery back to the stock os (mavericks) i then did a full download of high sierra and did an upgrade but used a terminal command to bypass the conversion to the apfs file system. I have been running now for approx 14hours and have not had any crashes. before i was having a crash probably every hour so this is a massive improvement 🙂


I am obviously missing out of the performance increases from using apfs (which I have never noticed) but at least i now appear to have a stable system and photos is working as intended with my iOS 11 devices

454 replies

Dec 7, 2017 5:42 PM in response to sckeedoo

I thought I would post a thread clarification, as it seems it's being diluted with multiple issues which may not be related to the original post. As I understand it, the original post reported lagging, where everything would freeze, except perhaps the pointer, for 5 to 15 seconds, and then return to normal operation. The OP also mentions a seeming hard freeze, where everything save the pointer would freeze, including the clock seconds, and it would never unfreeze, necessitating a forced shutdown/reboot.


What seems to be confusing some people is the mention that, if the machine hard freezes with no recovery, sometimes the sound on a video or from iTunes would continue playing in the background. In my case, a really hefty file-copy operation continued and even completed in the background after one hard freeze.


These symptoms seem to happen only on iMacs and MacBook Pros, across multiple configurations and year models, including all video cards, SSD/HDs and RAM configs, and in all Web browsers.


As a personal update, I've not had the issue recur since installing the 10.13.2 Combo Update yesterday. I did see that 10.13.2 includes updated video drivers, which would confirm several people's speculation that the issue centers around the new Metal 2 implementation, since it's being leaned on much more heavily in the OS, for window drawing in the Finder and Safari, for example. I will post an update once I've used the updated system more.

Dec 9, 2017 2:48 AM in response to sckeedoo

I had the same problem as the OP on my 2013 Mac Pro although it seemed to generally happen after I'd left the machine unattended for a while. After doing the usual things (reboot, reset pram, etc) it was still the same. Random wedges after an indeterminate amount of time. I think my system is now fixed however. I concluded that the lockup was being caused by something in the sleep/power save area so I decided to remove any sleep options in System Preferences. It would still lock up from time to time, so I went a stage further and ran my own little routine (java code) to keep the machine alive by hitting the virtual enter key every minute to try and stop any attempt to sleep or power down the system. This worked. I had no more lock ups as long as I remembered to fire up my keep alive program before I walked away from the computer for the last couple of weeks. Now as time as gone on I've occasionally forgotten to fire it up and still not had any lockups, even after a day or two during which time previously I would definitely have come back to a "wedged" computer. My only conclusion is that there's some post upgrade routine running in the background after apply High Sierra that *really* does not like being put to sleep. I suspect that this process must run to completion on a fully running system before it's happy, maybe something to do with the new AFPS file system or some other new feature in the OS. I'm only guessing, I don't know this for sure. As I said I don't seem to need my keep alive program any more but I do still run it if there's something I need to be sure is still there if I have to leave the computer for any length of time. I've just applied the new .2 update I might start adding back some of the sleep functionality to see if it's back to normal (as in pre High Sierra).

Dec 11, 2017 1:52 PM in response to sckeedoo

10.13.2 Update: After several days of use, I can report that I've had only one pause, which is an improvement, but have had one kernel panic and one hard freeze which necessitated forced shutdowns. So, things are better but still not at an acceptable level of stability.


As for Time Machine and passwords, while it's true that individual passwords cannot be retrieved from a Time Machine backup, I know from experience that all passwords stored in the Keychain are preserved if one does a full restore of the OS and user profile(s) from Time Machine.

Dec 15, 2017 2:35 PM in response to Mac_slide

Try booting into safe boot mode. When you get to the login screen, restart normally.


Start up in safe mode


Follow these steps to start up into safe mode.


1. Start or restart your Mac.

2. Immediately after you hear the startup sound, press and hold the Shift key.

3. Release the Shift key when you see the Apple logo appear on the screen.

4. You can login to test or you can restart normally.


More info: https://support.apple.com/en-us/HT201262


You might also need to zap your Pram:

How to reset NVRAM on your Mac


1. Shut down your Mac.

2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.

3. Turn on the computer.

4. Press and hold the Command-Option-P-R keys before the gray screen appears.

5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.

6. Release the keys.


https://support.apple.com/en-us/HT204063

Jan 5, 2018 3:19 PM in response to silver_mica

Neither Mavericks nor Yosemite receive security updates. El Capitan and Sierra still receive security updaters. When the next version of macOS comes out in the fall. El Capitan will no longer receive security updaters. Apple only provides security updates for two version back from current version.


Best option is to revert to Sierra.


Revert your Mac to a previous macOS version - Apple Support


How to Downgrade from macOS High Sierra | Other World Computing Blog


How to revert back to Apple's HFS+ from APFS - TechRepublic


In the future, don't upgrade to a new macOS before letting it mature. Read about it. Follow discussions to see what problems other users are having and most important backup to both Time Machine and a clone backup.


Backup now, or forever hold your peace


Software used to Clone:


CarbonCopyCloner http://www.bombich.com/download.html (All options are available free for 30 days)


SuperDuper! http://www.shirt-pocket.com/ (Free forever to do an erase and install. Purchased version allows for smart updates and schedules)


You will need an external drive for your clone. You can put both Time Machine and clone on same drive, but it's best to put on separate drives. If the drive dies you have lost both types of backup.

Jan 26, 2018 12:46 PM in response to ninjadude9

I‘m not sure if this response is adressed to myself. My Answer:

1) I only have the problem since I upgraded to HighSierra. I didn‘t change the file format of the backup disks.

2) One of the resolution steps I tried is to reinstall the whole system from a backup. In doing this, and as my 2012 Mac has a 3TB fusion drive, I reinstalled using the older file systems to remain compatible with this fusion drive as per recommendation.


The CPU Monitor shows what I think is an unusually high number „CPU Idle Wakeups“, but in general CPU, Memory (32GB) and Disk are all well below what I would consider a high usage. I suspect some sort of IO optimization issue, but really can‘t make it out.


Best

Marcus

Apr 1, 2018 2:59 PM in response to HDROADKINGN1

Have you updated to 10.13.4? The latest .4 release has fixed several issues like freezing for some users. If you have updated, we need to look for a possible issue with you installed apps and any external devices connected. Testing external devices is the easiest.


Remove all external devices and test. e.g. using an external monitor has caused problems for some users.

Are you using an Apple mouse or third party? Make sure any third party software including the firmware is fully updated.


Next, look at your login items and any process that is running in the background. Apple suggested for me to test for these apps I had installed: Default Folder X, LogiTech and TeamViewer. I found that DefaultFolderX was a problem but an update to DFX fixed the issue. LogiTech rarely tells me there is an update so I manually check on a regular basis that I am updated for my LogiTech mouse.


Download EtreCheck. Paste the results in a reply. This is similar to Apple's System Profiler but has more info that can diagnosis issues on your Mac.


http://www.etresoft.com/etrecheck


More Info on Etrecheck

https://discussions.apple.com/docs/DOC-11591

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High Sierra macOS freezing and stops

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